Bilingual Customer Service Representative
Top Benefits
About the role
Department: Service
Location: Mississauga, Ontario, CA
Employer Reference: P1-2225069-2
Job Description
Bilingual Customer Service Representative
The SMC Difference...
Service Excellence
Technology leadership
Focus on Quality
National Coverage
Single Point of Contact
A Name You Can Trust
SMC Monitoring Corporation provides an unparalleled portfolio of security and life safety solutions to Canadian institutions, businesses, and residences. We deliver advanced solutions to many of the most demanding security and life safety requirements across the country. Our coast-to-coast coverage is provided through a team of experts sharing a common focus on service excellence. Our proven capabilities yield the ultimate in peace of mind to those that we serve.
Role Summary:
As a member of the customer Relations and Service team you will provide exceptional support to customer/dealers in a timely manner. You will respond to existing new customers/dealers’ inquiries via email and telephone, processing account changes as required, and be responsible for managing the customer cancellations process, including retention efforts.
Key Job Responsibilities:
- Investigate customer complaints to resolve and retain customers by providing solutions.
- Responsible for responding to customer/dealer inquiries and concerns in a professional and timely manner via telephone, mail, and emails.
- Interface with customer support, and all other business units to provide details and resolution time frames for any customer concerns.
- Expertise in establishing rapport with clients, business units, and team members.
- Responsible for the daily administration of customer/dealer inquiries including account changes, account updates, return mail, overpayments, and billings updates.
- Responsible for credit card information updates and credit card payments.
- Email, fax and/or mail information requested by customers/dealers.
- Perform routine administrative duties.
- General accounting skills
- Accountable for acting in a safe and responsible manner. Follows established company health & safety procedures.
Qualifications:
- High School Diploma or GED
- Minimum 5 years of experience in Customer Service capacity
- Being bilingual-speaking and written in English and French is Mandatory.
- Knowledge of alarm industry policies and procedures would be an asset.
- Previous experience in alarm industry would be an asset.
More about the position:
- Strong computer skills (i.e., Microsoft Office-Word and Excel)
- Excellent customer service skills with the ability to handle complaints and difficult contacts/situations.
- Excellent organizational, analytical, decision-making skills. and interpersonal skills with the ability to communicate well with various personnel, customers, and dealers.
- Ability to prioritize duties and apply excellent time management skills.
- Must be able to work independently and as a team Member.
- Excellent data entry/keyboarding skills
Our offerings include.
Competitive compensation and benefit package
RRSP matching
Employee Discounts
Learning and Development opportunities
Reward and Recognition Program
A culture of performance & accountability
A supportive and positive team environment
Benefits:
Dental care
Employee assistance program
Extended health care
Life insurance
Paid time off
RRSP match
Vision care
Schedule:
Monday to Friday
Background Check Requirements:
As a condition of employment, this position may be subject to the successful completion of the following pre-employment conditions:
Criminal Background Check
Reference Check
We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.
We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection.
Location
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About SECURITY MONITORING CENTRE
Bilingual Customer Service Representative
Top Benefits
About the role
Department: Service
Location: Mississauga, Ontario, CA
Employer Reference: P1-2225069-2
Job Description
Bilingual Customer Service Representative
The SMC Difference...
Service Excellence
Technology leadership
Focus on Quality
National Coverage
Single Point of Contact
A Name You Can Trust
SMC Monitoring Corporation provides an unparalleled portfolio of security and life safety solutions to Canadian institutions, businesses, and residences. We deliver advanced solutions to many of the most demanding security and life safety requirements across the country. Our coast-to-coast coverage is provided through a team of experts sharing a common focus on service excellence. Our proven capabilities yield the ultimate in peace of mind to those that we serve.
Role Summary:
As a member of the customer Relations and Service team you will provide exceptional support to customer/dealers in a timely manner. You will respond to existing new customers/dealers’ inquiries via email and telephone, processing account changes as required, and be responsible for managing the customer cancellations process, including retention efforts.
Key Job Responsibilities:
- Investigate customer complaints to resolve and retain customers by providing solutions.
- Responsible for responding to customer/dealer inquiries and concerns in a professional and timely manner via telephone, mail, and emails.
- Interface with customer support, and all other business units to provide details and resolution time frames for any customer concerns.
- Expertise in establishing rapport with clients, business units, and team members.
- Responsible for the daily administration of customer/dealer inquiries including account changes, account updates, return mail, overpayments, and billings updates.
- Responsible for credit card information updates and credit card payments.
- Email, fax and/or mail information requested by customers/dealers.
- Perform routine administrative duties.
- General accounting skills
- Accountable for acting in a safe and responsible manner. Follows established company health & safety procedures.
Qualifications:
- High School Diploma or GED
- Minimum 5 years of experience in Customer Service capacity
- Being bilingual-speaking and written in English and French is Mandatory.
- Knowledge of alarm industry policies and procedures would be an asset.
- Previous experience in alarm industry would be an asset.
More about the position:
- Strong computer skills (i.e., Microsoft Office-Word and Excel)
- Excellent customer service skills with the ability to handle complaints and difficult contacts/situations.
- Excellent organizational, analytical, decision-making skills. and interpersonal skills with the ability to communicate well with various personnel, customers, and dealers.
- Ability to prioritize duties and apply excellent time management skills.
- Must be able to work independently and as a team Member.
- Excellent data entry/keyboarding skills
Our offerings include.
Competitive compensation and benefit package
RRSP matching
Employee Discounts
Learning and Development opportunities
Reward and Recognition Program
A culture of performance & accountability
A supportive and positive team environment
Benefits:
Dental care
Employee assistance program
Extended health care
Life insurance
Paid time off
RRSP match
Vision care
Schedule:
Monday to Friday
Background Check Requirements:
As a condition of employment, this position may be subject to the successful completion of the following pre-employment conditions:
Criminal Background Check
Reference Check
We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.
We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection.
Location
Sorry, we have no imagery here.
Sorry, we have no imagery here.
Sorry, we have no imagery here.
Sorry, we have no imagery here.
Sorry, we have no imagery here.
Sorry, we have no imagery here.
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Map data ©2025 Google
Terms
Report a map error