About the role
Main Accountabilities:
- Complete all required export documentation for international shipments.
- Request and provide quote and spot rate quotes as required
- File export declarations through CERS
- Prepare and issue air waybills (MAWB/HAWB).
- Ensure all required documents are on hand and compliant with Canadian regulations prior to shipping.
- Ensure compliance with Canadian aviation security regulations, including CATSA requirements and Transport Canada security programs.
- Track shipments daily and proactively notify customers of uplifts, delays, or offloads with complete details.
- Check in and process Dangerous Goods (DG) cargo in accordance with IATA Dangerous Goods Regulations.
- Complete costing for each shipment file and generate invoices.
- Respond promptly to emails from customers and overseas agents.
- Make bookings with airlines and coordinate trucking for cargo pick-up and delivery.
- Answer phone calls in a professional and timely manner.
- Perform other duties as assigned.
Qualifications and Experience:
- Minimum 1–3 years of experience in freight forwarding, air export operations, or international logistics preferred.
- High school diploma required; post-secondary education in Supply Chain, Logistics, or Business Administration considered an asset.
- Strong knowledge of international air freight documentation, including air waybills and Canadian export reporting requirements (CERS).
- Familiarity with IATA Dangerous Goods Regulations is an asset (DG certification preferred or willingness to obtain).
- Excellent written and verbal communication skills in English.
- Strong organizational skills with the ability to manage multiple shipments and deadlines in a fast-paced environment.
- Proficient in Microsoft Office (Outlook, Excel, Word) and experience using freight forwarding or cargo management systems.
- Detail-oriented with strong problem-solving skills and a high level of accuracy.
- Must be legally eligible to work in Canada.
About Menzies Aviation
People. Passion. Pride. These have driven our team since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across six continents.
But at the heart of our business is our people.
Whether serving our clients landside or airside, above or below the wing, our teams are agile, dedicated, and eager to help.
Safety and security are at the heart of everything we do. We have a duty of care to look after each other, our customers and their customers. And we care about the communities in which we operate.
We understand that what we do makes a difference at many levels. Our services help keep people moving with everyone playing their part, delivering with precision, round the clock, every minute of every day. In this we take immense pride, and it strengthens our determination to deliver.
Our core services include ground, air cargo and fuel services.
About the role
Main Accountabilities:
- Complete all required export documentation for international shipments.
- Request and provide quote and spot rate quotes as required
- File export declarations through CERS
- Prepare and issue air waybills (MAWB/HAWB).
- Ensure all required documents are on hand and compliant with Canadian regulations prior to shipping.
- Ensure compliance with Canadian aviation security regulations, including CATSA requirements and Transport Canada security programs.
- Track shipments daily and proactively notify customers of uplifts, delays, or offloads with complete details.
- Check in and process Dangerous Goods (DG) cargo in accordance with IATA Dangerous Goods Regulations.
- Complete costing for each shipment file and generate invoices.
- Respond promptly to emails from customers and overseas agents.
- Make bookings with airlines and coordinate trucking for cargo pick-up and delivery.
- Answer phone calls in a professional and timely manner.
- Perform other duties as assigned.
Qualifications and Experience:
- Minimum 1–3 years of experience in freight forwarding, air export operations, or international logistics preferred.
- High school diploma required; post-secondary education in Supply Chain, Logistics, or Business Administration considered an asset.
- Strong knowledge of international air freight documentation, including air waybills and Canadian export reporting requirements (CERS).
- Familiarity with IATA Dangerous Goods Regulations is an asset (DG certification preferred or willingness to obtain).
- Excellent written and verbal communication skills in English.
- Strong organizational skills with the ability to manage multiple shipments and deadlines in a fast-paced environment.
- Proficient in Microsoft Office (Outlook, Excel, Word) and experience using freight forwarding or cargo management systems.
- Detail-oriented with strong problem-solving skills and a high level of accuracy.
- Must be legally eligible to work in Canada.
About Menzies Aviation
People. Passion. Pride. These have driven our team since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across six continents.
But at the heart of our business is our people.
Whether serving our clients landside or airside, above or below the wing, our teams are agile, dedicated, and eager to help.
Safety and security are at the heart of everything we do. We have a duty of care to look after each other, our customers and their customers. And we care about the communities in which we operate.
We understand that what we do makes a difference at many levels. Our services help keep people moving with everyone playing their part, delivering with precision, round the clock, every minute of every day. In this we take immense pride, and it strengthens our determination to deliver.
Our core services include ground, air cargo and fuel services.