Top Benefits
About the role
At Stantec, we have some of the world’s leading professionals passionate about enabling our business to be its best. Our business teams include finance, procurement, human resources, information technology, marketing, corporate development, HSSE, real estate, legal, and practice services. We bring diverse backgrounds, skills, and expertise and create a caring culture where everyone can thrive. Through teamwork and collaboration, we’re building a stronger, more resilient Stantec every day.
Your Opportunity
Our Information Technology team is currently seeking to fill one full-time Tier 1 Service Desk Analyst position whose primary role will be to provide prompt and courteous customer support by responding professionally to requests for IT technical assistance via phone, chat, self-service ticketing tool or in person (where applicable).
Your Key Responsibilities
- Working in a team environment, you will analyze, resolve and document problems related to Stantec’s IT infrastructure and core applications.
- Primarily responsible for logging, triaging and resolving incidents and service requests via phone, chat and self-service portal.
- Provide strong customer service when responding to requests.
- Work in a dynamic and challenging service desk environment to provide quality support to our internal clients.
Your Capabilities and Credentials
- Exceptional written and verbal communication skills will be required in addition to well-developed problem solving and troubleshooting skills.
- The successful candidate should possess the ability to work in a fast paced, multitasking environment.
- A strong knowledge of diverse hardware, software and operating systems with an interest in and taking the initiative to keep current with same.
- Working knowledge of active directory and ITIL processes will also be key to your success.
- Preference will be given to candidates that have related experience with Oracle EBS.
- Strong customer service focus.
Education and Experience
- Post-secondary education in Information Technology
- Minimum of one to two years of IT experience or equivalent along with a strong customer service focus.
This description is not a comprehensive listing of activities, duties or responsibilities that may be required of the employee and other duties, responsibilities and activities may be assigned or may be changed at any time with or without notice.
About Stantec
Stantec empowers clients, people, and communities to rise to the world’s greatest challenges at a time when the world faces more unprecedented concerns than ever before.
We are a global leader in sustainable engineering, architecture, and environmental consulting. Our professionals deliver the expertise, technology, and innovation communities need to manage aging infrastructure, demographic and population changes, the energy transition, and more.
Today’s communities transcend geographic borders. At Stantec, community means everyone with an interest in the work that we do—from our project teams and industry colleagues to our clients and the people our work impacts. The diverse perspectives of our partners and interested parties drive us to think beyond what’s previously been done on critical issues like climate change, digital transformation, and future-proofing our cities and infrastructure.
We are designers, engineers, scientists, project managers, and strategic advisors. We innovate at the intersection of community, creativity, and client relationships to advance communities everywhere, so that together we can redefine what’s possible.
Stantec trades on the TSX and the NYSE under the symbol STN.
Top Benefits
About the role
At Stantec, we have some of the world’s leading professionals passionate about enabling our business to be its best. Our business teams include finance, procurement, human resources, information technology, marketing, corporate development, HSSE, real estate, legal, and practice services. We bring diverse backgrounds, skills, and expertise and create a caring culture where everyone can thrive. Through teamwork and collaboration, we’re building a stronger, more resilient Stantec every day.
Your Opportunity
Our Information Technology team is currently seeking to fill one full-time Tier 1 Service Desk Analyst position whose primary role will be to provide prompt and courteous customer support by responding professionally to requests for IT technical assistance via phone, chat, self-service ticketing tool or in person (where applicable).
Your Key Responsibilities
- Working in a team environment, you will analyze, resolve and document problems related to Stantec’s IT infrastructure and core applications.
- Primarily responsible for logging, triaging and resolving incidents and service requests via phone, chat and self-service portal.
- Provide strong customer service when responding to requests.
- Work in a dynamic and challenging service desk environment to provide quality support to our internal clients.
Your Capabilities and Credentials
- Exceptional written and verbal communication skills will be required in addition to well-developed problem solving and troubleshooting skills.
- The successful candidate should possess the ability to work in a fast paced, multitasking environment.
- A strong knowledge of diverse hardware, software and operating systems with an interest in and taking the initiative to keep current with same.
- Working knowledge of active directory and ITIL processes will also be key to your success.
- Preference will be given to candidates that have related experience with Oracle EBS.
- Strong customer service focus.
Education and Experience
- Post-secondary education in Information Technology
- Minimum of one to two years of IT experience or equivalent along with a strong customer service focus.
This description is not a comprehensive listing of activities, duties or responsibilities that may be required of the employee and other duties, responsibilities and activities may be assigned or may be changed at any time with or without notice.
About Stantec
Stantec empowers clients, people, and communities to rise to the world’s greatest challenges at a time when the world faces more unprecedented concerns than ever before.
We are a global leader in sustainable engineering, architecture, and environmental consulting. Our professionals deliver the expertise, technology, and innovation communities need to manage aging infrastructure, demographic and population changes, the energy transition, and more.
Today’s communities transcend geographic borders. At Stantec, community means everyone with an interest in the work that we do—from our project teams and industry colleagues to our clients and the people our work impacts. The diverse perspectives of our partners and interested parties drive us to think beyond what’s previously been done on critical issues like climate change, digital transformation, and future-proofing our cities and infrastructure.
We are designers, engineers, scientists, project managers, and strategic advisors. We innovate at the intersection of community, creativity, and client relationships to advance communities everywhere, so that together we can redefine what’s possible.
Stantec trades on the TSX and the NYSE under the symbol STN.