BPA is more than an engineering firm — it’s a passionate team shaping the buildings and infrastructure of tomorrow. With offices across Canada, our expertise in sustainable design and technical innovation drives impactful projects from coast to coast. Joining BPA means putting your talent to work on meaningful projects, collaborating with recognized experts, and growing in a flexible, people-focused and forward-thinking environment.

Are you passionate about technology and delivering exceptional customer service?

Join our dynamic IT team and play a key role in supporting our office in Québec – while contributing to national IT initiatives that keep our entire organization connected and efficient.

Your Responsibilities

• Provide on-site support to our Québec' office, responding to incidents and service requests with a client-focused approach.
• Troubleshoot and resolve technical issues, escalating when necessary, to ensure minimal disruption for our teams.
• Document IT systems, procedures, and all resolution activities in our ticketing system.
• Perform preventive maintenance on systems, servers, and network-connected equipment.
• Participate in key IT system deployments and solution implementation projects across Canada.
• Collaborate on process improvements and system enhancements to optimize performance and user experience.
• Manage IT equipment inventory and contribute to the equipment renewal cycle.

Your Profile

• Professional or advanced diploma in IT Administration, Networking, or a related field.
• Minimum 3 years of experience in a similar role.
• Bilingual in French and English, both written and spoken, to support colleagues across Canada.*
• Strong knowledge of Microsoft Office 365, Active Directory, VMWare, and ticketing systems.
• Adaptable, flexible, and eager to continuously improve processes.
• Excellent communication and problem-solving skills, with a strong sense of teamwork.
• Customer service mindset – you enjoy helping people and providing an exceptional user experience.

English is essential due to the shared service and to maintain an acceptable ratio among the incumbents of certain positions in order to ensure effective coordination and service offering within the organization. Why Join Us?

• A role with both local impact and national reach – you’ll support our Québec region in person and collaborate with colleagues across Canada.
• Work in a collaborative environment where your ideas are valued.
• Opportunities for professional development and growth in IT and customer support.
• Be part of an innovative and growing organization that invests in its people and technology.

Build your career with us and enjoy…

• A culture built on collaboration, knowledge sharing, talent development, and the quality of our work.
• A 37.5-hour workweek with flexible scheduling and the possibility of finishing at noon on Fridays.
• A hybrid work policy that promotes balance between professional and personal life.
• Overtime hours that are recognized and compensated, either through time off in lieu or paid compensation.
• A competitive total compensation package, including a market-driven salary, a comprehensive group insurance plan, and an RRSP program with employer contributions.
• A structured training and professional development program supported by UniversiT, our internal entity dedicated to the technical and personal growth of every employee.
• A tailored mentorship program designed according to each employee’s experience level and career path.
• Cutting-edge technology, including BIM and modern collaborative tools.
• The “Finding Balance” program, which promotes overall well-being, mental health, and sustainable productivity.

We are committed to the principles of employment equity, diversity, inclusion, and accessibility across all our offices in Canada. We encourage applications from women, visible minorities, Indigenous peoples, persons with disabilities, and members of the 2SLGBTQIA+ community. Accommodations are available upon request for candidates taking part in any stage of the selection process.

Thank you for your interest in joining our team. Please note that only candidates selected for an interview will be contacted by the Talent team.