Top Benefits
About the role
Company Description
Office Coordinator- Shop at Home
Linen Chest- Office Coordinator | Shop at Home Department
- Full-time hours
- Health Benefits
Do you have experience in a fast-paced environment & have a passion for organization & coordination of tasks?
Do you have an interest in design and enjoy seeing the transformation of spaces?
Do you want to work with a dynamic team and be a key player in the custom window treatments department?
We are looking for someone like you to join our team!
The Office Coordinator will report directly to the Customer Service Supervisor for the Shop at Home Department and carry out important daily tasks to ensure the positivity of the customer experience.
Job Description
The office coordinator supports the department by carrying out the administrative tasks that push the orders through from the point a sale is made to the final installation or service. They work directly with the Design team and Installation team to ensure deadlines are met and all appropriate information is supplied for an order to go into production. They also will work directly with the supplier Hunter Douglas to follow up on all orders in process and ensure orders are delivered in a timely manner but also to report any warranty cases & see to their resolution. It is expected the coordinator will collaborate with other Office members in Ontario and Laval and the Supervisor on a daily basis to ensure equal divide of workload to ensure efficiency. Customer service is a top priority and the office coordinator is also there to receive calls from clients and deliver their messages in a positive and friendly manner. This office is uniquely located inside one of our beautiful Linen Chest store locations which gives the office coordinator the chance to interact with our customers in our Gallery space.
Responsibilities:
-
Process orders for custom blinds and curtains; be able to balance finances from a contract to the MSRP pricing
-
Be accurate in the data entry process of orders
-
Follow up with decorators and suppliers on a daily basis;
-
Receive orders from the loading dock area from couriers and be able to shelf the merchandise in our warehouse safely (may have to lift up to 30-50lbs)
-
Receive calls and emails from customers and respond in a timely manner & exude a positive customer focused energy
-
Collaborate with the rest of the team and be able to ask for assistance when needed
-
Respect deadlines and have good time management skills
-
Other administrative tasks as required or requested by Supervisor
-
Interact with customers in person as they view our Blinds gallery space- engage in conversation about our department and offer them our in home services by an experienced Decorator
Qualifications
- 1 year minimum in fast paced office environment or reception
- Experience with Microsoft Office Suite- Office 365/Microsoft Teams preferred (Excel, Word)
- Experience with Adobe Acrobat an asset
- Experience with workflow systems an asset (Monday.com)
- Bilingualism an asset but not required (French and English), both written and oral;
- Good attention to detail and thoroughness; accuracy when processing data entry tasks
- Be focused on personalized customer service;
- Have a good sense of priorities.
Additional Information
- Competitive hourly wage
- Flexible schedule (Monday to Friday);
- Family business that prioritizes the well-being of its employees;
- Positive and stimulating environment;
- Opportunities for growth within the company;
- Group insurance program (medical and dental)
- On-site parking
- Discounts on all Linen Chest products.
Come and join the Linen Chest family!
About Linen Chest
Our Culture
Our shared passion and dynamic collaboration provide our employees with the greatest work environment that will allow them to grow and reach their full potential.
An environment where we ensure our people reach their full potential are passionate and well trained, while being offered support every step of their journey.
Linen Chest is there to support our employees with rewarding pay, perks, training, and advancement opportunities during each step of their career journey. Our aim is to foster an environment that is FUN, ENTERTAINING and FULFILING. By empowering our employees and sales associates, our aim is to create a happy and “homelike” atmosphere that each our customers can enjoy.
After all, ‘Home is who we are.”
Our Mission
Our Mission is to Delight our Customers and Create Great Experiences, Raving Fans, and Ambassadors of the Linen Chest Brand.
Our objective is to bring inspiration, pride and happiness into the Home and to be the most recognized and innovative leader in our industry in terms of value, style, selection and customer experience.
Our employees are the key to our success, we are a proudly Canadian company that incorporates diversity, unique sets of skills, and a common passion for DÉCOR , KITCHEN and HOME. Caring for our employees, our customers and the communities that they live in is the core of who we are as a company.
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Top Benefits
About the role
Company Description
Office Coordinator- Shop at Home
Linen Chest- Office Coordinator | Shop at Home Department
- Full-time hours
- Health Benefits
Do you have experience in a fast-paced environment & have a passion for organization & coordination of tasks?
Do you have an interest in design and enjoy seeing the transformation of spaces?
Do you want to work with a dynamic team and be a key player in the custom window treatments department?
We are looking for someone like you to join our team!
The Office Coordinator will report directly to the Customer Service Supervisor for the Shop at Home Department and carry out important daily tasks to ensure the positivity of the customer experience.
Job Description
The office coordinator supports the department by carrying out the administrative tasks that push the orders through from the point a sale is made to the final installation or service. They work directly with the Design team and Installation team to ensure deadlines are met and all appropriate information is supplied for an order to go into production. They also will work directly with the supplier Hunter Douglas to follow up on all orders in process and ensure orders are delivered in a timely manner but also to report any warranty cases & see to their resolution. It is expected the coordinator will collaborate with other Office members in Ontario and Laval and the Supervisor on a daily basis to ensure equal divide of workload to ensure efficiency. Customer service is a top priority and the office coordinator is also there to receive calls from clients and deliver their messages in a positive and friendly manner. This office is uniquely located inside one of our beautiful Linen Chest store locations which gives the office coordinator the chance to interact with our customers in our Gallery space.
Responsibilities:
-
Process orders for custom blinds and curtains; be able to balance finances from a contract to the MSRP pricing
-
Be accurate in the data entry process of orders
-
Follow up with decorators and suppliers on a daily basis;
-
Receive orders from the loading dock area from couriers and be able to shelf the merchandise in our warehouse safely (may have to lift up to 30-50lbs)
-
Receive calls and emails from customers and respond in a timely manner & exude a positive customer focused energy
-
Collaborate with the rest of the team and be able to ask for assistance when needed
-
Respect deadlines and have good time management skills
-
Other administrative tasks as required or requested by Supervisor
-
Interact with customers in person as they view our Blinds gallery space- engage in conversation about our department and offer them our in home services by an experienced Decorator
Qualifications
- 1 year minimum in fast paced office environment or reception
- Experience with Microsoft Office Suite- Office 365/Microsoft Teams preferred (Excel, Word)
- Experience with Adobe Acrobat an asset
- Experience with workflow systems an asset (Monday.com)
- Bilingualism an asset but not required (French and English), both written and oral;
- Good attention to detail and thoroughness; accuracy when processing data entry tasks
- Be focused on personalized customer service;
- Have a good sense of priorities.
Additional Information
- Competitive hourly wage
- Flexible schedule (Monday to Friday);
- Family business that prioritizes the well-being of its employees;
- Positive and stimulating environment;
- Opportunities for growth within the company;
- Group insurance program (medical and dental)
- On-site parking
- Discounts on all Linen Chest products.
Come and join the Linen Chest family!
About Linen Chest
Our Culture
Our shared passion and dynamic collaboration provide our employees with the greatest work environment that will allow them to grow and reach their full potential.
An environment where we ensure our people reach their full potential are passionate and well trained, while being offered support every step of their journey.
Linen Chest is there to support our employees with rewarding pay, perks, training, and advancement opportunities during each step of their career journey. Our aim is to foster an environment that is FUN, ENTERTAINING and FULFILING. By empowering our employees and sales associates, our aim is to create a happy and “homelike” atmosphere that each our customers can enjoy.
After all, ‘Home is who we are.”
Our Mission
Our Mission is to Delight our Customers and Create Great Experiences, Raving Fans, and Ambassadors of the Linen Chest Brand.
Our objective is to bring inspiration, pride and happiness into the Home and to be the most recognized and innovative leader in our industry in terms of value, style, selection and customer experience.
Our employees are the key to our success, we are a proudly Canadian company that incorporates diversity, unique sets of skills, and a common passion for DÉCOR , KITCHEN and HOME. Caring for our employees, our customers and the communities that they live in is the core of who we are as a company.