Role: Director, Quality Assurance – Shared Services

Location: Edmonton, Canada - Onsite

Qualifications Require

dBachelor’s degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent professional experience) .10+ years of experience in Quality Assurance, including 5+ years in a senior leadership or director-level role .Proven experience building and leading a centralized shared services QA organization, ideally in India, including operating model design, team structure, SLA definition, demand management, and cross-vertical service delivery. This is a critical requirement .Demonstrated success managing large-scale offshore QA teams in India, with deep understanding of the India talent market, engagement models, communication strategies, cultural nuances, and performance management across time zones .Track record of consolidating fragmented or siloed QA functions into a unified organization with standardized processes and tools .Demonstrated experience leveraging AI and emerging technologies to transform QA practices, including evaluation and adoption of AI-assisted testing tools, intelligent test generation, and predictive quality analytics .Hands-on experience with modern test automation frameworks (e.g., Playwright, Selenium, Cypress) with the ability to guide architectural decisions and drive an automation-first culture .Experience implementing an enterprise test case management platform .Demonstrated experience leading WCAG 2.2 Level AA accessibility testing programs, including tooling, audit processes, and remediation workflows .Proven experience defining and implementing a performance and load testing strategy, including tooling selection (e.g., k6, Locust, JMeter, or equivalent) and CI/CD integration .Deep expertise in shift-left testing practices and embedding quality into early SDLC phases

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Preferr

edExperience in enterprise SaaS, government technology, or multi-vertical software product environment s.Familiarity with government technology domains (e.g., Regulatory & Compliance, Tax & CAMA, Courts & Land Records, Payments, Public Works & Engagement ).Experience with GCC (Global Capability Center) or shared services center setup and operation s.ISTQB certification (Advanced or Expert level) or equivalen

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