Top Benefits
About the role
Staples is business to business. You’re what binds us together. At Staples, our Customer Service organization plays a critical role in shaping the customer experience and strengthening long‑term loyalty. As a Team Manager, you will lead and empower a high‑performing group of Customer Service Representatives, driving exceptional service, operational excellence, and continuous improvement.
What you’ll be doing:
- Lead and inspire a team of 15–20 Customer Service Representatives.
- Use storytelling and data to illustrate customer impact.
- Coach associates on KPIs and provide timely feedback.
- Support HR‑related matters such as scheduling and policy inquiries.
- Hire and onboard high‑performing associates.
- Empower associates through recognition and career development.
- Build cross‑functional partnerships to maximize efficiency.
- Analyze customer and operational data to drive improvements.
- Resolve escalated customer issues with strong problem‑solving.
- Support company communications and promote an inclusive culture.
What you bring to the table:
- Ability to inspire and motivate teams.
- Strong communication and trust‑building skills.
- Commitment to an inclusive environment.
- Balanced approach to coaching and performance management.
- Strong analytical and problem‑solving skills.
- Continuous improvement mindset.
- Ability to build relationships across business units.
- Experience managing performance and maintaining consistency.
- HR‑related support capabilities.
- Success in dynamic, customer‑centric environments.
What’s needed – Basic Qualifications:
- 3+ years Customer Service experience.
- Knowledge of chat and email applications.
- Analytical skills to determine root cause and apply intervention.
- Ability to work flexible shifts.
- Prior management experience in a contact center.
What’s needed – Preferred Qualifications:
- 3–5 years management/coaching/mentoring experience.
- Management certificate, diploma, or bachelor’s degree preferred.
We Offer:
- Inclusive culture with associate-led Business Resource Groups
- Vacation Allotment and Holiday Schedule
- Online and Retail Discounts, Company Match RRSP, Physical and Mental Health Wellness programs, and more!
The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity.
About Staples
At Staples, Business is Human, which means our people ‘think beyond the algorithm’ to deliver for customers. A leader in workspace products and solutions for over 35 years, Staples has thousands of experts dedicated to applying their intuition, expertise, and experience to bring out the best that technology such as AI has to offer. These experts make work easier, smarter, and more efficient for businesses of all sizes. The company operates in North America through eCommerce and direct sales and is headquartered near Boston, Massachusetts. More information about Staples is available at www.staplesadvantage.com.
This page supports Staples’ eCommerce and direct sales business and careers. For news or positions related to Staples® stores, visit the Staples Stores page.
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Top Benefits
About the role
Staples is business to business. You’re what binds us together. At Staples, our Customer Service organization plays a critical role in shaping the customer experience and strengthening long‑term loyalty. As a Team Manager, you will lead and empower a high‑performing group of Customer Service Representatives, driving exceptional service, operational excellence, and continuous improvement.
What you’ll be doing:
- Lead and inspire a team of 15–20 Customer Service Representatives.
- Use storytelling and data to illustrate customer impact.
- Coach associates on KPIs and provide timely feedback.
- Support HR‑related matters such as scheduling and policy inquiries.
- Hire and onboard high‑performing associates.
- Empower associates through recognition and career development.
- Build cross‑functional partnerships to maximize efficiency.
- Analyze customer and operational data to drive improvements.
- Resolve escalated customer issues with strong problem‑solving.
- Support company communications and promote an inclusive culture.
What you bring to the table:
- Ability to inspire and motivate teams.
- Strong communication and trust‑building skills.
- Commitment to an inclusive environment.
- Balanced approach to coaching and performance management.
- Strong analytical and problem‑solving skills.
- Continuous improvement mindset.
- Ability to build relationships across business units.
- Experience managing performance and maintaining consistency.
- HR‑related support capabilities.
- Success in dynamic, customer‑centric environments.
What’s needed – Basic Qualifications:
- 3+ years Customer Service experience.
- Knowledge of chat and email applications.
- Analytical skills to determine root cause and apply intervention.
- Ability to work flexible shifts.
- Prior management experience in a contact center.
What’s needed – Preferred Qualifications:
- 3–5 years management/coaching/mentoring experience.
- Management certificate, diploma, or bachelor’s degree preferred.
We Offer:
- Inclusive culture with associate-led Business Resource Groups
- Vacation Allotment and Holiday Schedule
- Online and Retail Discounts, Company Match RRSP, Physical and Mental Health Wellness programs, and more!
The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity.
About Staples
At Staples, Business is Human, which means our people ‘think beyond the algorithm’ to deliver for customers. A leader in workspace products and solutions for over 35 years, Staples has thousands of experts dedicated to applying their intuition, expertise, and experience to bring out the best that technology such as AI has to offer. These experts make work easier, smarter, and more efficient for businesses of all sizes. The company operates in North America through eCommerce and direct sales and is headquartered near Boston, Massachusetts. More information about Staples is available at www.staplesadvantage.com.
This page supports Staples’ eCommerce and direct sales business and careers. For news or positions related to Staples® stores, visit the Staples Stores page.