The Donor Relations Coordinator has primary responsibility for processing donations received by YW Calgary (administering, booking revenue for reconciliation by Finance Department, receipting, and managing recognition). Additionally, this role is responsible for managing the stewardship of donors from an operational standpoint. The Donor Relations Coordinator has shared responsibility for collaborating with the Annual Giving Officer to support the cultivation and solicitation of annual and monthly donors. This role will manage all GIK inquiries and donations. Ensuring records are kept and tax receipting is accurate. This role is also the first point of contact for inbound donation inquiries to YW Calgary. It is also required for this role to assist in YW Calgary’s signature event as well as any other events run by Resource Development.

Resource Development staff are expected to conduct their activities consistent with YW Calgary’s Ethical Fundraising Policies, adhere to Canada Revenue Agency regulations and ensure constituent information is consistently and accurately recorded.

WHAT WE OFFER:

• Truly rewarding work; contribute to lasting, positive change for individuals and our community
• A supportive team environment and opportunities for professional development
• Comprehensive benefits including an employee assistance plan
• Onsite fitness and childcare facilities

AT YOU'LL DO:

• Receiving and recording all types of gifts including phone-in, cash, recurring gifts, gifts-in-kind, gift cards, online credit cards, direct debit gifts, cheques, and gifts of securities
• Completing detailed postings to the General Ledger and reconciling with the Finance department
• Managing and transferring information between databases
• Creating and updating donor information in the database
• Administering tax receipts and acknowledgments in accordance with CRA guidelines
• Troubleshooting database and system issues (e.g., Raiser’s Edge, Blackbaud Merchant Services, and iATS)
• Reviewing acknowledgment letters and templates annually to ensure consistency with brand guidelines and current stewardship and campaign messaging
• Leading the overall annual stewardship matrix deliverables from an operational standpoint
• Successfully stewarding donors according to the matrix to ensure retention, upward migration of giving, and conversion to other channels including capital campaigns, planned giving, and events
• Coordinating recognition events for monthly donors
• Supporting Senior Development Officers in their solicitation (e.g., sending pledge reminders) and recognition of annual donors
• Managing all inquiries, internal and external, about GIK donations and abiding by the YW Calgary GIK policy
• Maintaining knowledge of other charitable organizations to recommend to donors when YW does not have a current use for items being offered, such as used clothing and food
• Ensuring accurate, comprehensive recording of all gifts
• Ensuring all inbound donation and resource development inquiries are addressed using best customer service principles
• Triaging inquiries to the appropriate member of the Resource Development or wider YW team if required
• Providing information or following up with forms, documentation, website links, or details on YW Gift Acceptance Policies and/or procedures
• Integrating diversity, equity, and inclusion principles into one’s role, work, and engagement with others, aligned with YW Calgary’s values and Practice Framework

WHAT YOU'LL BRING:

• Diploma or degree in a related field such as non-profit studies, sales, communications, or professional development, and a minimum of five years of related experience
• Familiarity with all areas of fundraising
• High level of familiarity with receipting guidelines and CRA compliance
• Strong computer software skills, including Microsoft Office Suite
• Knowledge of Raiser’s Edge/NXT is required
• Expertise in Canada Revenue Agency tax receipting policies and procedures
• Professional membership with the Association of Fundraising Professionals or Association of Donor Relations Professionals is preferred
• Customer service background and experience is considered an asset

If you want to change lives, we want to hear from you.
Deadline: until a suitable candidate is found
Apply today by submitting your resume, cover letter, and salary expectations.
Check out our website for more information about YW Calgary: www.ywcalgary.ca

YW Calgary is committed to providing an equitable, diverse, and inclusive workplace where all employees, volunteers and clients feel valued and respected, whatever their race, religious beliefs, colour, gender, gender identity, gender expression, sexual orientation, disability, age, ancestry, or place of origin