Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

• We love books and all things beautiful
• We are Canada’s Cultural Department Store
• Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

• We exist to add joy to our customers’ lives each and every time they interact with us and our products

• Our job is to create joyful moments for our customers

• We treat each other the way we’d treat a valued friend

• We inspire each other to do our best work

• We seek to ignite creativity and innovation every day

• We give back to the communities in which we operate

Job Description

MISSION

The Analyst, Supply Chain ensures product availability, timely communication and supply chain flow performance in order to meet the needs of the business. This role also supports the larger supply chain group through inventory storage and processing capacity.

KEY PERFORMANCE METRICS

• Product flow visibility and optimization
• On-time delivery of inbound goods
• Supply chain issue resolution – Including inbound logistics and DC support
• Carrier and Forwarder operations alignment

KEY ACCOUNTABILITIES

Functional

• Partner with merchants, planning, transportation, distribution and sourcing teams to co-ordinate flow of goods through the network
• Track purchase order movement through supply chain pipelines
• Analyze available data to provide network insights related to product flow and supply chain performance
• Consistently review and manage product availability; addressing any gaps that may impact inventory commitments
• Understand and effectively communicate all aspects of supply chain programs
• Develop and maintain effective communication to internal stakeholders and transportation partners
• Collaborate with internal partners to analyze data, identify trends, communicate findings and drive change
• Support distribution centre strategies and inbound optimization
• Maintain existing reports and publish according to agreed timelines
• Act as an advocate for the customer by placing them at the forefront of all decision-making and design processes
• Proactively identify and anticipate customer expectations and needs
• Challenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them

People

• Collaborate with team to drive flexible and iterative solutions, quickly and easily
• Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
• Help others see the impacts of their efforts and proactively engage other functions to get input
• Encourage others to freely share their point of view and be open to feedback

Cultural

• Model Indigo’s beliefs and convey a positive image in everything you do
• Celebrate diversity of thought and have an open mindset
• Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
• Embrace, champion and influence change through your team and/or the organization

SCOPE

Reports to: Inbound Logistics Manager

Manager once Removed (MOR): Director, Global Logistics

KEY RELATIONSHIPS

Internal:

• Merchant Teams
• Planning & Inventory Management
• DC Receiving
• Finance

External:

• Merchandise Vendors

• Freight Forwarders and Carriers

• Customs Brokers

Qualifications

Work Experience / Education / Certifications

• Bachelor’s degree or college diploma in a similar or related field, preferably business, supply chain or logistics
• 1-3 years’ relevant experience in a similar role within supply chain, retail organization or CPG
• Previous experience with SAP and WMS is considered an asset

Competencies / Skills / Attributes

• Proficient in Microsoft Office suite of programs, specifically Excel and Access

• Excellent written and verbal communication skills

• Detail oriented with strong organizational and time management skills

• Ability to work with complex data systems and perform detailed analysis

Additional Information

At Indigo, all applications submitted are reviewed in detail by our HR team. In certain aspects of the hiring process artificial intelligence (AI) tools may be used, specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Color), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

This posting is for a current opportunity within Indigo.