About Bow Valley College

Bow Valley College is Calgary’s college with local impact and global reach, serving more than 15,000 students. We launch our students by preparing them for in-demand jobs through high-quality, future-oriented education. We advance our graduates into careers in healthcare, technology, business, entertainment arts, social services, and more, contributing to our economy and community. We evolve our students through work-integrated learning, upskilling, and reskilling.

Proud to be named one of Canada’s Top 50 research colleges, our applied research focuses on health and educational technology, and social innovation. Home to the Digital Entertainment Nexus, Calgary’s first esports arena, and the Bears varsity team, Bow Valley College is celebrating 60 years of student success. Learn more about the opportunities we create at bowvalleycollege.ca.

Position Summary

The Registrar Services Representative is responsible for providing registration and registrar support services for all new/continuing learners and departments. As the main point of contact for all learners they are responsible for providing excellence in customer service to students and public both in person and over the phone.

With an emphasis on Enrollment Services and Course Registrations, the Registrar Services Representative is responsible for providing exceptional customer service and enrollment management support to both students and staff for the Office of the Registrar, both in person and over the phone, assisting with Payment Processing, and ensuring a smooth process for student applications and document collection.

Qualifications

• Diploma

• One or more years of relevant customer service experience working in a fast-paced, high demand customer service environment.

• Previous call center and or payment processing experience is preferred but not required.

• Superior written/verbal communication skills and ability to work with a diverse student population.

• Previous experience in working with payment processing systems.

• Excellent data entry skills.

• Intermediate Microsoft Office.

• An equivalent combination of directly related education and experience may be considered.

If your education was received internationally we will require you provide an international education assessment through IQAS, WES, or one of the other nationally designated organizations upon hire.

Closing Date: August 30, 2025

Strong preference will be given to existing internal candidates from Bow Valley College.

This opening is a temporary AUPE position, with an anticipated conclusion in the spring of 2026. Please note all successful candidates will be required to provide copies of government issued identification and proof of educational qualifications upon hire and may be required to provide an enhanced police information check.

Diversity and Inclusion Commitment

Bow Valley College is strongly committed to fostering diversity and inclusion within our community. We welcome applications from qualified candidates who would contribute to the further diversification of our employees including, but not limited to, visible minorities, Indigenous peoples, persons with disabilities and persons of any sexual orientation or gender identity.