Resort Activities Guide - Casual
Top Benefits
About the role
Company Description
Who We Are:
Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.
Job Description
Fairmont Banff Springs is looking for an energetic individual to assist in the delivery of our Resort Activities Guiding program. Resort Activities Guides should have a wide variety of talents but above all should have excellent customer service skills and a willingness to learn.
Starting Rate: $25.00
We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $28.73
Job Duties Include:
- Lead / Guide experiences not limited to guided wilderness, vehicle and bike tours, as well as walks and hikes.
- Share the history and culture of Canadian Rockies enthusiastically
- Assist in contacting guests before their hotel arrival to ensure smooth delivery of guided experiences
- Selling, booking and updating guided experiences
- Maintain positive working relationships with Parks Canada and adhere to all Parks regulations
- Assist in the set-up for all facilitated activities and execute clean-up duties upon completion of program, including cleaning and sanitizing of spaces and objects, before, during, and after the facilities open / activity ends
Qualifications
Your Skills & Qualifications:
- 16 hour Standard First Aid & CPR C level or greater is mandatory
- Apprentice Interpretive Guide Certification from IGA or equivalent required
- Four Season Group Management Certification from IGA as an asset
- Class 4 Drivers License and clean driving history
- Minimum one years recent experience working in a high-volume, fast-paced recreational / guiding environment
- Graduate or student of an Outdoor Recreation/ Ecotourism or Tourism program an asset
- Must be physically fit and able to run all activities in any weather including walking, hiking, biking.
- Must be able to lift and carry 40+ lbs and be on your feet for 8 hours a day
Additional Information
Job Perks & Benefits:
- Subsidized staff accommodation provided on-site for full time status employees
- One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
- Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
- Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!
We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com
About Accor
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Resort Activities Guide - Casual
Top Benefits
About the role
Company Description
Who We Are:
Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.
Job Description
Fairmont Banff Springs is looking for an energetic individual to assist in the delivery of our Resort Activities Guiding program. Resort Activities Guides should have a wide variety of talents but above all should have excellent customer service skills and a willingness to learn.
Starting Rate: $25.00
We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $28.73
Job Duties Include:
- Lead / Guide experiences not limited to guided wilderness, vehicle and bike tours, as well as walks and hikes.
- Share the history and culture of Canadian Rockies enthusiastically
- Assist in contacting guests before their hotel arrival to ensure smooth delivery of guided experiences
- Selling, booking and updating guided experiences
- Maintain positive working relationships with Parks Canada and adhere to all Parks regulations
- Assist in the set-up for all facilitated activities and execute clean-up duties upon completion of program, including cleaning and sanitizing of spaces and objects, before, during, and after the facilities open / activity ends
Qualifications
Your Skills & Qualifications:
- 16 hour Standard First Aid & CPR C level or greater is mandatory
- Apprentice Interpretive Guide Certification from IGA or equivalent required
- Four Season Group Management Certification from IGA as an asset
- Class 4 Drivers License and clean driving history
- Minimum one years recent experience working in a high-volume, fast-paced recreational / guiding environment
- Graduate or student of an Outdoor Recreation/ Ecotourism or Tourism program an asset
- Must be physically fit and able to run all activities in any weather including walking, hiking, biking.
- Must be able to lift and carry 40+ lbs and be on your feet for 8 hours a day
Additional Information
Job Perks & Benefits:
- Subsidized staff accommodation provided on-site for full time status employees
- One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
- Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
- Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!
We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com
About Accor
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.