Top Benefits
About the role
Who you are
- 3-7 years of product management experience
- Proven experience in B2B SaaS and CRM technology. Experience in Post-Sales solutions is a plus!
- Strong experience and interest in AI tools and technologies. Tell us how you use AI or have shipped AI products!
- Demonstrated success in defining and executing product strategies for complex, multi-product portfolios
- You ooze enthusiasm, with a tendency to overcommunicate and engage with stakeholders at all levels (think managers all the way to C-level executives)
- A data-driven mindset with experience using analytics to inform product decisions and measure success
- Bachelor's degree in a relevant field
What the job involves
- We’re looking for a driven Product Manager to join our team and help shape the future of Totango’s platform
- You will play a key role in driving product innovation and cross-functional excellence—especially in how AI can transform the way our Engineering, Product, and Design (EPD) teams work together
- This is a unique opportunity for a product thinker who’s passionate about SaaS, experienced in building with AI, and excited to roll up their sleeves and work cross-functionally to deliver real customer impact
- Own the full product lifecycle for our highest-impact initiatives, shipping fast and often while ruthlessly prioritizing features that drive real customer outcomes
- Rally cross-functional teams around a shared vision, turning ambiguous customer problems into concrete features that actually move the needle for our customers
- Form strong but loosely held product opinions grounded in data, research, and customer feedback that can flex as new evidence is uncovered
- Deeply understand the needs and motivations of our customers to build differentiated product experiences that usher in the evolution of post-sales and customer success
- Ship AI-first features that enable true customer-led growth, transforming CS teams from support functions into growth engines that drive expansion through value realization, not just renewal through relationship management
- Partner with Engineering and Design to retire the waterfall approach everyone still uses despite claiming to be "agile," using AI to jump straight from user interviews to working prototypes that show rather than tell what we're building
- Challenge every assumption about how Customer Success teams work, using AI to reimagine workflows from first principles instead of just digitizing existing playbooks that were designed for a pre-AI world
- Drive rapid feature delivery with Engineering and Design, shipping opinionated features fast while using customer feedback to refine our product direction while maintaining high execution velocity
- Collaborate with Customer Success, Sales, and Marketing to support go-to-market efforts and ensure new features deliver measurable customer value
- Overcommunicate relentlessly so no one ever wonders what we're building or why, turning complex product decisions into clear narratives that get everyone rowing in the same direction
- Define key performance indicators (KPIs) to measure product success and guide decision-making
- Monitor product performance post-launch, using data and customer feedback to inform iterative improvements
- Regularly report on product progress, challenges, and key insights to the executive team
Benefits
- Flexible PTO
- Employee equity
- Learning & development
- Remote first, hybrid friendly
- 401(k) with employer matching
- Team celebrations
- Generous parental leave
- Comprehensive health & wellness plans
About Totango
We’re experts in customer-led growth: the practice of putting your customers at the center of your go-to-market strategy, because they are your most reliable source of growth. Our Customer Revenue Optimization suite was built to help large and fast-growing businesses thrive. Our powerful suite brings together three products, each designed to deliver exceptional results, and united by an integrated customer data platform.
The Totango Customer Success Platform leverages automated workflows and engagement features to help customers achieve their desired outcomes and drive long-term growth.
Unison, our AI-powered Customer Intelligence Engine works independently, or alongside any customer success platforms. It allows businesses to more effectively predict customer risk and proactively reduce churn before it becomes an issue.
Catalyst is our dedicated tool for revenue teams, streamlining growth operations by enabling seamless expansion.
Leading customer success teams around the world — including SAP, Github, Schneider Electric, Dynatrace, Drata, and Aircall — use Totango products to access actionable insights and empower teams to fuel customer-led growth.
Totango, a pioneer and leader in customer success software since 2010, merged with Catalyst Software in February 2024. The combined organization formed a CS powerhouse, which continues to grow through innovation and acquisition of AI and customer revenue operations technology and talent to help CS and revenue organizations retain and grow their customer base.
We are a remote organization with employees operating in 25 U.S. States, 6 countries, and have two offices in NYC and Tel Aviv.
Top Benefits
About the role
Who you are
- 3-7 years of product management experience
- Proven experience in B2B SaaS and CRM technology. Experience in Post-Sales solutions is a plus!
- Strong experience and interest in AI tools and technologies. Tell us how you use AI or have shipped AI products!
- Demonstrated success in defining and executing product strategies for complex, multi-product portfolios
- You ooze enthusiasm, with a tendency to overcommunicate and engage with stakeholders at all levels (think managers all the way to C-level executives)
- A data-driven mindset with experience using analytics to inform product decisions and measure success
- Bachelor's degree in a relevant field
What the job involves
- We’re looking for a driven Product Manager to join our team and help shape the future of Totango’s platform
- You will play a key role in driving product innovation and cross-functional excellence—especially in how AI can transform the way our Engineering, Product, and Design (EPD) teams work together
- This is a unique opportunity for a product thinker who’s passionate about SaaS, experienced in building with AI, and excited to roll up their sleeves and work cross-functionally to deliver real customer impact
- Own the full product lifecycle for our highest-impact initiatives, shipping fast and often while ruthlessly prioritizing features that drive real customer outcomes
- Rally cross-functional teams around a shared vision, turning ambiguous customer problems into concrete features that actually move the needle for our customers
- Form strong but loosely held product opinions grounded in data, research, and customer feedback that can flex as new evidence is uncovered
- Deeply understand the needs and motivations of our customers to build differentiated product experiences that usher in the evolution of post-sales and customer success
- Ship AI-first features that enable true customer-led growth, transforming CS teams from support functions into growth engines that drive expansion through value realization, not just renewal through relationship management
- Partner with Engineering and Design to retire the waterfall approach everyone still uses despite claiming to be "agile," using AI to jump straight from user interviews to working prototypes that show rather than tell what we're building
- Challenge every assumption about how Customer Success teams work, using AI to reimagine workflows from first principles instead of just digitizing existing playbooks that were designed for a pre-AI world
- Drive rapid feature delivery with Engineering and Design, shipping opinionated features fast while using customer feedback to refine our product direction while maintaining high execution velocity
- Collaborate with Customer Success, Sales, and Marketing to support go-to-market efforts and ensure new features deliver measurable customer value
- Overcommunicate relentlessly so no one ever wonders what we're building or why, turning complex product decisions into clear narratives that get everyone rowing in the same direction
- Define key performance indicators (KPIs) to measure product success and guide decision-making
- Monitor product performance post-launch, using data and customer feedback to inform iterative improvements
- Regularly report on product progress, challenges, and key insights to the executive team
Benefits
- Flexible PTO
- Employee equity
- Learning & development
- Remote first, hybrid friendly
- 401(k) with employer matching
- Team celebrations
- Generous parental leave
- Comprehensive health & wellness plans
About Totango
We’re experts in customer-led growth: the practice of putting your customers at the center of your go-to-market strategy, because they are your most reliable source of growth. Our Customer Revenue Optimization suite was built to help large and fast-growing businesses thrive. Our powerful suite brings together three products, each designed to deliver exceptional results, and united by an integrated customer data platform.
The Totango Customer Success Platform leverages automated workflows and engagement features to help customers achieve their desired outcomes and drive long-term growth.
Unison, our AI-powered Customer Intelligence Engine works independently, or alongside any customer success platforms. It allows businesses to more effectively predict customer risk and proactively reduce churn before it becomes an issue.
Catalyst is our dedicated tool for revenue teams, streamlining growth operations by enabling seamless expansion.
Leading customer success teams around the world — including SAP, Github, Schneider Electric, Dynatrace, Drata, and Aircall — use Totango products to access actionable insights and empower teams to fuel customer-led growth.
Totango, a pioneer and leader in customer success software since 2010, merged with Catalyst Software in February 2024. The combined organization formed a CS powerhouse, which continues to grow through innovation and acquisition of AI and customer revenue operations technology and talent to help CS and revenue organizations retain and grow their customer base.
We are a remote organization with employees operating in 25 U.S. States, 6 countries, and have two offices in NYC and Tel Aviv.