Service Desk Dispatcher (Onsite/In-Office)
Top Benefits
About the role
Job Description:
DistribuCloud Technology Services is seeking a Service Desk Dispatcher to be the central point of coordination for our technical support team. This role ensures that incoming service tickets are prioritized, scheduled, and assigned to the appropriate technician, while maintaining excellent communication with clients. The ideal candidate will be organized, proactive, and able to manage multiple tasks in a fast-paced environment.
Key Responsibilities:
The Service Desk Dispatcher will receive and review all incoming support requests, determine urgency and priority, and schedule work accordingly. This role involves constant coordination with technicians to ensure workloads are balanced and service commitments are met. The dispatcher will track progress on open tickets, follow up with clients to confirm resolution, and maintain accurate records in our ticketing system. They will also assist with basic administrative tasks related to client service and scheduling.
Qualifications:
Candidates should have strong organizational skills, excellent written and verbal communication abilities, and experience in a customer service or coordination role. Familiarity with IT service processes or working in a Managed Service Provider (MSP) environment is an asset but not required. A high level of attention to detail, problem-solving skills, and the ability to remain calm under pressure are essential.
About DistribuCloud Technology Services
DistribuCloud Technology Services is a trusted IT partner for small and mid-sized businesses across Ontario, delivering managed IT services that keep technology running securely and efficiently. We provide 24/7 system monitoring, responsive help desk support, advanced email and spam protection, and comprehensive network security.
Our approach is straightforward, manage IT in a way that reduces risk, prevents downtime, and aligns with each client’s business priorities. By proactively maintaining systems, monitoring for issues before they become problems, and implementing security measures that address real-world threats, we help organizations operate with confidence.
With a focus on clear communication and transparent processes, we ensure decision-makers understand the state of their technology and the options available to them. Whether supporting day-to-day operations or strengthening cybersecurity defenses, our goal is to provide dependable IT solutions that enable teams to work without disruption and keep their business moving forward.
Service Desk Dispatcher (Onsite/In-Office)
Top Benefits
About the role
Job Description:
DistribuCloud Technology Services is seeking a Service Desk Dispatcher to be the central point of coordination for our technical support team. This role ensures that incoming service tickets are prioritized, scheduled, and assigned to the appropriate technician, while maintaining excellent communication with clients. The ideal candidate will be organized, proactive, and able to manage multiple tasks in a fast-paced environment.
Key Responsibilities:
The Service Desk Dispatcher will receive and review all incoming support requests, determine urgency and priority, and schedule work accordingly. This role involves constant coordination with technicians to ensure workloads are balanced and service commitments are met. The dispatcher will track progress on open tickets, follow up with clients to confirm resolution, and maintain accurate records in our ticketing system. They will also assist with basic administrative tasks related to client service and scheduling.
Qualifications:
Candidates should have strong organizational skills, excellent written and verbal communication abilities, and experience in a customer service or coordination role. Familiarity with IT service processes or working in a Managed Service Provider (MSP) environment is an asset but not required. A high level of attention to detail, problem-solving skills, and the ability to remain calm under pressure are essential.
About DistribuCloud Technology Services
DistribuCloud Technology Services is a trusted IT partner for small and mid-sized businesses across Ontario, delivering managed IT services that keep technology running securely and efficiently. We provide 24/7 system monitoring, responsive help desk support, advanced email and spam protection, and comprehensive network security.
Our approach is straightforward, manage IT in a way that reduces risk, prevents downtime, and aligns with each client’s business priorities. By proactively maintaining systems, monitoring for issues before they become problems, and implementing security measures that address real-world threats, we help organizations operate with confidence.
With a focus on clear communication and transparent processes, we ensure decision-makers understand the state of their technology and the options available to them. Whether supporting day-to-day operations or strengthening cybersecurity defenses, our goal is to provide dependable IT solutions that enable teams to work without disruption and keep their business moving forward.