About the role
Brandt is currently seeking a Parts Person located in Regina. This position will support our Agriculture, Construction & Forestry and our Transportation division.
This position is responsible for placing new customer parts orders, following up on existing orders, confirming the availability of inventory and responding to pricing inquiries to support our network of branch locations that span from coast to coast. Brandt has a rigorous and comprehensive training program to provide support on products, terminology, and techniques necessary to succeed in this position. The ideal candidate will have experience in outbound calling, using multiple web applications and programs and be able to quickly navigate through various systems while responding to incoming customer inquiries. Fluency in both French and English is considered an asset, but not necessary. Various shifts are available to support our 24/7 Customer Service Centre.
Duties & Responsibilities
- Initiate outbound sales calls to customers
- Respond to parts pricing inquiries from customers through both phone, email and text channels
- Accurately fulfill parts order requests from clients
- Provide availability of inventory and shipping times to customers
- Providing parts support and assistance for other Brandt field staff members
- Working with multiple vendors to provide the customers with various options to ensure their parts requests are satisfied
- Various other duties as assigned
#LI-onsite
Required Skills
-
Previous industry experience is considered an asset but not necessary
-
Experienced multitasker able to navigate multiple systems at the same time
-
Recent graduates are welcomed and encouraged to apply
-
Demonstrated ability to deliver the highest level of customer satisfaction
-
Well versed in all Microsoft applications
-
Ability to work as part of a team in a fast-paced environment
-
Active listener able to understand customers through two-way engagement in order to respond to parts related requests and where needed provide recommendations and solutions
-
Ability to adapt to multiple parts and inventory programs
-
Detail oriented in order to maintain the highest level of accuracy to ensure customer parts requests are handled quickly and accurately the first time
-
Fluency in French is considered an asset
Required Experience
- Previous experience in the agricultural industry would be considered an asset
- Previous experience in outbound sales is an asset
About Brandt Group of Companies
The Brandt Group of Companies — headquartered in Regina, Saskatchewan, Canada – is a privately owned manufacturing and distribution company that serves a growing international audience in industries such as agriculture, construction, forestry, rail, mining, steel, transportation, material handling, and energy. The company has 6000+ employees and more than 180 locations in Canada, USA, Australia, and New Zealand. Brandt is one of Canada’s largest privately owned companies and is among an elite group of Platinum Club members of Canada’s Best Managed Companies.
Le Groupe d'entreprises Brandt, dont le siège social est situé à Regina, Saskatchewan, Canada, est une entreprise privée de fabrication et de distribution qui dessert un public international croissant dans des secteurs tels que l'agriculture, la construction, la foresterie, le rail, les mines, l'acier, le transport, la manutention et l'énergie. L’entreprise compte plus de 6000 employés et plus de 180 sites au Canada, aux États-Unis, en Australie et en Nouvelle-Zélande. Brandt est l'une des plus grandes entreprises privées du Canada et fait partie du groupe d'élite des membres du Club Platine des sociétés les mieux gérées du Canada.
About the role
Brandt is currently seeking a Parts Person located in Regina. This position will support our Agriculture, Construction & Forestry and our Transportation division.
This position is responsible for placing new customer parts orders, following up on existing orders, confirming the availability of inventory and responding to pricing inquiries to support our network of branch locations that span from coast to coast. Brandt has a rigorous and comprehensive training program to provide support on products, terminology, and techniques necessary to succeed in this position. The ideal candidate will have experience in outbound calling, using multiple web applications and programs and be able to quickly navigate through various systems while responding to incoming customer inquiries. Fluency in both French and English is considered an asset, but not necessary. Various shifts are available to support our 24/7 Customer Service Centre.
Duties & Responsibilities
- Initiate outbound sales calls to customers
- Respond to parts pricing inquiries from customers through both phone, email and text channels
- Accurately fulfill parts order requests from clients
- Provide availability of inventory and shipping times to customers
- Providing parts support and assistance for other Brandt field staff members
- Working with multiple vendors to provide the customers with various options to ensure their parts requests are satisfied
- Various other duties as assigned
#LI-onsite
Required Skills
-
Previous industry experience is considered an asset but not necessary
-
Experienced multitasker able to navigate multiple systems at the same time
-
Recent graduates are welcomed and encouraged to apply
-
Demonstrated ability to deliver the highest level of customer satisfaction
-
Well versed in all Microsoft applications
-
Ability to work as part of a team in a fast-paced environment
-
Active listener able to understand customers through two-way engagement in order to respond to parts related requests and where needed provide recommendations and solutions
-
Ability to adapt to multiple parts and inventory programs
-
Detail oriented in order to maintain the highest level of accuracy to ensure customer parts requests are handled quickly and accurately the first time
-
Fluency in French is considered an asset
Required Experience
- Previous experience in the agricultural industry would be considered an asset
- Previous experience in outbound sales is an asset
About Brandt Group of Companies
The Brandt Group of Companies — headquartered in Regina, Saskatchewan, Canada – is a privately owned manufacturing and distribution company that serves a growing international audience in industries such as agriculture, construction, forestry, rail, mining, steel, transportation, material handling, and energy. The company has 6000+ employees and more than 180 locations in Canada, USA, Australia, and New Zealand. Brandt is one of Canada’s largest privately owned companies and is among an elite group of Platinum Club members of Canada’s Best Managed Companies.
Le Groupe d'entreprises Brandt, dont le siège social est situé à Regina, Saskatchewan, Canada, est une entreprise privée de fabrication et de distribution qui dessert un public international croissant dans des secteurs tels que l'agriculture, la construction, la foresterie, le rail, les mines, l'acier, le transport, la manutention et l'énergie. L’entreprise compte plus de 6000 employés et plus de 180 sites au Canada, aux États-Unis, en Australie et en Nouvelle-Zélande. Brandt est l'une des plus grandes entreprises privées du Canada et fait partie du groupe d'élite des membres du Club Platine des sociétés les mieux gérées du Canada.