About the role
Join Our Family of Brands – Northern Reflections, Ricki’s & Cleo At Northern Reflections, Ricki’s, and Cleo**, we are united by a shared vision: to inspire and empower women through fashion that fits their lives. With a proud legacy in Canadian retail, we bring together decades of expertise, a passionate team, and a commitment to delivering exceptional style, quality, and service.** As part of our growing organization, you’ll join a collaborative and dynamic team that values innovation, customer connection, and the power of great fashion. Whether it’s timeless comfort, polished workwear, or versatile style, each of our brands plays a unique role in serving women across generations. Reporting to the Store Manager, as an Assistant Manager, you will play a key leadership role in driving profitable sales growth and ensuring an exceptional in-store brand experience. Partnering with the Store Manager, you will be accountable for all aspects of store operations and financial performance. You will lead, recruit, train, and coach a high-performing sales team, fostering a culture of excellence and customer-focused service. Your leadership will inspire success, ensure smooth day-to-day operations, and create a welcoming environment for every customer. Key Responsibilities: - Responsible for maintaining all aspects of day-to-day store operations including achieving sales goals, ensuring excellent customer experiences, and overall team leadership. - Oversee business operations in the absence of the Store Manager. - Drive business results through coaching and encouraging a customer focused sales team - Promote the brand through knowledge and understanding of our product, business, and values - Help recruit, train and retain a high-performing sales team - Oversee store operations, including shift task organization and store opening and closing duties - Execute all merchandising, marketing and visual presentation aspects of the store according to our standards and directives - Maintain a safe and clean store environment for our teams and customers - Secure company assets with strong loss prevention skills and awareness - Creating a positive work environment that embodies our values Experience & Qualifications: - 1–2 years of retail management or supervisory experience, preferably in a specialty or apparel store - Proven ability to lead, motivate, train, and coach a results-driven sales team - Strong retail and business acumen with a focus on achieving sales targets and KPIs - Demonstrated success in recruiting, selecting, and developing high-performing team members - Excellent customer service skills with a commitment to delivering exceptional experiences - Team-oriented mindset with a collaborative approach to leadership - Physically able to stand for extended periods, climb ladders, and lift up to 30 lbs - Flexible availability, including daytime, evening, and weekend shifts - Ambition to grow within the company, with a goal of becoming a future Store Manager
About Northern Reflections
Established in 1985, Northern Reflections has become a trusted brand known for our fashionable, unique clothing designed to comfortably fit and flatter a woman’s body. We began with one store in Guelph, Ontario, and today have 100+ stores coast to coast.
Our exclusively-designed collections, flare for colour and our comfort-tailored garments have built a very loyal following. Our friendly and knowledgeable Store Associates, and the overall brand experience, turn customers into long time friends.
The Northern Reflections team is passionate about creating one-of-a-kind items and beautiful collections that reflect current fashion trends. We are devoted to developing superb quality fabrics, finishes and details in every style we produce. When entering a Northern Reflections store, that season’s latest fashions and colour pallets are instantly visible, and our Store Associates are there to help our customers put together great fitting, figure flattering, versatile looks that will enhance every wardrobe.
As our business has grown and our fashions have evolved, Northern Reflections’ vision has remained constant: we are "Devoted to our customers, passionate about our brand, and inspired by our people."
About the role
Join Our Family of Brands – Northern Reflections, Ricki’s & Cleo At Northern Reflections, Ricki’s, and Cleo**, we are united by a shared vision: to inspire and empower women through fashion that fits their lives. With a proud legacy in Canadian retail, we bring together decades of expertise, a passionate team, and a commitment to delivering exceptional style, quality, and service.** As part of our growing organization, you’ll join a collaborative and dynamic team that values innovation, customer connection, and the power of great fashion. Whether it’s timeless comfort, polished workwear, or versatile style, each of our brands plays a unique role in serving women across generations. Reporting to the Store Manager, as an Assistant Manager, you will play a key leadership role in driving profitable sales growth and ensuring an exceptional in-store brand experience. Partnering with the Store Manager, you will be accountable for all aspects of store operations and financial performance. You will lead, recruit, train, and coach a high-performing sales team, fostering a culture of excellence and customer-focused service. Your leadership will inspire success, ensure smooth day-to-day operations, and create a welcoming environment for every customer. Key Responsibilities: - Responsible for maintaining all aspects of day-to-day store operations including achieving sales goals, ensuring excellent customer experiences, and overall team leadership. - Oversee business operations in the absence of the Store Manager. - Drive business results through coaching and encouraging a customer focused sales team - Promote the brand through knowledge and understanding of our product, business, and values - Help recruit, train and retain a high-performing sales team - Oversee store operations, including shift task organization and store opening and closing duties - Execute all merchandising, marketing and visual presentation aspects of the store according to our standards and directives - Maintain a safe and clean store environment for our teams and customers - Secure company assets with strong loss prevention skills and awareness - Creating a positive work environment that embodies our values Experience & Qualifications: - 1–2 years of retail management or supervisory experience, preferably in a specialty or apparel store - Proven ability to lead, motivate, train, and coach a results-driven sales team - Strong retail and business acumen with a focus on achieving sales targets and KPIs - Demonstrated success in recruiting, selecting, and developing high-performing team members - Excellent customer service skills with a commitment to delivering exceptional experiences - Team-oriented mindset with a collaborative approach to leadership - Physically able to stand for extended periods, climb ladders, and lift up to 30 lbs - Flexible availability, including daytime, evening, and weekend shifts - Ambition to grow within the company, with a goal of becoming a future Store Manager
About Northern Reflections
Established in 1985, Northern Reflections has become a trusted brand known for our fashionable, unique clothing designed to comfortably fit and flatter a woman’s body. We began with one store in Guelph, Ontario, and today have 100+ stores coast to coast.
Our exclusively-designed collections, flare for colour and our comfort-tailored garments have built a very loyal following. Our friendly and knowledgeable Store Associates, and the overall brand experience, turn customers into long time friends.
The Northern Reflections team is passionate about creating one-of-a-kind items and beautiful collections that reflect current fashion trends. We are devoted to developing superb quality fabrics, finishes and details in every style we produce. When entering a Northern Reflections store, that season’s latest fashions and colour pallets are instantly visible, and our Store Associates are there to help our customers put together great fitting, figure flattering, versatile looks that will enhance every wardrobe.
As our business has grown and our fashions have evolved, Northern Reflections’ vision has remained constant: we are "Devoted to our customers, passionate about our brand, and inspired by our people."