Hiring: Service Advisor 

We Are Recruiting a Full-Time Automotive Service Advisor 

Glenoak Ford requires a results-oriented Service Advisor to join our quality team. This is a full-time, union position located in our brand new, state-of-the-art facility in Langford, BC.

Principal Duties: 

• Manages customer requests for maintenance and repairs; 
• Provides excellent customer service;
• Writes repair orders;
• Communicates with customers about the status of work;
• Collects payment for services, accurately handling cash and credit payments; 
• Sells additional services, including parts and accessories where appropriate.

We are proud to offer:

• Ongoing training and growth opportunities;
• Potential for advancement throughout our organization;
• Top industry remuneration;
• Benefit plan offering medical, dental, life insurance and pension (benefits commence after completion of a waiting period)
• Paid vacation time

Position Requirements (minimum experience): 

• Previous customer service experience required;   
• Previous experience in automotive service environment is an asset but not required;
• General knowledge of parts and basic automotive repair procedures preferred;
• Valid class 5 driver’s license required;
• Intermediate computer skills required;
• Excellent phone manner required;
• Critical thinking and problem solving skills required; 
• High School Diploma or equivalent required.

It is our goal to bring aboard people with a passion for the industry, strong work ethic, high integrity, and a desire to grow with us!