**Job Title:**Community Worker

**Department:**Community Development Services

**Status and Hours:**Temporary Part-Time

Pay scale:$21.037/hr to $24.75/hr

**Reports to:**Community House Coordinator

**Deadline:**Until Filled

This position is an existing vacancy.

2 positions available:

• 29 hours/week
• 14.5 hours/week

Who are we?

Pinecrest-Queensway Community Health Centre is an innovative community based, multi-service center. We strive to meet the needs of the diverse communities we serve. We work in partnership with individuals, families, and communities to achieve their full potential, paying particular attention to those who are most vulnerable and at risk. PQCHC is an equal-opportunity employer and values diversity in its workforce. If at any stage in the selection process you require an accommodation due to a disability, please let us know the nature of the required accommodation.

Job Summary

The Community Worker – Wrap Around Support (WAS) plays a key role in supporting community members by providing client-centred assistance. This position works collaboratively with individuals, partner organizations, and programs across our service areas to ensure clients are connected with the resources and supports that best meet their needs. The Community Worker – WAS also works closely with internal PQCHC services and external community agencies to deliver coordinated, holistic support.

This role will report to the Community House Coordinator within the Community Development Services. The candidate will be expected to work closely with community members in low-income housing communities in PQ’s catchment area.

Program Description: The Community Worker – Wrap Around Support (WAS) provides client-centred support at the Foster Farm Family House and Pinecrest Terrace Community House. This position will aide and assist clients in an empathetic manner to navigate city wide resources. The Community Worker will engage one-on-one with clients during food appointments, support them in registering for programming, provide information on available supports in a multitude of areas, support with client wellbeing, client-led research on computers, complete forms, and encourage and motivate clients to become self-supporting

**Job Specific Responsibilities:**Community Development and Outreach:

• Effectively carry out outreach activities to community members including identification of needs and interests based on the Centre’s Strategic Plan
• Respect and value the diversity of communities and individuals by working in a manner that incorporates health promotion and recognizes the social determinants of health.
• Work in a manner that preserves confidentiality and seeks to minimize risk in keeping with PQ’s Privacy and Confidentiality Policies and Procedures.
• Provide linkages with broader community resource base
• Assist clients in developing self-sufficiency and resiliency to meet their own needs by providing available options and resources.
• Provide practical assistance and internal and external referral services to clients as appropriate
• Create a supportive environment for community members to address barriers they may be experiencing
• Foster ongoing community engagement and capacity-building
• Build and maintain pertinent community partnerships in conjunction with their supervisor.
• Promote/advertise and inform the community on relevant programs and services.
• Implement conflict prevention strategies (such as de-escalation and responding to individual/community-level crises) within the community with the support of the Supervisor and mandatory training, as appropriate.

Program Development:

• Assist in developing and implementing opportunities, programs, special events and services with their respective Supervisor to ensure alignment of the mission, values, and vision of PQ
• Inform the development of program proposals, which include a statement of purpose, timelines, budget, activities, supplying inventory, etc.
• Conduct needs assessments to collect data regarding emerging needs in the community
• Develop and facilitate workshops and programming that meet the identified needs of the participants.
• Contribute to the evaluation framework that evaluates all programs and services and reports findings to their respective Supervisor
• Provide in-person programming and apply virtual programming at the Supervisor’s discretion
• Participate in continuous quality improvement

Administrative Duties:

• Maintain records for program participation forms, crisis interventions/referrals, program evaluation in line with PQ’s Privacy and Confidentiality Policies and Procedures
• Ensure security of community house by being responsible for being in possession of a community house key during working hours including house opening and closing responsibilities
• Attend, actively participate and lead team and department meetings as delegated by respective CH Coordinator
• Participate in regular supervision meetings
• Assisting with program-specific training and onboarding of students and volunteers
• Work collaboratively with all team members, including volunteers and students
• Work in cross functional teams to assist other Community Houses as necessary
• Participate in writing interim as well as final reports as delegated by respective coordinators
• Inform and provide recommendations for program design, evaluation and reporting

Other Duties and Responsibilities:

• Flexibility to work during both regular and extended hours of operation (weekends, evenings) based on community needs
• Demonstrating responsibility for personal and professional growth and development
• Working in a manner that supports the Centre’s Occupational Health and Safety and all other relevant Policies and Procedures

Qualifications:

• Degree or diploma in health or social services, youth and childcare worker, or equivalent combination of education and experience.
• Experience creating a safe and inclusive environment, including virtual environments.
• Training and experience in-program planning, group facilitation and leadership development.
• Training/experience with in-person group facilitation or virtual programming on various virtual meeting platforms.
• Experience working with vulnerable populations in various capacities.
• Ability to lift, move, or carry up to 50 lbs, with or without reasonable accommodation, and perform physically demanding tasks such as standing for extended periods, bending, reaching, climbing and repetitive motions could be required based on program responsibilities.
• Excellent communication skills.
• Knowledge of community resources.
• Fluency in English is essential; fluency in Somali, Arabic, and French is an asset; fluency in other languages is desirable.
• Position requires evening, weekend hours.
• Valid driver’s license and access to a vehicle is considered an asset.
• Valid First Aid and CPR (level C) required within the first 3 months of employment
• Vulnerable Sector Police Record Check required