Position

Job Description: Training Manager

Reports to: Senior Director of Training

JOB PURPOSE:

The Training Manager is an inspiring leader. They are responsible for training and coaching the Retail Teams on the Dior selling ceremony, product, and client development to support the achievement of commercial goals. The Training Manager provides consistent feedback to the EVP of Retail and Boutique Director/Manager on ways to improve, providing solutions and elevate training initiatives for their region set by the department. They are a close partner to the Boutiques Leaders and Retail leadership to help identify training needs and solutions. They are a collaborative leader working cross functionally to ensure all Dior selling teams are well equipped to provide the ultimate client experience in an uber luxury environment.

Job responsibilities

Tasks and Responsibilities

• Develop & facilitate Training Programs in the Retail Network including brand culture, product knowledge, selling ceremony, client development and employee induction, etc.

• Evaluate training and development needs of Retail Network on an ongoing basis and provide regular follow-up to retail teams and corporate departments

• Evaluate existing training programs, partner with the training team to revise or create new training programs based on business needs

• Partner with Regionals, Merchandising, Visual, Events, Client Engagement, and PR teams to develop product training on a seasonal basis

• Track productivity reporting process, partner with Regional Leadership to coach and manage underperforming associates

• Oversee orientation for new employees and store openings

• Assist with floor support and spot coaching as needed when traveling throughout the retail network

• Provide recaps on training/coaching visits to Training and Retail Leadership Teams

• Communicate with Retail Leadership to evaluate training level of all employees trained

• Partner with Training Managers to develop programs that are in line with global initiatives

• Coordinate and Manage training calendar in support of business priorities, seasonal launches, events and new store openings

• Adjust priorities and manage time to support the business needs most effectively

• Track effectiveness of training programs, and provide regular follow-up to sustain learnings

Profile

Requirements:

• 5 Years of Training experience, preferably in a luxury or specialty retail environment
• Strong passion and awareness for the luxury fashion industry
• Ability to develop a strong understanding of the Dior brand image
• Ability to develop interactive, creative, and comprehensive training programs in a variety of areas
• Ability to communicate in a clear and concise manner at all levels of the organization
• Ability to listen actively to all and communicate material and instructions to others
• Ability to follow the company’s policies and procedures
• Strong computer presentation skills with an emphasis on Powerpoint and Excel
• Ability to work a full-time schedule including nights, weekends, and holidays Ability to travel frequently

Additional information

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. Christian Dior Couture, the House of Dreams, is recognized for its French heritage and vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers d’art”. Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes.

Christian Dior Couture is part of the LVMH Group, where People Make the Difference. We value, celebrate, and welcome each unique talent and strive to create an inclusive environment providing all employees a sense of purpose. Beyond your role, we recognize the importance and passion of creating communities with shared values that enrich and impact beyond our organization. As an employee, you will have an opportunity to engage in our employee-led communities such as Sustainability, Diversity, Equity and Inclusion, and Corporate Social Responsibility.

Christian Dior Couture provides equal employment opportunities to all employees as part of the LVMH Group, which attaches great importance to ensuring that its Maisons and their partners share a set of common rules, practices, and principles with respect to ethics, social responsibility, and protection of the environment.

CHRISTIAN DIOR MAISON

“Whatever you do – whether for work or pleasure – do it with passion! Live with passion,” wrote Christian Dior.

Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the métier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.