Company Overview

At Synamedia, we’re a global team of 1,700+ trailblazers across 20 countries, revolutionizing how the world is entertained and informed. With a legacy of protecting our long-time customers, we’re laser-focused on driving growth and leading the charge as the industry shifts from Pay-TV to IP and streaming. We are the pioneers in next-gen media cloud services who power the viewing experiences of billions of people on Earth with our best-in-class live streaming, distribution, ad tech, cloud platforms, and more.

Our solutions, built over three decades and trusted by 1,000+ customers, fuel giants like Disney, NBA, The Olympics, Astro, Comcast, Tata Play, and many more.

Ready to grow with us and shape the future of media and entertainment solutions? Let’s do it together!

About The Role

As an Operations Manager / Senior Consultant , you will play a key role in our APAC Business Operations team, collaborating seamlessly across time zones with colleagues in the US, Singapore, India, Japan, China, and Australia . This dynamic role sits at the intersection of Finance, Sales Operations, and international Trade , requiring close coordination with both regional and global teams to drive business growth across the Asia-Pacific region.

In this strategic position, you will directly influence the company’s financial performance and operational efficiency in one of the world’s most dynamic markets. Your expertise will be crucial in Optimizing Sales Operations, and billing processes, enhancing the customer experience, and supporting APAC expansion initiatives . With exposure to diverse markets, you will help shape both financial and sales operations as we strengthen our regional presence.

This role offers the opportunity to develop innovative solutions for complex international trade challenges while ensuring compliance across multiple jurisdictions. It blends strategic leadership with hands-on execution , making it ideal for a professional looking to expand their expertise in Sales Operations and International Finance while delivering measurable business impact.

Think About

• What team is this role a part of – how many people; where are they; how to they work
• Why is this team an exciting place to be?
• What is the impact this role will have on the company and/or industry?

Responsibilities

Regional Operations Management

• Oversees Business and financial operations across APAC markets
• Leverages cross-cultural business acumen to enhance regional operations

Financial Risk & Credit Management

• Conducts credit assessments and evaluates client creditworthiness
• Manages financial exposure and implements risk mitigation strategies

International Trade & Documentation

• Oversees Letter of Credit (LC) management and commercial invoicing
• Handles customs procedures and banking documentation

Compliance & Regulatory Management

• Managing customs compliance and regulatory requirements across multiple APAC jurisdictions
• Implementing and ensuring adherence to country-specific regulations, including India's manufacturing initiatives (Make in India) and Chinese broadcasting policies (SARFT)
• Overseeing regional compliance frameworks while maintaining business objectives.

Logistics & Shipment Coordination

• Coordinates with global warehouses and manufacturing units

Revenue Operations

• Oversees multi-currency reconciliations and payment term agreements
• Administers partner commission structures and calculations

Business Development Support

• Organizes trade show logistics and partner engagement activities
• Maintains customer database and oversees marketing initiatives

System & Process Optimization

• Evaluates legacy systems to identify upgrade opportunities
• Develops and implements process improvement strategies

Strategic Account Management

• Must demonstrate extensive experience managing strategic relationships with key APAC customers in the Direct-to-Home (DTH), Cable, and Broadcasting sectors, with proven ability to lead high-level negotiations and resolve complex trade matters

Skills Required

Technical Expertise:

• Proficient in CRM and Power BI
• Strong knowledge of accounting systems and credit management tools
• Advanced data analysis and reporting capabilities

Documentation & Compliance

• Expert in international trade documentation and LC processing
• Understanding of BIS/DGFT regulations and import permits (India/Philippines).
• Knowledge of Double Tax Treaty.
• Need to have knowledge of "Make in India" & SARFT Initiative for China

Regional Business Acumen

• Deep understanding of APAC markets and tax systems
• Experience with cross-border business practices in India, China, Korea, Japan, and ANZ
• Strong knowledge of customs and international logistics.

Core Competencies

• Financial operations and credit assessment
• Payment terms negotiation and account reconciliation
• Dispute resolution and stakeholder management
• Project and logistics management
• Required to possess in-depth understanding of Media & Entertainment industry solutions and market dynamics to effectively drive sales growth and maintain executive-level client partnerships across the APAC region.

Required Qualifications

• Bachelor's degree in Finance/Accounting/International Business or equivalent
• 10 years of experience in Business Operations, Finance, or Logistics
• Proven track record in APAC region
• Fluent in English

Growth Opportunities

When welcoming new talent into the team, we are always looking for opportunities to bring in new ideas, those who ask challenging questions and have the curiosity to learn. These qualities are important to us as we nurture a culture of innovation, seize more opportunities to partner with our customers and make a difference as we transform the future of video. To further support your growth and that of our talent pool, Synamedia offers an exhaustive library of skill enhancement resources from AWS, Cornerstone and other partners to help you upskill while on the job. Be it data analytics that piques your brain or content creation, there’s something for every kind of mind.

A Culture of Belonging

Synamedia is committed to promoting a diverse, inclusive and equal opportunity community - a place where we can all be ourselves and succeed. Our values connect us, and we love to win together. We work with a bias to action, we innovate and encourage curiosity to grow and evolve, as a team.

In our aim to foster a people-friendly environment, we offer a range of family friendly, inclusive employment policies, flexible working arrangements, engagement activities and services to support all our colleagues across our 20 office locations. Synamedia regularly organises community events that promote cohesion and diversity among colleagues. We are proud of our mental health wellbeing initiatives, our Pride month awareness campaign, our cancer awareness programme and much more.

More information

If this role sparks your interest, have any questions, or require any accommodations to be made to help you through your application, please reach out to our recruitment team, who would be happy to help.

Salary And Benefits

This role offers a base salary of 90,000 CAD per annum with an additional 15% annual discretionary bonus. Synamedia also offers private healthcare, vision, dental and life & disability insurances.