Top Benefits
About the role
Who you are
- We’re looking for a Software Engineer with strong development and communication skills to build and collaborate with designers to create world-class solutions for our customer-facing AI Agents
- B.S. or greater in Computer Science or a related field (math, physics, engineering) and strong CS fundamentals
- Proven track record with at least 3+ years of experience in Typescript, JavaScript or Python
- Strong team player - we work in small product teams that work very closely together and are constantly collaborating in order to move as fast as possible
- A strong sense of ownership and customer empathy — we work very closely with our internal teams and external customers in a high-paced environment. Maintaining positive working relationships with them is paramount to the success of our business
- Excellent communication skills, comfortable speaking to external customers
- You are interested in exploring the nuance and aesthetic of conversations
- Experience working with REST APIs, Authentication (OAuth 2.0 and Basic)
What the job involves
- You will have the opportunity to improve our core services where necessary, implement clean communication between various internal and external systems, explore Conversational UIs, and help level up our growing team
- Work directly with customers to architect, deploy, and improve cutting-edge AI Agents using Replicant’s platform
- Take end-to-end ownership over delivering exceptional customer experiences; from the customer implementation to the broader Replicant stack
- Collaborate with developers, QA, project teams, and customers to ensure our implementations exceed expectations
- Work as an integrated member of a fully remote, cross-functional Agile team in the Delivery organization
- Own the integration of Replicant’s solution with customer systems, including speccing and designing APIs (as required)
- Guide customers through technical decisions and tradeoffs, serving as a technical advisor to their teams
- Provide technical mentorship within the Delivery organization and be ready to assist when necessary
- Working with our internal tools and processes for creating AI Agents
- Participate in regular on-call rotations to support our systems
- Minimal travel required to go on-site for customer requirement analysis
Benefits
- Company Equity
- Health insurance
- Remote-friendly
- Frequent offsites
- Unlimited vacation
- Sabbatical program
- Equipment stipend
- Wellness stipend
About Replicant
Replicant was founded on the belief that machines are ready to have useful, complex conversations that will transform the way we interact with the world, starting with customer service. As a leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges. Replicant’s AI platform allows consumers to engage in natural conversations across voice, messaging and other digital channels to resolve their customer support issues, without the wait, 24/7. Replicant is serving some of the largest contact centers in the Fortune 100 and growing rapidly. A bit more about Replicant:
• Named Forbes’ top 50 AI firms to watch in 2021 • Voted top 50 most promising startups by The Information • Raised $78M in Series B financing led by Stripes • We are serving some of the largest contact centers in the Fortune 100 and are just getting started…. Interested? Check out our open roles at https://jobs.lever.co/replicant
Top Benefits
About the role
Who you are
- We’re looking for a Software Engineer with strong development and communication skills to build and collaborate with designers to create world-class solutions for our customer-facing AI Agents
- B.S. or greater in Computer Science or a related field (math, physics, engineering) and strong CS fundamentals
- Proven track record with at least 3+ years of experience in Typescript, JavaScript or Python
- Strong team player - we work in small product teams that work very closely together and are constantly collaborating in order to move as fast as possible
- A strong sense of ownership and customer empathy — we work very closely with our internal teams and external customers in a high-paced environment. Maintaining positive working relationships with them is paramount to the success of our business
- Excellent communication skills, comfortable speaking to external customers
- You are interested in exploring the nuance and aesthetic of conversations
- Experience working with REST APIs, Authentication (OAuth 2.0 and Basic)
What the job involves
- You will have the opportunity to improve our core services where necessary, implement clean communication between various internal and external systems, explore Conversational UIs, and help level up our growing team
- Work directly with customers to architect, deploy, and improve cutting-edge AI Agents using Replicant’s platform
- Take end-to-end ownership over delivering exceptional customer experiences; from the customer implementation to the broader Replicant stack
- Collaborate with developers, QA, project teams, and customers to ensure our implementations exceed expectations
- Work as an integrated member of a fully remote, cross-functional Agile team in the Delivery organization
- Own the integration of Replicant’s solution with customer systems, including speccing and designing APIs (as required)
- Guide customers through technical decisions and tradeoffs, serving as a technical advisor to their teams
- Provide technical mentorship within the Delivery organization and be ready to assist when necessary
- Working with our internal tools and processes for creating AI Agents
- Participate in regular on-call rotations to support our systems
- Minimal travel required to go on-site for customer requirement analysis
Benefits
- Company Equity
- Health insurance
- Remote-friendly
- Frequent offsites
- Unlimited vacation
- Sabbatical program
- Equipment stipend
- Wellness stipend
About Replicant
Replicant was founded on the belief that machines are ready to have useful, complex conversations that will transform the way we interact with the world, starting with customer service. As a leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges. Replicant’s AI platform allows consumers to engage in natural conversations across voice, messaging and other digital channels to resolve their customer support issues, without the wait, 24/7. Replicant is serving some of the largest contact centers in the Fortune 100 and growing rapidly. A bit more about Replicant:
• Named Forbes’ top 50 AI firms to watch in 2021 • Voted top 50 most promising startups by The Information • Raised $78M in Series B financing led by Stripes • We are serving some of the largest contact centers in the Fortune 100 and are just getting started…. Interested? Check out our open roles at https://jobs.lever.co/replicant