Top Benefits
About the role
Location: Sonova Kitchener
About The Role We are seeking a Technical Services Technologist to support the development and maintenance of Sonova’s hearing products. This role is responsible for creating documentation, maintaining work instructions used globally, assisting with product testing, and building prototypes. You will play an important part in ensuring product quality, compliance, and continuous improvement across our operations.
What You’ll Do
- Assist in testing hearing instruments using Sonova Pro&Go systems.
- Develop and maintain production assembly instructions and service documentation.
- Conduct environmental and accelerated life testing.
- Maintain calibration schedules and ensure compliance with ISO standards.
- Assemble and prepare prototype devices for product development.
- Support customer complaint investigations with product testing and analysis.
- Perform yield improvement studies to help identify and resolve failures.
- Provide ongoing support for new and existing products.
What We’re Looking For
- 5+ years of experience in a similar technical role.
- Experience working in a regulated industry (medical devices preferred).
- Strong background in cross-functional project collaboration.
- Ability to use data for decision-making and performance evaluation.
- Excellent communication, organization, and interpersonal skills.
- Strong leadership qualities with the ability to motivate and influence others.
- Attention to detail, time management, and task organization skills.
- English fluency required.
A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova
Don't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you!
We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact
What we offer:mailto:wholesale.HR@sonova.com
- Exciting and challenging work environment
- Collaborative culture
- Opportunities for continuous self-improvement
- Opportunities for flexible hybrid model work environment
- A company that values diversity and inclusion
- Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributions
- Mentorship program and career development plans
Sonova Canada is now a certified Great Place to Work® May 2024- May 2025.
How we work:
At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.
Sonova is an equal opportunity employer. We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
Top Benefits
About the role
Location: Sonova Kitchener
About The Role We are seeking a Technical Services Technologist to support the development and maintenance of Sonova’s hearing products. This role is responsible for creating documentation, maintaining work instructions used globally, assisting with product testing, and building prototypes. You will play an important part in ensuring product quality, compliance, and continuous improvement across our operations.
What You’ll Do
- Assist in testing hearing instruments using Sonova Pro&Go systems.
- Develop and maintain production assembly instructions and service documentation.
- Conduct environmental and accelerated life testing.
- Maintain calibration schedules and ensure compliance with ISO standards.
- Assemble and prepare prototype devices for product development.
- Support customer complaint investigations with product testing and analysis.
- Perform yield improvement studies to help identify and resolve failures.
- Provide ongoing support for new and existing products.
What We’re Looking For
- 5+ years of experience in a similar technical role.
- Experience working in a regulated industry (medical devices preferred).
- Strong background in cross-functional project collaboration.
- Ability to use data for decision-making and performance evaluation.
- Excellent communication, organization, and interpersonal skills.
- Strong leadership qualities with the ability to motivate and influence others.
- Attention to detail, time management, and task organization skills.
- English fluency required.
A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova
Don't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you!
We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact
What we offer:mailto:wholesale.HR@sonova.com
- Exciting and challenging work environment
- Collaborative culture
- Opportunities for continuous self-improvement
- Opportunities for flexible hybrid model work environment
- A company that values diversity and inclusion
- Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributions
- Mentorship program and career development plans
Sonova Canada is now a certified Great Place to Work® May 2024- May 2025.
How we work:
At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.
Sonova is an equal opportunity employer. We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.