Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture, and fantastic benefits like:

• Discounted lodging accommodations at Hyatt worldwide
• Discounted transit passes
• Wellbeing programs
• Recognition programs
• Tuition reimbursement
• Excellent training and professional development

Hyatt Vancouver Downtown Alberni is seeking a dedicated, passionate, and guest service-oriented Spa & Health Club Manager to join our team at Orrin Spa on a full-time basis. Through hands-on leadership and direction, this role is responsible for efficiently managing departmental operations in accordance with the needs of guests, core practices and local market trends, optimizing Colleague & Guest experiences.

Salary range: $73,000 - $75,000/year

Job responsibilities include, but are not limited to, the following:

• Responsible for overall leadership and management of Orrin Spa, Health Club and Ginger Bar.
• Recruit, manage, coach, train, motivate, recognize and Spa and Health Club Colleagues.
• Create and release team schedules while closely manage labour and productivity.
• Implement strategies to effectively manage labour costs, generate additional revenues, control operational costs and enhance profitability while evaluating the day-to-day needs of the operations and maintaining the highest level of guest services to company, Forbes and AAA standards.
• Formulate spa policies and procedures and ensure compliance to all hotel policies, programs and core practices.
• Maintain contact with guests, actively seeking feedback on their experience, treatments and services offered at the Spa with a goal to build business through positive relationships.
• Respond to inquiries or guest feedback and resolve issues while demonstrating empathy and concern for our guests at all times.
• Ensure the Spa, Health Club and Ginger Bar are maintained in accordance with luxury standards, demonstrating impeccable standards of safety, cleanliness and upkeep.
• Maintain excellent knowledge of all treatments provided in the

Spa, including products and treatment origins and keep up-to-date on industry trends, luxury spa standards, guest satisfaction, competition and local business climate.

• Responsible for overall retail merchandising, including ordering, inventory and retail/sales training for Colleagues.
• Assist with preparing annual business plans, forecasting and marketing plans in conjunction with Hotel Manager, Director of Operations, Area Director of Finance, Marketing Manager and Director of Sales, Marketing & Events.
• Provide input on marketing promotions and effectively direct communication efforts within the department.
• Ensure an ongoing emphasis and focus on luxury service standards in every guest interaction, particularly aligned with Forbes and AAA.
• Foster a strong culture of colleague engagement within the team, driving for results while motivating and leading with professionalism.
• Ensure the seamless integration of the Spa, Health Club and Ginger Bar into overall hotel operations in a cohesive fashion.
• Undertake other ad hoc job-related responsibilities as required

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

Qualifications

• Minimum 3 - 5 years of previous leadership experience in a similar capacity within a luxury spa or hotel environment is required.
• Previous experience in managing a team within a luxury hotel in the Rooms Division (Front Office or Housekeeping) is an asset.
• Sound understanding of Forbes and AAA service standards is an asset.
• Previous experience with Book4Time, Microsoft Office is preferred.
• Motivational, hands-on leadership style with a genuine interest in service excellence is essential.
• Valid certifications in both Serving it Right and FoodSafe Level 1 is required for this role.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.