Hotel Front Desk Agent (Village) - Winter 2025/26
Top Benefits
About the role
We review applications on an ongoing basis and will contact qualified candidates as openings become available
Why join us?
We work and play in Canada’s most beautiful playground, Banff National Park, and you can too. Sunshine Village is the premier ski resort in Western Canada. If you want to be part of making our guests’ ski experience unforgettable and think a winter season skiing and riding on the best powder in the Rockies would be great too, then read on for more information...
What can you expect?
Front Desk Agents provide an outstanding guest experience by creating a warm, welcoming, and professional environment. In this key guest service role, they ensure guests needs and expectations are met by answering their questions and solving problems efficiently.
This job might be right for you if you think you would really enjoy:
- Provide quality guest service.
- Assist guests with all aspects of reservations in a knowledgeable manner; requires thorough understanding of Sunshine Village’s services and products.
- Deal with challenging guest situations in a friendly and professional manner; this includes using the switchboard and dispatch in the event of emergencies.
- Complete accurate, daily cash-outs
- Maintain public areas in and around the hotel as required.
- Other duties as assigned including cross-departmental utilization in night audit, concierge, and janitorial departments.
And you have:
- Passion for providing excellent guest service.
- Previous hotel and/or guest service experience.
- Previous cash handling and computer experience with highly proficient skills.
- Positive attitude, excellent communication, organizational, and time management skills.
- A physically demanding position that requires standing for long periods of time and some heavy lifting.
- Current First Aid and CPR preferred.
Additional considerations:
- Employees must always be of a sound mind, exhibit good judgment, and report to work fit for duty.
- Some required uniform pieces are provided. Candidates must be prepared and wear appropriate footwear, gloves, layers, etc. for the conditions of an indoor/outdoor role at a ski area.
This role is subject to all terms and conditions of the Sunshine Village Employee Handbook, Policy Manual, and the Alberta Employment Standards Code.
The Perks:
- FREE - Your staff pass is your ticket to ride Sunshine!
- Ski & Ride – Free days & discounts at ski resorts across Canada
- Staff Events – Staff parties, BBQs, spring night skiing, dog sledding & more
- Career – Recognition programs & career development opportunities
- Wellness – Discounted fitness passes, yoga, onsite support & professional support
- Onsite discounts – Food & beverage, retail, & hotel stays
- Exclusive deals – Brand-named gear & local businesses
- And much, much more!
Can’t wait to get started? Great, because we can’t wait to hear from you!
Click the Apply Online button below tell us why you’re the next awesome member of our team. Remember, we’re looking for people who will wow our guests, so start now and wow us.
About Sunshine Village Ski & Snowboard Resort
Banff Sunshine Village, is Banff's premier ski and snowboard Resort. Established in 1928, Banff Sunshine has been inspiring visitors to Banff National Park to fall in love with skiing, snowboarding, and the Canadian Rockies.
What makes Banff Sunshine Village unique, is our SNOW! Each year we received an average of 30 feet of Canada's Best Snow. Our location high on the Continental Divide makes us a magnet for snow. At Sunshine Village, we also boast Canada's longest non-glacier ski season. We're open for skiing and snowboarding from early November until late May.
At Banff Sunshine we call the beautiful World Heritage Site of Banff National Park home. We're known for our abundance of natural snow, high speed chairlifts, great service and stunning views of the Canadian Rocky Mountains.
Learn more about us at www.skibanff.com.
Hotel Front Desk Agent (Village) - Winter 2025/26
Top Benefits
About the role
We review applications on an ongoing basis and will contact qualified candidates as openings become available
Why join us?
We work and play in Canada’s most beautiful playground, Banff National Park, and you can too. Sunshine Village is the premier ski resort in Western Canada. If you want to be part of making our guests’ ski experience unforgettable and think a winter season skiing and riding on the best powder in the Rockies would be great too, then read on for more information...
What can you expect?
Front Desk Agents provide an outstanding guest experience by creating a warm, welcoming, and professional environment. In this key guest service role, they ensure guests needs and expectations are met by answering their questions and solving problems efficiently.
This job might be right for you if you think you would really enjoy:
- Provide quality guest service.
- Assist guests with all aspects of reservations in a knowledgeable manner; requires thorough understanding of Sunshine Village’s services and products.
- Deal with challenging guest situations in a friendly and professional manner; this includes using the switchboard and dispatch in the event of emergencies.
- Complete accurate, daily cash-outs
- Maintain public areas in and around the hotel as required.
- Other duties as assigned including cross-departmental utilization in night audit, concierge, and janitorial departments.
And you have:
- Passion for providing excellent guest service.
- Previous hotel and/or guest service experience.
- Previous cash handling and computer experience with highly proficient skills.
- Positive attitude, excellent communication, organizational, and time management skills.
- A physically demanding position that requires standing for long periods of time and some heavy lifting.
- Current First Aid and CPR preferred.
Additional considerations:
- Employees must always be of a sound mind, exhibit good judgment, and report to work fit for duty.
- Some required uniform pieces are provided. Candidates must be prepared and wear appropriate footwear, gloves, layers, etc. for the conditions of an indoor/outdoor role at a ski area.
This role is subject to all terms and conditions of the Sunshine Village Employee Handbook, Policy Manual, and the Alberta Employment Standards Code.
The Perks:
- FREE - Your staff pass is your ticket to ride Sunshine!
- Ski & Ride – Free days & discounts at ski resorts across Canada
- Staff Events – Staff parties, BBQs, spring night skiing, dog sledding & more
- Career – Recognition programs & career development opportunities
- Wellness – Discounted fitness passes, yoga, onsite support & professional support
- Onsite discounts – Food & beverage, retail, & hotel stays
- Exclusive deals – Brand-named gear & local businesses
- And much, much more!
Can’t wait to get started? Great, because we can’t wait to hear from you!
Click the Apply Online button below tell us why you’re the next awesome member of our team. Remember, we’re looking for people who will wow our guests, so start now and wow us.
About Sunshine Village Ski & Snowboard Resort
Banff Sunshine Village, is Banff's premier ski and snowboard Resort. Established in 1928, Banff Sunshine has been inspiring visitors to Banff National Park to fall in love with skiing, snowboarding, and the Canadian Rockies.
What makes Banff Sunshine Village unique, is our SNOW! Each year we received an average of 30 feet of Canada's Best Snow. Our location high on the Continental Divide makes us a magnet for snow. At Sunshine Village, we also boast Canada's longest non-glacier ski season. We're open for skiing and snowboarding from early November until late May.
At Banff Sunshine we call the beautiful World Heritage Site of Banff National Park home. We're known for our abundance of natural snow, high speed chairlifts, great service and stunning views of the Canadian Rocky Mountains.
Learn more about us at www.skibanff.com.