Lifecycle Management Specialist
Top Benefits
About the role
Who you are
- 2+ years hands-on experience managing the setup of SMS, Push notification, and email campaigns
- Experience with Customer.io or a similar platform
- Experience designing engaging and effective email templates
- Data analysis skills
What the job involves
- This is a high-impact, high-value role within our rapidly growing Lifecycle Management team
- The team is responsible for building an LCM program that will soon serve as a core pillar of member success and retention
- We aim to achieve this by proactively delivering highly personalized and relevant communications to members at key points in their journey
- This role combines strategy, stakeholder engagement, account and relationship management, and project management
- The Super.com Growth team is multidisciplinary, skilled, and genuinely warm and fun
- We strive to achieve company goals in ways that support both business strategy and individual and team growth
- Data drives everything we do, and every decision is rooted in insight
- Our collaborative approach spans data, product, finance, and engineering teams, fostering transparency and open communication across the organization
- Strategize, develop, and execute comprehensive Email, SMS, and Push Marketing campaigns and automations using Customer.io as the primary platform across all Super.com products
- Leverage advanced segmentation to identify opportunities that increase transactional volume and sign-ups
- Create, test, and optimize new templates and audience segments
- Ideate, research, and build end-to-end customer communication flows to enhance the overall customer experience
- Analyze and report on lifecycle campaign performance - including deliverability, open rate, CTR, revenue, and sign-ups - and translate insights into actionable improvements
- Collaborate effectively with cross-functional stakeholders to manage requirements, priorities, and timelines
Benefits
- Competitive base salary
- 2x/year performance reviews
- RRSP and 401k
- Generous equity options
- $1,200 annual learning & development allowance
- Unlimited PTO (really!)
- Recharge days throughout the year
- Parental leave + top-up program
- Annual $200 travel allowance
- Employee-exclusive discounts
- Health, dental, and vision insurance on day one
- $360 annual wellness allowance
- Employee assistance programs
- $500 WFH allowance (one-time)
- Free food Fridays!
About Super
We are the only creative, strategy and media center in Latin America founded by Latinos.
The SuperTM family, led by its founding partners Damián Kepel, Sebas Yumatle, Mariano Mataloni, Rodrigo Diaz Aran, Andy Clar and Alvaro Yermoli is made up of over 380 talented members in 9 countries.
Moreover, the SuperTM Woman division, led by founding partner Andy Clar, consists of interdisciplinary teams made up of 50 independent SuperTM Women in each country.
We are headquartered in Buenos Aires and have offices in Miami, São Paulo, Lima, Mexico City, Santiago, Madrid, Bogotá and Montevideo, where we work with regional muscle and local knowledge. Across all countries we operate in, we are the same company—the same team, with same culture.
At SuperTM, strategy and creativity is our game—and we build on these two pillars for every single thing we do. In order to measure and reach our goals, we dig deep into and work with Big and Small Data.
Our audiovisual production branch, SuperTM Productora Audiovisual, was created to provide our clients with an immediate answer to their needs by combining the audiovisual formats of today with the innovations of tomorrow.
And with SuperTM Media, our own performance-driven online and offline media agency, we make sure our client’s messages reach the right audience.
Lifecycle Management Specialist
Top Benefits
About the role
Who you are
- 2+ years hands-on experience managing the setup of SMS, Push notification, and email campaigns
- Experience with Customer.io or a similar platform
- Experience designing engaging and effective email templates
- Data analysis skills
What the job involves
- This is a high-impact, high-value role within our rapidly growing Lifecycle Management team
- The team is responsible for building an LCM program that will soon serve as a core pillar of member success and retention
- We aim to achieve this by proactively delivering highly personalized and relevant communications to members at key points in their journey
- This role combines strategy, stakeholder engagement, account and relationship management, and project management
- The Super.com Growth team is multidisciplinary, skilled, and genuinely warm and fun
- We strive to achieve company goals in ways that support both business strategy and individual and team growth
- Data drives everything we do, and every decision is rooted in insight
- Our collaborative approach spans data, product, finance, and engineering teams, fostering transparency and open communication across the organization
- Strategize, develop, and execute comprehensive Email, SMS, and Push Marketing campaigns and automations using Customer.io as the primary platform across all Super.com products
- Leverage advanced segmentation to identify opportunities that increase transactional volume and sign-ups
- Create, test, and optimize new templates and audience segments
- Ideate, research, and build end-to-end customer communication flows to enhance the overall customer experience
- Analyze and report on lifecycle campaign performance - including deliverability, open rate, CTR, revenue, and sign-ups - and translate insights into actionable improvements
- Collaborate effectively with cross-functional stakeholders to manage requirements, priorities, and timelines
Benefits
- Competitive base salary
- 2x/year performance reviews
- RRSP and 401k
- Generous equity options
- $1,200 annual learning & development allowance
- Unlimited PTO (really!)
- Recharge days throughout the year
- Parental leave + top-up program
- Annual $200 travel allowance
- Employee-exclusive discounts
- Health, dental, and vision insurance on day one
- $360 annual wellness allowance
- Employee assistance programs
- $500 WFH allowance (one-time)
- Free food Fridays!
About Super
We are the only creative, strategy and media center in Latin America founded by Latinos.
The SuperTM family, led by its founding partners Damián Kepel, Sebas Yumatle, Mariano Mataloni, Rodrigo Diaz Aran, Andy Clar and Alvaro Yermoli is made up of over 380 talented members in 9 countries.
Moreover, the SuperTM Woman division, led by founding partner Andy Clar, consists of interdisciplinary teams made up of 50 independent SuperTM Women in each country.
We are headquartered in Buenos Aires and have offices in Miami, São Paulo, Lima, Mexico City, Santiago, Madrid, Bogotá and Montevideo, where we work with regional muscle and local knowledge. Across all countries we operate in, we are the same company—the same team, with same culture.
At SuperTM, strategy and creativity is our game—and we build on these two pillars for every single thing we do. In order to measure and reach our goals, we dig deep into and work with Big and Small Data.
Our audiovisual production branch, SuperTM Productora Audiovisual, was created to provide our clients with an immediate answer to their needs by combining the audiovisual formats of today with the innovations of tomorrow.
And with SuperTM Media, our own performance-driven online and offline media agency, we make sure our client’s messages reach the right audience.