About the Role Nuvollo is hiring a Sr. Implementation Specialist to design, deploy, and support complex infrastructure, cloud, and security solutions across client environments. This is a Tier 3 escalation role that combines hands-on implementation, migration leadership, and mentorship — ideal for someone who thrives in a fast-paced MSP environment and wants real ownership of client outcomes. You'll work across Microsoft 365, Azure, Windows Server, virtualization, networking, storage, backup, and security — partnering with project and service teams to deliver secure, resilient solutions for clients across the Toronto and NJ/NY metro areas.

What You'll Do Provide Tier 3 support for complex issues escalated by L1/L2 teams. Design, deploy, and administer Microsoft 365, Azure, and hybrid cloud solutions (tenant config, licensing, identity, authentication, access controls). Install, configure, and troubleshoot servers, storage, virtualization platforms, backup, and M365 environments. Administer Windows Server, Active Directory, Group Policy, DNS, DFS, Remote Desktop Services, and core infrastructure services. Provision and support SAN/NAS storage, backups, replication, DR, and business continuity solutions. Implement security and compliance tooling including Microsoft Defender and Microsoft Purview. Lead root cause analysis and long-term corrective actions for recurring incidents. Deliver remote and onsite implementation support across client environments. Use PowerShell to automate administration, monitoring, and operational tasks. Mentor junior engineers and contribute to internal training and documentation. Participate in a rotating on-call schedule for critical incidents and after-hours events.

What You Bring 5+ years in a Managed Services Provider (MSP) environment. 5+ years hands-on with Windows Server, Active Directory, Group Policy, DFS, DNS. 5+ years with virtualization platforms — VMware, Hyper-V, Azure VMs. 5+ years implementing and migrating Microsoft 365 (Exchange, SharePoint, Teams, OneDrive, Intune, Endpoint Management). Experience with tenant-to-tenant migrations (BitTitan, Datto, native M365 tools). Strong knowledge of M365 Defender, Purview, and related security/compliance tech. PowerShell scripting experience; familiarity with RMM tools like ConnectWise. Excellent troubleshooting, communication, and customer-service skills. Intermediate Microsoft 365 / Azure certification required.

Nice to Have Advanced M365 / Azure certifications Linux, SAP, or SQL administration experience Security+ certification Experience with Cisco DUO, SonicWall, FortiNet Bilingual French / English

Why Join Nuvollo? Join a growing North American MSP where your work directly impacts client success. You'll be part of a collaborative, high-trust technical team with exposure to enterprise-grade Microsoft and security technologies, opportunities to mentor, and a clear path for advanced certification and career growth.