Phi Medical Aesthetics in partnership with Victoria Park offers the finest Medispa services at our 27 locations across Canada. We are led by specialists, plastic surgeons, dermatologists and expert nurses, and strive to provide the latest technology, treatments, and products. We offer unparalleled customer service in a serene, state-of-the-art, and safe environment. We are proud to have been named, for the third year in a row, the best Medispa in Canada, and to have won the Consumers' Choice Award from the Canadian Spa & Wellness Awards. We were also finalists for Canada's Best Managed Companies.

A Day in the Life as a Front Desk Coordinator

We are looking for a Full-time Front Desk Coordinator to join our Phi team! You'll be the first friendly face and voice our client’s experience. Your days are fast paced, varied, and never boring. You’ll juggle client interactions, scheduling, administrative details, all while coordinating with the team and maintaining a smooth, professional clinic environment.

Your goal?

To deliver an exceptional client experience from the moment someone contacts us, while supporting our medical and operations teams behind the scenes.

You’ll be:

• Welcoming clients in person and on the phone with warmth, professionalism, and confidence

• Guiding clients through questions about our medical aesthetic treatments

• Booking appointments and ensuring schedules are optimized for physicians and technicians

• Managing patient check-ins, checkouts, and re-bookings seamlessly

• Providing administrative support to physicians and the Operations Manager

• Jumping into special projects and supporting clinic operations as needed

• Making sure no detail slips through the cracks

What We’re Looking For

You’re someone who:

• Naturally connects with people and enjoys building relationships

• Has a positive, proactive, “I’ve got this” attitude

• Thrives in a busy environment where no two days look the same

• Takes pride in being organized, detail-oriented, and dependable

• Loves delivering exceptional service and following through

• Can work independently while being a strong team player

Experience in a clinic or healthcare setting is an asset, but attitude, professionalism, and client focus matter most!

Required Skills & Experience

• 1–2 years of experience in an administrative, coordination, or client-facing role (clinic or healthcare experience is an asset, not a must)

• Strong communication skills both verbal and written

• Comfort with sales conversations and guiding clients toward the right services

• Excellent organizational skills and sound judgment

• Strong computer literacy and administrative confidence

• Ability to follow processes accurately with limited supervision

• Flexibility to support clinic scheduling needs

• Background or interest in aesthetics and wellness is a strong asset

Why join our team?

• When you join us, you aren’t just taking a seat at a single clinic; you are plugging into a high-performance network of 27 premier locations. We combine the intimate, high-touch feel of a boutique aesthetic practice with the unmatched resources and stability of a forward-thinking organization.

• You will gain immediate access to a network of professionals across all our locations. Whether it’s sharing best practices or collaborative problem-solving, you are part of an organization designed to help you succeed.

• Work shoulder-to-shoulder with our world-class team of injectors, including direct collaboration with Phi’s Clinical Director and Master Injector, Lisa Iverson. We believe that the highest level of patient care starts with a supported, inspired team.

• You’ll be at the forefront of the latest clinical advancements and technology, ensuring we remain at the gold standard in service excellence. The learning never stops!

Benefits: Discounts on services and products, Health & Dental benefits after 3 months of full-time employment, and opportunities to participate in training and development. For more information on Phi Medical Aesthetics please visit our website at www.beautyphi.com

We appreciate your interest in the position. As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees. Only eligible candidates will be contacted for an interview.