Position Purpose and Summary

The Enrolment Advisor, TEDS - Mandarin is responsible for achieving assigned enrolment goals by actively recruiting, advising, and supporting prospective students across TWU’s TEDS learner programs. The Advisor guides students through each stage of the admissions process, ensuring a professional, responsive, and mission-centered experience in English and Mandarin.

This role engages prospective students through multiple communication channels, including phone, email, text, video conferencing, and in-person events. The Enrolment Advisor provides tailored guidance on academic programs, admissions requirements, and financial aid while representing TWU with excellence and authenticity.

In addition to direct student recruitment, the Advisor collaborates closely with Program Directors, Marketing, and Enrolment Management colleagues to implement effective recruitment strategies, nurture partnerships, and contribute to institutional enrolment goals. Through relationship-building, strategic outreach, and attentive follow-up, the Enrolment Advisor plays a key role in expanding TWU’s reach and impact among graduate learners.

Key Areas of Accountability

Recruitment & Enrolment

• Achieve individual enrolment goals and stage movement benchmarks through consistent, timely communication with assigned TEDS prospective students
• Manage recruitment territory or demographic segment by implementing strategic outreach, follow-up, and conversion activities
• Conduct phone, email, text, and video follow-ups to guide students through the application and enrolment process in English and Mandarin.

Admissions Advising & Student Support

• Provide personalized admissions counselling to prospective students and families, ensuring a clear understanding of programs, processes, and deadlines Assist graduate applicants through the admissions funnel (inquiry applicant admitted- enrolled)
• Liaise with Admissions Operations and Data Services teams to ensure smooth processing of applications and efficient communication of decisions

Campus & Community Engagement

• Support and participate in campus visit programs, open houses, preview days, and individual visits
• Represent TWU at recruitment events, school visits, fairs, and church/community gatherings (in-person and virtual)
• Adapt presentation content and style for diverse audiences

Relationship Development

• Establish, cultivate, and maintain relationships with schools, churches, and community organizations to strengthen TWU’s presence in assigned regions
• Serve as a key liaison between faculty, program chairs, Student Life, and assigned graduate students

Strategy, Innovation, & Team Collaboration

• Actively pursue new initiatives and strategies to enhance recruitment and conversion effectiveness
• Contribute ideas and feedback to the Admissions Manager and Enrolment Leadership Team
• Collaborate with Marketing, Student Life, and other departments to align messaging and ensure a consistent student experience

Data Management & Reporting

• Maintain accurate records of all student interactions, communications, and outcomes in the CRM (Salesforce)
• Utilize data to track progress, assess territory performance, and inform recruitment strategy

Key External Stakeholders

Prospective students, churches, educational institutions, professional organizations, and community partners

The Person

EducationandCertifications

• Bachelor’s degree required

• Master’s degree preferred, ideally in education, leadership, business, or a related field

• Valid Class 5 driver’s license and access to a reliable vehicle required

Experience

• Minimum of one year of experience in post-secondary admissions, enrolment management, or student recruitment preferred Graduate or adult admissions experience preferred
• Demonstrated ability to build relationships, meet goals, and manage follow-up communications required
• Demonstrated ability to learn new systems, processes, and information quickly
• Experience in planning and delivering presentations to large and small audiences preferred
• Experience in admissions, student recruitment, sales, customer service, or related relational roles preferred
• Experience using CRM systems or contact management tools preferred
• Demonstrated ability to travel regionally and occasionally work evenings or weekends during peak recruitment period

Knowledge

• Comprehensive understanding of the seminary / graduate admissions funnel, recruitment strategies, and student decision-making processes
• Familiarity with higher education systems, particularly faith-based or private institutions
• Strong understanding of the graduate learner markets, including student motivations and their decision cycles
• Knowledge of CRM systems (preferably Salesforce) and data management best practices
• Awareness of marketing principles and digital engagement strategies
• Understanding of TWU’s academic programs, community life, and mission as a Christian university

Skills

• Excellent interpersonal and communication skills (written, verbal, and presentation) in both English and Mandarin is required
• Ability to build rapport and communicate effectively with students, parents, and diverse stakeholders
• Strong organizational and time management skills with attention to detail
• Proficiency in Microsoft Office Suite, CRM platforms, and virtual meeting tools (e.g., Zoom, Teams)
• Demonstrated ability to manage multiple priorities in a fast-paced, goal-driven environment
• Strong problem-solving and critical-thinking skills with a proactive, solution-oriented mindset
• Flexible and adaptable, with willingness to travel and adjust hours as required
• Motivated self-starter who works independently and collaboratively as part of a team

Duties and responsibilities that do not constitute a major change may be added, deleted or changed at any time at the discretion of the supervisor either orally or in writing.

Personal

Driven and inspired by the idea of positively impacting the various marketplaces of life through the development of godly Christian leaders by serving the Trinity Western University community.

A dedicated and mature evangelical Christian with an earnest desire to serve in family, church, work, and community. Affirm and support TWU’s mission, values, Statement of Faith, and Community Covenant. Strength of character and reputation, integrity, focused. A winsome personality with a positive and friendly attitude.

Servant-Leader Way of Life

Act in a manner that exemplifies Jesus Christ in all on and off-campus contacts thereby living out the servant leadership mission of the university and contributing effectively towards achieving the institutional and Kingdom goals of the organization.

Benefits Of Working at TWU

• A comprehensive benefits package which includes extended health, dental, and insurance and an RRSP matching program.
• Annual statutory holidays (14) with generous vacation accruement.
• Tuition Benefit for TWU undergraduate and graduate level courses to enhance knowledge and professional competency.
• Torch tuition scholarship for dependents of eligible employees attending TWU.
• Free access to TWU’s fitness/gym facilities and the Norma Marion Alloway Library.
• Discounts and perks for the on-site Trinity Western Outfitters Campus Store cafeterias and bookstore, as well as shops and restaurants in Fort Langley.
• Wellness benefits (i.e., counselling, sick days, personal days, and health/wellness spending account).
• Free recreational equipment rentals (e.g., paddle boards, snowshoes, kayaks, etc.).
• Free employee parking on campus.
• Special community events throughout the year.
• Employee and Family Assistance Plan (EFAP).
• A positive Christian fellowship environment.

Trinity Western University encourages applications from all eligible candidates who are able to commit to the University’s mission, values, and Christian identity as articulated in its Statement of Faith and Community Covenant. We are committed to an ethic of inclusion and to the equal treatment of all persons without discrimination in accordance with human rights law.

We particularly invite applications from indigenous people, women, persons with disabilities, and visible minorities. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Persons with disabilities who anticipate needing accommodations during the application process should contact Human Resources.

Trinity Western University is located on the traditional ancestral territory of the Sto:lo people.