About the role
You’ll be the internal HCM/WFM configuration expert, translating evolving business needs into scalable, welldocumented configuration across scheduling, time & attendance, timeoff, and other workflows. You will improve visibility to labour management, simplify manager workflows, and strengthen data quality and compliance of our current state.
Key Responsibilities
- Configure and maintain scheduling, timekeeping, timeoff/accruals, and pay rules/premiums to support operational needs and compliance.
- Design and optimize workflows/forms and approval routing (e.g., status changes, requests), with appropriate audit trails.
- Define and manage roles/permissions and security profiles to ensure consistent access for managers and staff.
- Establish and maintain master data standards (jobs, positions, skills, locations) to enable accurate rules and reporting.
- Create and iterate on operational dashboards (e.g., schedule variance, exception/readiness, labor metrics) using available reporting tools.
- Coordinate data flows/integrations (imports/exports/APIs) with HRIS/Payroll/Practice systems; ensure reliable scheduling and time data.
- Document configuration decisions, change logs, and release notes; avoid clinic disruption through sensible change windows.
- Run a configuration intake and prioritization process (e.g., RICE/impact scoring), with weekly/biweekly cadence and clear SLAs.
- Lead testing and validation (use cases, edge cases, regression), and partner with Payroll/HR/IT on crossfunctional changes.
- Produce quick reference guides and taskbased training for managers; support adoption and reduce tickets.
- Provide Tier2 support for WFM configuration issues; track trends and propose preventive fixes.
Qualifications Musthave
- 3–5+ years Dayforce or comparable HCM/WFM configuration experience (UKG/Kronos/Workday).
- Handson with workflows/forms, approval rules, roles/security, scheduling, timekeeping, timeoff/accruals, and pay policies/premiums.
- Understanding of compliance concepts (e.g., breaks/stat holidays, overtime rules) and auditability.
- Strong analytical and documentation skills; comfort with Excel and common reporting tools.
- Clear stakeholder communication across Operations, HR, and Payroll.
Nicetohave
- Dayforce certifications or formal module training (WFM/Payroll).
- Experience with data integrations (imports/exports/APIs), SSO, and user provisioning.
- Exposure to healthcare/clinic operations or multisite scheduling environments.
- Experience setting up CAB/governance and release management.
Competencies
- Systems thinking & configuration discipline
- Prioritization and delivery under changing demands
- Stakeholder partnership & change management
- Datadriven problem solving
- Clear documentation & training
- Process re-engineering or process improvement
About VetStrategy
Being part of VetStrategy is about being part of something bigger – an ever-growing community, where we connect person-to-person and skill-to-need, united by a common purpose of healthy animals, happy owners. From our humble beginning in 2006 to the present day, we continue to make a difference in the lives of people who have dedicated themselves to this industry.
When VetStrategy co-founders Orin Litman and his wife, Dr. Michelle Cutler, decided to acquire McLean Animal Hospital in 2006, they focused on three promises – our Customer Promise of world-class veterinary care, delivered locally; our People Promise, to be a great place to work; and our Sustainability Promise to be a force for good for patients, people and our plant.
Keeping our three promises led VetStrategy to become the leading veterinary network in Canada, with veterinary practices, 24-hour emergency care, and specialty hospitals coast-to-coast. We have developed and refined a model for supporting our practices across the country.
What we do:
We care for those dedicated to caring for animals by creating a workplace where we focus on innovation, engagement, and teamwork.
We know the blood, sweat and tears that have gone into building each practice, and we don’t want to touch that – we truly embrace the uniqueness of each clinic. Our heritage first approach means we won’t change a clinic’s name, culture or heritage.
We understand the challenges our veterinary teams face and are committed to doing what’s right – for them, their clients, and their patients.
We care about the future of veterinary medicine. Everything we do comes back to ensuring that veterinarians have the time, support, and infrastructure to focus on responsible medicine and quality care.
We believe in empowering our support office and clinic staff and providing them opportunities to develop their skills and grow in their careers.
About the role
You’ll be the internal HCM/WFM configuration expert, translating evolving business needs into scalable, welldocumented configuration across scheduling, time & attendance, timeoff, and other workflows. You will improve visibility to labour management, simplify manager workflows, and strengthen data quality and compliance of our current state.
Key Responsibilities
- Configure and maintain scheduling, timekeeping, timeoff/accruals, and pay rules/premiums to support operational needs and compliance.
- Design and optimize workflows/forms and approval routing (e.g., status changes, requests), with appropriate audit trails.
- Define and manage roles/permissions and security profiles to ensure consistent access for managers and staff.
- Establish and maintain master data standards (jobs, positions, skills, locations) to enable accurate rules and reporting.
- Create and iterate on operational dashboards (e.g., schedule variance, exception/readiness, labor metrics) using available reporting tools.
- Coordinate data flows/integrations (imports/exports/APIs) with HRIS/Payroll/Practice systems; ensure reliable scheduling and time data.
- Document configuration decisions, change logs, and release notes; avoid clinic disruption through sensible change windows.
- Run a configuration intake and prioritization process (e.g., RICE/impact scoring), with weekly/biweekly cadence and clear SLAs.
- Lead testing and validation (use cases, edge cases, regression), and partner with Payroll/HR/IT on crossfunctional changes.
- Produce quick reference guides and taskbased training for managers; support adoption and reduce tickets.
- Provide Tier2 support for WFM configuration issues; track trends and propose preventive fixes.
Qualifications Musthave
- 3–5+ years Dayforce or comparable HCM/WFM configuration experience (UKG/Kronos/Workday).
- Handson with workflows/forms, approval rules, roles/security, scheduling, timekeeping, timeoff/accruals, and pay policies/premiums.
- Understanding of compliance concepts (e.g., breaks/stat holidays, overtime rules) and auditability.
- Strong analytical and documentation skills; comfort with Excel and common reporting tools.
- Clear stakeholder communication across Operations, HR, and Payroll.
Nicetohave
- Dayforce certifications or formal module training (WFM/Payroll).
- Experience with data integrations (imports/exports/APIs), SSO, and user provisioning.
- Exposure to healthcare/clinic operations or multisite scheduling environments.
- Experience setting up CAB/governance and release management.
Competencies
- Systems thinking & configuration discipline
- Prioritization and delivery under changing demands
- Stakeholder partnership & change management
- Datadriven problem solving
- Clear documentation & training
- Process re-engineering or process improvement
About VetStrategy
Being part of VetStrategy is about being part of something bigger – an ever-growing community, where we connect person-to-person and skill-to-need, united by a common purpose of healthy animals, happy owners. From our humble beginning in 2006 to the present day, we continue to make a difference in the lives of people who have dedicated themselves to this industry.
When VetStrategy co-founders Orin Litman and his wife, Dr. Michelle Cutler, decided to acquire McLean Animal Hospital in 2006, they focused on three promises – our Customer Promise of world-class veterinary care, delivered locally; our People Promise, to be a great place to work; and our Sustainability Promise to be a force for good for patients, people and our plant.
Keeping our three promises led VetStrategy to become the leading veterinary network in Canada, with veterinary practices, 24-hour emergency care, and specialty hospitals coast-to-coast. We have developed and refined a model for supporting our practices across the country.
What we do:
We care for those dedicated to caring for animals by creating a workplace where we focus on innovation, engagement, and teamwork.
We know the blood, sweat and tears that have gone into building each practice, and we don’t want to touch that – we truly embrace the uniqueness of each clinic. Our heritage first approach means we won’t change a clinic’s name, culture or heritage.
We understand the challenges our veterinary teams face and are committed to doing what’s right – for them, their clients, and their patients.
We care about the future of veterinary medicine. Everything we do comes back to ensuring that veterinarians have the time, support, and infrastructure to focus on responsible medicine and quality care.
We believe in empowering our support office and clinic staff and providing them opportunities to develop their skills and grow in their careers.