Catholic Social Services is currently seeking a collaborative and highly organized Team Leader to support the successful development and delivery of two new employment training programs: Ready to Serve (RTS) and Renewing Expertise, Navigating Upward (RENU).

This position is a contract full-time position and will end date: March 31, 2028 with possibility of extension. Job application closing date: May 26, 2026.

The Team Leader plays a central role in coordinating daily program operations, supervising frontline staff, supporting participants with complex needs, and ensuring high quality cohort delivery. This position works closely with the Program Manager to maintain program consistency, quality, and strong participant outcomes across all cohorts.

Program Overview:
Ready to Serve (RTS)

A 16 week employment training program focused on the food and service industries. Core components include:

• Themed workshops tailored to service sector roles
• Four week paid work based learning
• Post work based learning support
• Up to 8 weeks of work maintenance and follow up

Five cohorts (30 participants each) running from August 2026 to March 2028

RENU Program

A 16 week employment readiness program targeting Business Administration, IT, and Human Services. Core components include:

• Group learning and reflection sessions
• Individualized support and one on one coaching
• Work based learning experience
• Optional targeted paid work exposure for participants needing additional support

Eight cohorts (25 participants each) running from August 2026 to March 2029

Job Summary:
Program Coordination & Cohort Delivery

• Coordinate the day to day operations of RTS and RENU program cohorts.
• Ensure smooth delivery of workshops, coaching sessions, and work based learning placements.
• Monitor participant progress, attendance, and engagement, ensuring timely follow ups.
• Support the Program Manager with scheduling, planning, and implementation of program activities.
• Ensure program delivery aligns with funder requirements, timelines, and quality standards.
• Support program evaluation and continuous improvement initiatives.

Staff Supervision & Team Development

• Provide daily supervision, coaching, and operational guidance to Employment Counsellors, Program Instructors, Work Based Learning (WBL) Support Coordinators, and Program Assistants (Operations).
• Support staff in managing participant cases and workplace conflict resolution.
• Coordinate staff schedules, workflows, and communication across program components.
• Assist with onboarding and training of new staff.
• Escalate performance or disciplinary concerns to the Program Manager as needed.

Participant Support & Case Management

• Provide advanced coaching to participants with complex needs or barriers.
• Support staff in developing individualized action plans and employment pathways.
• Troubleshoot issues that arise during work based learning placements.
• Ensure participants receive consistent, trauma informed, and culturally responsive support.

Work Based Learning & Employer Coordination

• Oversee the operational aspects of work based learning placements.
• Support WBL staff in conducting site visits, collecting employer feedback, and resolving workplace issues.
• Coordinate with Job Developers and the Program Manager to ensure placement readiness and alignment.
• Support employer participation in graduation ceremonies, appreciation events, and feedback processes.

Reporting, Documentation & Quality Assurance

• Ensure accurate and timely completion of participant records, attendance, follow ups, and outcome tracking.
• Review documentation from staff for completeness and quality before submission to the Program Manager.
• Support data collection for reporting, evaluation, and quality assurance activities.
• Ensure staff follow agency policies, procedures, and funder requirements.

What This Job Requires:

• Bachelor’s Degree in Social Sciences, Human Services, Adult Education, or a related field.
• Minimum 2 years of experience in employment programs, workforce development, or adult education.
• Experience supervising or coordinating staff in a fast paced environment.
• Experience providing coaching, case management, or group facilitation.
• Equivalent combinations of education and experience may be considered.
• A reliable Vehicle, Valid Driver’s License, Vehicle Registration and Third-Party Liability Insurance (amount of two million)
• Police Information Check including vulnerable sector search, and Intervention Record Check current within six (6) months
• Summary of driving record with no more than six (6) demerit points current within one (1) year.
• Required 2 years of driving experience

Police Information Check including vulnerable sector search, Intervention Record Check and/ or summary of driving record are conditions of employment and the financial responsibility of the candidate.

Skills & Competencies

• Strong leadership, coaching, and team coordination abilities.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and maintain program flow across cohorts.
• Strong problem solving skills, especially in complex participant or workplace situations.
• High level of organization, attention to detail, and documentation accuracy.
• Commitment to equity, diversity, inclusion, and trauma informed practice.

What We Offer:

• The salary for this position is $68,277.6 to $76,859.28 based on qualifications and experience.
• We offer flexibility and supportive working environment.
• Comprehensive benefit options when eligible.
• Work within a highly collaborative, team-oriented organization, where your ideas are heard, and you can see your impact daily.
• Growth Opportunities: apply and grow your skills within a dynamic, innovative and expanding Agency that is taking a leadership role in our industry.

About Catholic Social Services:
You will be joining an established Agency that is guided by faith to care for and bring hope to people in need with humility, compassion and respect.

With 65 years of service delivery experience, Catholic Social Services is one of the largest multi-function social services agencies in Canada, with nearly 2000 staff, and hundreds of volunteers delivering over 100 different programs to people in need throughout Central Alberta and Edmonton.

Our values are at the core of everything we do!

• Humility: We acknowledge with gratitude our human abilities and limitations. We demonstrate humility by doing the best that we can with the resources that we have.
• Compassion: We respond to people in need with love. We demonstrate our compassion by caring for people without judgment and without condition.
• Respect: We demonstrate our respect by being personally present, open and attentive to those we care for and by honouring their dignity and freedom.

We thank all applicants. Only candidates selected for an interview will be contacted.

Catholic Social Services is committed to fostering a diverse and representative workforce. In an effort to enrich our agency and reflect the communities we serve, we welcome applications from qualified individuals of all diverse groups and backgrounds.