Job Number: JR103870

Job Title: Quality and Patient Safety Coordinator- MH, Oncology and Palliative Care

Job Category: Professional

Hospital Location: Centenary Site

Job Type: Permanent, Full time

Number of Positions: 1

Hours: Days

Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. SHN is the recipient of the Excellence in Diversity and Inclusion Award, from the Canadian College of Health Leaders, for our work led by the Organizational Development and Diversity Department on our Leading edge Communities of Inclusion, Inclusion Calendar and our innovative Health Equity Certificate programs. We are also proud to be named Canada’s Most Admired Corporate Cultures for 2023! Learn more at shn.ca

Job Description Quality and Safety Coordinator, Mental Health, Oncology and Palliative Care will provide administrative support for the portfolio along with data analysis and coordination of activities for the portfolio's leaders and managers. This role will support the team with best practice compliance processes with the aim of sustaining quality standards and continuous quality improvement. The portfolio’s scope of activities, working styles, and key stakeholders require flexibility, reliability, superior attention to detail, effective time management, and strong organizational skills for success.

Responsibilities

• Identifying and establishing appropriate administrative methods, systems, or formats for storing, sorting, and retrieving information files and documents.
• Prepare agendas and “presentation quality” reports; organize and design meeting packages; prepare meeting minutes; follow up on action items; and distribute materials for all committees/meetings.
• Organizing meeting logistics: E.g., Assisting with scheduling, room booking, catering, and visual equipment across all three sites.
• Designing, drafting, and producing practical and visually appealing communication materials, including but not limited to memos, letters, reports, and presentations with data visuals.
• Proofreading and editing correspondence, invoices, applications, presentations, brochures, publications, or reports and gathering and verifying information and facts. Compiling data/statistics and conducting extensive online research to collect information for preparing presentations.
• Entering data, maintaining databases, and running reports for internal stakeholders.
• Completing and submitting surveys for external sources utilizing compiled data and knowledge.
• Utilizing various programs (e.g. RL Safety, Epic, NQuire, HSPNet, Power BI internal and external to extract data required for various presentations and share specific information with key stakeholders.
• Compiling data related to chart audits for ongoing quality assurance and completing unit quality checks, where appropriate.
• Reporting findings to the managers as needed.
• Liaising with internal and external stakeholders as required
• Maintaining program specific policies, including editing and updating policies and coordinating approvals for policies related to the program areas.
• Maintaining portfolio-specific intranet content.
• Generating Purchase Orders and order entries using the E-Requisition/SAP system.
• Performing other administrative duties as required.

Requirements

• Post-secondary education in office administration or related discipline, such as a bachelor’s degree in data science, statistics, or computer science. An equivalent combination of education, training and experience in a healthcare environment may also be considered.
• Demonstrated ability to successfully multi-task and manage competing priorities in a hectic and results-oriented environment.
• Demonstrated ability to support a diverse workplace inclusively.
• Excellent written and verbal communication skills.
• Advance computer literacy with a strong command of Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams, Power BI, SharePoint, and other software).
• Demonstrates initiative and ability to function independently and as a multidisciplinary team member in a demanding environment.
• Travel across sites may be required to support corporate professional practice activities.

Accommodation And Diversity Statement Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike.

We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values.

We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

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