Mission: Bring STEAM to life through hands-on science learning

experiences. Discovery Centre’s mandate is advanced through

the presentation of high-quality STEAM educational experiences.

Customer Service Representative (Temporary Seasonal)

Department: Science Education

Supervisor: Manager of Customer Relations

Position Category: Full time seasonal temporary contract

Wage: $17.00 per hour

Hours of Work: 35 hours per week; 12 weeks; variable schedule including

weekend & holiday hours

Start Date: June 10, 2026

Application Deadline: March 31, 2026

Applicants must be between the ages of 15-30 and be a Canadian citizen/permanent

resident as per the eligibility criteria of the Canada Summer Jobs program. Applicants may

be required to complete a pre-screening survey to determine if they meet the eligibility

criteria. International applicants with work visas are ineligible under this funding program

and will not be considered for this role. This role is fully in-person in Halifax, Nova Scotia.

Position Summary:

For over 35 years, the Discovery Centre has developed a reputation for being Nova Scotia’s

leader in the delivery of exciting hands-on, minds-on science programming for youth.

Discovery Centre is committed to leveraging our facility, people, and programming to

create inclusive spaces that ignite a passion for science and discovery. We are also

committed to advancing diversity, inclusion, equity, and accessibility practices within our

workplace, public engagement spaces, and programming. Our Centre’s Board of Directors,

management, and staff believe diverse participation and representation are essential and

that our networks thrive when we create an inclusive and equitable culture where all

people can see themselves reflected, feel respected, and have their contributions valued.

The successful candidate must enjoy interactions with a variety of visitors to the Centre and

be comfortable delivering applicable information clearly and positively. This team member

has retail experience and a drive for retail sales to manage inventory, merchandising, and

maximize revenues in the Discovery Centre’s Discovery Shop.

The Customer Service Representative is a high-energy individual who is ready to thrive in a

dynamic team environment and deliver a positive first impression to visitors in person, by

phone or via online communication.

Description of Tasks:

The Customer Service Representative works in the Marketing & Communications

department and reports to the Manager of Customer Relations. The primary tasks of the

position are:

 Greeting and checking in visitors in a professional and friendly manner

 Maintaining a high level of customer service while communicating clearly in-person,

by phone, and by e-mail to address standard operational and directional questions

as well as receiving customer feedback

 Providing strong administration support with in-store point of sale (POS) processing,

online sales (ticketing and online shop), group and birthday party reservations, and

educational bookings

 Processing payments and completing daily cash opening & closing procedures

 Supporting the Discovery Shop through merchandising, sales promotion, and

processing store merchandise in-store and online

 Staying current with all Centre activities including, but not limited to, promotions,

membership program, educational & public programs, exhibits, birthday parties,

special events, group visits, and corporate rentals

 Maintaining the front desk area and gift shop in an organized, clean, and clutter free

manner

 Other duties as assigned

Qualifications:

Education: Post-secondary studies (preferred)

Experience: Experience in retail, customer service, or sales

Language Requirements: Fluency in English is required; additional languages (especially

French) considered an asset

Competencies:

 Exceptional communication and customer service skills

 Works well under pressure

 Able to work well as part of a team

 Highly organized

 Strong financial management skills

 Adaptable to changing conditions

 Creative and responsive at problem solving

Other Qualifications:

 Proficient in MS Office applications

 First Aid Certificate considered an asset

 Experience with a point of sale (POS) system an asset

Eligibility: Applicants must qualify for Canada Summer Jobs in order to be considered.

Application:

Applications are to be emailed to recruitment@thediscoverycentre.ca. Applicants are to

submit their resume, cover letter, and references. Please note the position that you are

applying for in the subject line of your email application. All applications will be reviewed

but only those chosen for an interview will be contacted. All applicants are thanked in

advance for their interest. Please note: this position is dependent upon receipt of

funding.

Discovery Centre promotes equal employment opportunities for all job applicants, and we

encourage applications from candidates who self-identify as a member of an

underrepresented group, including Indigenous people (especially Mi’kmaq), people of

Black/African descent (especially African Nova Scotians), members of other racialized

groups, women, people with disabilities, and members of the 2SLGBTQ+ community.

We are committed to providing an inclusive and barrier-free work environment, starting

with the hiring process. If you need to be accommodated during any phase of the

evaluation process, please contact recruitment@thediscoverycentre.ca to request

specialized accommodation. All information received in relation to accommodation will be

kept confidential.