Director, Business Discovery & Solutions
Top Benefits
About the role
Job Description
What is the opportunity?
The Director, Business Discovery & Solutions will be a senior leader within RBC Investor Services, responsible for designing and delivering an exceptional client journey—spanning onboarding, servicing, reporting, and transformation initiatives. This role will act as a key interface between external client expectations and internal RBC processes, systems, and cross-functional teams (Operations, Product, Technology and Client Design).
You will drive initiatives that transform the client experience by aligning strategic priorities with operational and technological delivery, with an end- to-end ownership mindset. A strong understanding of institutional client needs, fund structures, custody services, and regulatory environments is required.
What will you do?
- Lead solutioning and continuous refinement of the end-to-end client experience—across onboarding, servicing, reporting, and change management.
- Own and evolve specific client journey maps, personas, and service blueprints across asset servicing products.
- Work closely with Digital and Product teams to align on client needs and strategic direction.
- Act as business lead for initiatives by defining requirements and ensuring delivery aligned to client expectations.
- Serve as the bridge between external client needs and RBC’s internal architecture.
- Collaborate with Technology, Product, Operations, Data & Digital to align delivery roadmaps.
- Partner with Relationship Management, Product and Ops to ensure client voice in decisions.
- Lead or support client advisory groups and pilot initiatives.
- Lead a team of client solution leads, initiative delivery managers or analysts as needed.
- Oversee the client initiatives team responsible for project delivery and execution.
- Build and outline standards & Target Operating Models across the different products & client segments.
- Collaborate with senior leaders across Client Design , product, operations, and technology to validate and evolve the TOM.
What do you need to succeed?
Must-have
- 10–15 years in Securities Services, Custody, or Asset Servicing, ideally with exposure to large global institutional clients.
- Proven leadership in client journey solutioning, business transformation, or strategic initiative execution.
- Strong understanding of Asset Manager’s operating models and institutional client needs.
- Experience partnering with technology and operations for client-facing solution delivery.
- Strategic mindset with ability to translate vision into actionable programs.
Nice-to-have
- Understanding of Data Management & Governance, Data engineering and analytics
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate
- Working with an exciting, close-knit, supportive & dynamic group
- Opportunity to collaborate with other business segments within the bank
- Excellent career development and progression opportunities
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Competitive compensation
Job Skills
Business Case Design, Critical Thinking, Knowledge Organization, Product Development Lifecycle, Product Development Methodology, Product Manufacturing, Product Services, Product Testing, Results-Oriented, Service Design Thinking, Services Design, Waterfall Model
Additional Job Details
Address:
RBC CENTRE, 155 WELLINGTON ST W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
WEALTH MANAGEMENT
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-09-03
Application Deadline:
2025-09-17
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Director, Business Discovery & Solutions
Top Benefits
About the role
Job Description
What is the opportunity?
The Director, Business Discovery & Solutions will be a senior leader within RBC Investor Services, responsible for designing and delivering an exceptional client journey—spanning onboarding, servicing, reporting, and transformation initiatives. This role will act as a key interface between external client expectations and internal RBC processes, systems, and cross-functional teams (Operations, Product, Technology and Client Design).
You will drive initiatives that transform the client experience by aligning strategic priorities with operational and technological delivery, with an end- to-end ownership mindset. A strong understanding of institutional client needs, fund structures, custody services, and regulatory environments is required.
What will you do?
- Lead solutioning and continuous refinement of the end-to-end client experience—across onboarding, servicing, reporting, and change management.
- Own and evolve specific client journey maps, personas, and service blueprints across asset servicing products.
- Work closely with Digital and Product teams to align on client needs and strategic direction.
- Act as business lead for initiatives by defining requirements and ensuring delivery aligned to client expectations.
- Serve as the bridge between external client needs and RBC’s internal architecture.
- Collaborate with Technology, Product, Operations, Data & Digital to align delivery roadmaps.
- Partner with Relationship Management, Product and Ops to ensure client voice in decisions.
- Lead or support client advisory groups and pilot initiatives.
- Lead a team of client solution leads, initiative delivery managers or analysts as needed.
- Oversee the client initiatives team responsible for project delivery and execution.
- Build and outline standards & Target Operating Models across the different products & client segments.
- Collaborate with senior leaders across Client Design , product, operations, and technology to validate and evolve the TOM.
What do you need to succeed?
Must-have
- 10–15 years in Securities Services, Custody, or Asset Servicing, ideally with exposure to large global institutional clients.
- Proven leadership in client journey solutioning, business transformation, or strategic initiative execution.
- Strong understanding of Asset Manager’s operating models and institutional client needs.
- Experience partnering with technology and operations for client-facing solution delivery.
- Strategic mindset with ability to translate vision into actionable programs.
Nice-to-have
- Understanding of Data Management & Governance, Data engineering and analytics
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate
- Working with an exciting, close-knit, supportive & dynamic group
- Opportunity to collaborate with other business segments within the bank
- Excellent career development and progression opportunities
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Competitive compensation
Job Skills
Business Case Design, Critical Thinking, Knowledge Organization, Product Development Lifecycle, Product Development Methodology, Product Manufacturing, Product Services, Product Testing, Results-Oriented, Service Design Thinking, Services Design, Waterfall Model
Additional Job Details
Address:
RBC CENTRE, 155 WELLINGTON ST W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
WEALTH MANAGEMENT
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-09-03
Application Deadline:
2025-09-17
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.