About Achievers

Achievers offers more than just a thank you program. Our employee recognition and rewards software inspires employees to recognize everyone, every day, everywhere. With nearly 4 million global users, we empower employees across 170+ countries. Visit us at achievers.com to learn more and check out our platform in action. Join our team of A-players who bring passion to our purpose and believe that meaningful change creates extraordinary outcomes — together, we’ll inspire recognition everywhere and achieve results that matter.

Our commitment to you:

At Achievers, we hire you for you because we value the unique perspective and individuality that each person brings to our team. We are committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated. Together, we achieve more by combining our unique strengths, fostering collaboration, and inspiring each other to reach new heights.

The opportunity:

We’re seeking a Senior Program Specialist who deeply understands our customers, product, and Marketplace ecosystem. In this role, you’ll lead strategic programs that drive engagement and revenue, while collaborating cross-functionally to consult with stakeholders and clients. You’ll deliver high-impact results in a fast-paced, global environment under tight deadlines. Success in this global, fast-paced environment requires strong communication, organization, and an agile, proactive mindset.

What you'll do:

• Lead development and optimization of customer programs (e.g., Swag, Commemorative, In-House Rewards).
• Create and present customer-facing materials, adapting to evolving needs and feedback.
• Curate branded Swag offerings by partnering with customers and vendors to ensure quality and timely delivery.
• Manage vendor relationships and expectations on quotes, timelines and samples to support program execution.
• Monitor program performance using metrics and feed back to accelerate revenue and margin growth.
• Support customer facing internal teams with customer inquiries and implementations ensuring alignment with timelines and priorities.
• Identify new opportunities and build business cases to support program growth.
• Continuously review and refine processes and documentation to support scalable growth and operational efficiency
• Collaborate cross-functionally with Product, Marketing, Customer Success, Care, and Finance to enable program success.
• Multitask effectively across concurrent projects, balancing competing priorities and deadlines.
• Thrive in ambiguous environments, proactively driving clarity and solutions to meet changing business and customer needs.

Qualifications

• Post-secondary education with 5+ years experience in Program Management, eCommerce or customer facing roles.
• Project management experience with strong organizational and multitasking skills with the ability to manage complexity.
• Comfortable working in ambiguous environments and driving clarity.
• A thoughtful approach to change management, balancing speed with communication, clarity, and long-term adoption.
• Excellent relationship building, interpersonal and communication (verbal and written) skills.
• Ecommerce business knowledge (Problem identification including business impact,business processes and procedures, and cost/benefit analysis).
• Knowledgeable in various platforms such as Microsoft 365, Salesforce, Jira and other collaboration tools
• Understanding and interestin design and design tools
• Independent self-starter with a sense of urgency with a proven track of high performance and ability.
• Agile mindset with a focus on continuous improvement and innovation.

Why you’ll love working at Achievers:

✨ We are passionate about disruptive technology that’s rooted in science, research and data.

✨ We understand the value of employee success in the workplace and have been recognized in numerous publications for our contributions to HR, for technical excellence, and for our outstanding workplace culture!

✨ We foster an environment of connection, security, and community. You’ll feel at home, without reservation.

✨ We believe in moving quickly, failing fast, and adapting to change.

✨ We enjoy coming to work every day because we believe in our product and love our culture.

✨ We’re committed to achieving excellence in everything we do.

Our work environment:

Achievers is a hybrid-first company located at 99 Atlantic Ave in Liberty Village, Toronto. Our hybrid work experience is designed to cultivate an engaging employee experience, where pioneering research intersects with cutting-edge technology. We strongly believe that collocating teams increases the chance to innovate together, foster passive learning, create spontaneous connections, and promote better communication.

Achievers does not offer employment to prospects without first ensuring that qualified candidates speak directly with the hiring manager and a member of our HR team. All qualification will be done face-to-face, whether that is in person or over Zoom. Achievers does not send out offers of employment without meeting candidates and does not offer employment via text. If you are requested for any personal information via text and/or without having met a member of our hiring team in person, please disregard.

Our employees are a diverse and inclusive team of passionate, hardworking individuals. Achievers is an equal opportunity employer, committed to creating an environment where our employees can do the best work of their lives. We encourage all qualified candidates from all backgrounds and experiences to apply to join our A-Player family.

Achievers is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs.

Achievers does not use AI to make hiring decisions. When you apply to work with us, a real person reads your application—every time. We believe in thoughtful, human-centred hiring, and we think your experience, personality, and potential can’t be judged by an algorithm. That’s why we keep it personal and take the time to get to know each qualified candidate.