Company: CGL
Department: Facilities Operations
Employment Type: Regular Full-Time
Work Model: Hybrid
Language: English is required, French is an asset.
Additional Information: This role is/are currently vacant

###The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our national Real Estate and Workplace Services team aspires to provide support and expertise to our business partners to enable their success. We think innovatively and work collaboratively to deliver flexible and sustainable solutions and are committed to adding value beyond expectation.

As Manager, Facilities Business Solutions, you will provide centralized leadership across Facilities Operations, overseeing enterprise facilities programs, business solutions, reporting, system infrastructure, and building certifications. You will translate complex operational and financial data into clear, actionable insights that support informed decision‑making across Real Estate and Workplace Services. This role plays a key part in enabling enterprise reporting, process improvement, system optimization, and certification compliance across corporate locations.

This is a working leader role, combining strong analytical capability, strategic thinking, and hands‑on execution. You will establish program governance, deliver high‑quality outputs, and lead a team that supports Facilities Operations through reporting, continuous improvement, and certification initiatives. The role requires close collaboration with internal and external stakeholders, sound risk‑based judgment, and discretion—particularly in support of Critical Incident (Security) response. Success depends on the ability to define standards, audit processes, and lead initiatives in a fast‑paced, cross‑functional environment.

###How you will create impact:

• Lead and engage team to deliver strategic objectives through the evolvement of effective coaching and mentoring, identifying, and developing emerging talent, and fostering an innovative, collaborative, and agile culture.

• Participate in the development of the Enterprise Facilities Operations budget process. Accountable for preparing, administering and managing all business solutions, programs and building certification activities under the Facilities Operations budgets for applicable locations.

• Manage the development and implementation of building certification programs, requirements, processes, and reporting, i.e. WELL, LEED, Net Zero, BOMA Best, Rick Hansen Accessibility)

• Provide solution design and feasibility assessment regarding testing for production implementation of enterprise application/infrastructure technical platforms.

• Develop, implement, execute, and support departmental and enterprise systems and programs.

• Proactively reviewing functions and workflows to identify solutions and opportunities to improve systems and business processes.

• Coaching and developing your team, recruiting and selecting talent, managing and rewarding performance, and fostering an agile culture to deliver on strategic objectives.

###How you will succeed:

• You build trusting relationships and provide feedback to enable the successful development of your team and colleagues.

• You foster innovation and continuous improvement with a focus on client experience.

• You facilitate the adoption of change and create a high-performance culture through alignment of your team’s work with organizational goals.

• You successfully convey messages and demonstrate openness to exploring alternative points of view.

• You use critical thinking to guide decision making and apply a strategic mindset to adjust business plans based on shifting priorities.

• You value and encourage others to have cooperative and collaborative dialogue because diverse perspectives offer more creative and productive solutions.

###To join our team:

• You have completed post-secondary in Business Administration, Computer Science, or relevant degree.

• You have 8-10 years related experience in Leadership, Business Solutions, Development of programs, Security system platforms, Facilities Management & Operations, and Critical Incident Response or an equivalent combination of education and experience.

• Completion of Leadership in Energy and Environmental Design (LEED), WELL Accredited Professional (WELL AP), Lean, Business Analytics, and Physical Security Professional (PSP) certification is an asset.

• You have demonstrated technical proficiency in Microsoft 365 and Power Platform.

###What you need to know:

• You will travel occasionally.

• You are required to have your own vehicle, valid driver’s license and insurance.

• Detail oriented work that requires frequent mental concentration for extended periods of time.

• This role involves direct contact with clients and/or service providers in their environment.

• As a leader, strict confidentiality is required with respect to sensitive matters and employees’ personal information.

• You will be subject to a background check as a condition of employment, in the event you are the successful candidate.

###What’s in it for you?

• Training and development opportunities to grow your career.

• Flexible work options and paid time off to support your personal and family needs.

• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.

• Paid volunteer days to give back to your community.

• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Salary information

Expected salary/hourly range $91,058 - $141,000+

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.