Role Title:

Desktop Support Specialist

Reports to:

Manager, Shared Services & Infrastructure

Manager Once Removed

Chief Information Officer

Direct Reports:

N/A

Job Type:

Full-time Permanent

Location

Toronto, Corporate Office

About Hudbay:

Hudbay (TSX, NYSE: HBM) is a copper-focused critical minerals company with three long-life operations and a world-class pipeline of copper growth projects in tier-one mining jurisdictions of Canada, Peru and the United States.

Hudbay’s operating portfolio includes the Constancia mine in Cusco (Peru), the Snow Lake operations in Manitoba (Canada) and the Copper Mountain mine in British Columbia (Canada). Copper is the primary metal produced by the Company, which is complemented by meaningful gold production and by-product zinc, silver and molybdenum. Hudbay’s growth pipeline includes the Copper World project in Arizona (United States), the Mason project in Nevada (United States), the Llaguen project in La Libertad (Peru) and several expansion and exploration opportunities near its existing operations.

Copper is Hudbay’s primary metal, representing approximately 60% of our revenues. Copper is essential for achieving global energy transition and AI technology needs – it is one of the most heavily utilized metals in renewable energy systems and is a key component for power networks, circuit boards and cooling systems in data processing centres. Our leading organic growth pipeline provides significant long-term copper optionality to add to our production profile to meet the robust copper demand.

With over 90 years of continuous operation, Hudbay stays strong by building on traditions and knowledge, remaining current through ongoing learning, adapting to new influences and embracing new opportunities. We know that committing to safety, embracing diversity, sharing skills, rewarding performance and encouraging a healthy work-life balance can help our people and our company make giant strides.

Our Company Mission:

Our mission is to create sustainable value and strong returns by leveraging our core strengths in community relations, focused exploration, mine development and efficient operations.

Our Company Purpose:

We care about our people, our communities and our planet. Hudbay provides the metals the world needs. We work sustainably, transform lives and create better futures for communities.

We transform lives: We invest in our employees, their families and local communities through long-term employment, local procurement and economic development to improve their quality of life and ensure the communities benefit from our presence.

We operate responsibly: From exploration to closure, we operate safely and responsibly, we welcome innovation and we strive to minimize our environmental footprint while following leading operating practices in all facets of mining.

We provide critical metals: We produce copper and other metals needed for everyday products and essential for applications to support the energy transition toward a more sustainable future.

Purpose of Role:

The purpose of this role is to provide effective and timely technical support to end-users concerning hardware and software.

Role Accountabilities:

• Help Desk Operations
  • Provide first level contact and convey resolutions to customer issues
  • Properly escalate unresolved queries to the next level of support
  • Track route and redirect problems to correct resources
• End User Support
  • Walk business users and peers through problem solving process
  • Follow up with users, provide feedback and see problems through to resolution
  • Perform user, mobile, telephone, and computer provisioning activities to deliver desktop services to business users.
  • Utilize excellent customer service skills and exceed end users’ expectations
  • Ensure proper recording, documentation and closure of incidents
  • Recommended procedure modifications or improvements
  • Preserve and grow your knowledge of help desk procedures, products and services
  • Act as the first tier of support function and escalate to higher tiers or third party service providers where applicable and appropriate.
  • Maintain high levels of IT user satisfaction throughout all interactions
• Procurement, Contract, and Administrative Support
  • Perform procurement activities for technology requests and stock items for manager approval
  • Perform contract renewals to ensure that no risks or gaps in services occur.

Experience and Qualifications:

• 2+ years of related experience

• Post-secondary degree/diploma in Computer Science, Telecommunications, Wireless Communication or a relate discipline

• A+ Certification and Microsoft Certified Professional (MCP) designation preferred

• Experience in a related role requiring timeliness, customer service, organization, prioritization, troubleshooting, and working independently to successfully install, configure, maintain, and support Windows desktop operating systems and software

• Experience with ServiceNow ticketing system preferred but not required

Knowledge & Skills:

• ITIL Methodology

• Proficient with the following technologies:

  • Windows 10 & 11,
  • Google Workspace suite
  • Microsoft Office (O365),
  • Local Account Management
  • MFA (Microsoft Authentication), SSO (ADFS)
  • VPNs
  • iOS/ Android

• Installs and removals, Registry, Command line, Service management systems and System Management Tools

• Strong and effective customer relationship management skills and process/practice experience

• Understands the importance and is vigilant with Cybersecurity matters

Personal Attributes:

• Must have exceptional verbal and written communication and interpersonal skills with an emphasis on customer service and ability to work with a diverse group of stakeholders

• Must be able to communicate effectively with other technical team members and senior IT management and escalate problems appropriately

• Ability to quickly grasp and master new concepts and technologies

• Customer-centric approach is a must-have

Travel:

5% to 10% travel

Why Hudbay?

• At Hudbay our values of Dignity & Respect, Caring, Openness and Trustworthiness are embedded into our culture by the way we work and how we interact with one another.

• We pride ourselves in providing our employees with a competitive total rewards that include:

• Annual performance bonuses

• Health benefits for you and your family, with a health spending account

• Company paid insurances for Life, Spousal and Dependent Life, AD&D, Critical Illness, and Short & Long Term Disability cover

• A Defined Contribution pension that includes company contribution and additional matching of your voluntary contributions

• An Employee Share Purchase Plan with contribution matching

• We support our employees in their individualized wellness journeys by providing a yearly Wellness Subsidy of up to CAD $1,000

• Hudbay gives back to the community with its employee charity matching program for eligible charitable donations made by employees

• Regular performance appraisals to acknowledge our employees for their contributions, strengths and work well done

• The opportunity to work out of our Platinum Class A and Platinum BOMA BEST® Certified office building in Toronto’s South Core Business District, conveniently located beside the newly renovated Toronto Union Station

Applications will be accepted until 11:59pm EST on October 3, 2025. Hudbay is committed to providing an inclusive and accessible candidate experience. If you require accommodation during the recruitment and selection process, please let us know. We thank all applicants for their interest. Due to the volume of applications received, we will only contact candidates selected to advance in the recruitment process.