Top Benefits
About the role
Position Type:
Permanent
If you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place.
As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.
Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest — and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.
Position Summary
In the role of Support Specialist, you will act as subject matter expert and be responsible for coordinating the Client Solutions operational needs.You will be accountable for the initial creation, and subsequent maintenance, of end-user documentation for the operational teams. You will also be in charge of troubleshooting day-to-day system / process issues and delivering quality recommendations and solutions.
Key Responsibilities
- Document new and maintain existing business processes and /or operating procedures for Client Solutions on designated SharePoint sites;
- Create and maintain reports needed to analyze and update system data entries;
- Coordinate all activities on assigned projects and process improvements initiatives by defining action plans with key deliverables and timelines;
- Represent the business at assigned meetings and build and maintain relationships within the department as well as with other units within the organization;
- Complete work items within established accuracy, productivity and efficiency performance targets;
- Troubleshoot system issues / escalations and submit and manage Cherwell tickets as required;
- Provide input in the creation of test cases used to validate system defect fixes and/or enhancements;
- Support system release testing activities (UAT);
- Provide expertise and daily guidance to all Client Solutions teams (Install, EEA, Contract, New and Inforce Business);
- Monitor CSC cases (Client Satisfaction Centre) and effectively / efficiently process assigned escalations.
Required Qualifications
- Education:Project management, Business degree or equivalent experience
- Work Experience: Minimum of one to three years of work experience within Client Solutions or equivalent experience in the Health and Life insurance industry
- Other Qualifications:Excellent understanding of the New and Inforce business products and processes, excellent understanding of the impact system maintenance and enhancements has on business processes
- Additional training or certification in benefits administration is considered an asset.
- Computer Skills:Proficiency in Microsoft Office Suite (Word and Excel), strong understanding of MAAX and knowledge of SharePoint and ALM
- Language Skills:Fluency in both English and French is considered an asset, must have excellent written and spoken communications skills
Core Competencies
- Functional Skills / Technical Skills: Strong MAAX and POSv system knowledge, experience with UAT testing, a good understanding of query building using various internal database applications (PLSQL, Query Builder)
- Analytical Thinking: Problem solving, strong analytical and research skills with attention to detail. Asks questions to determine the sources of the problem, discusses possible solutions and makes suggestions.
- Informing:Timely and accurate communication flow between colleagues and the leadership team.
- Planning:
- Negotiating: Understand the business’ big picture and aligns priorities with operational goals and timelines, measures outcomes and adjusts as needed, evaluates alternatives, has superior time management skills, is highly organized and solutions oriented
- Negotiates skillfully in tough situations, settles differences with minimum noise, wins concessions without damaging relationships, gains trust quickly of other parties and has a good sense of timing.
We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws*.* We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.
If you experience any technical issues throughout the application process, please email:
Medavie.Recruitment@medavie.ca
.
About Medavie
Medavie is a national health solutions partner and innovative leader in benefits management, health management, and healthcare delivery. Backed by the strength of a team of 8,200+ professionals, we’re committed to improving the wellbeing of Canadians so that every life can be lived to the fullest.
Medavie provides all-in-one private health insurance, public health administration, emergency medical services as Canada's largest contracted provider, as well as primary care, community health and mental health and addictions solutions, medical communications, and clinical training.
As a not-for-profit organization, we’re recognized for our investments in our employees as one of Canada’s Top 100 Employers, our community and social impact investments as one of Canada's Most Admired Corporate Cultures and certification as a Caring Company, as well as Rainbow Registered accreditation for our commitment to diversity and inclusion.
Top Benefits
About the role
Position Type:
Permanent
If you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place.
As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.
Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest — and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.
Position Summary
In the role of Support Specialist, you will act as subject matter expert and be responsible for coordinating the Client Solutions operational needs.You will be accountable for the initial creation, and subsequent maintenance, of end-user documentation for the operational teams. You will also be in charge of troubleshooting day-to-day system / process issues and delivering quality recommendations and solutions.
Key Responsibilities
- Document new and maintain existing business processes and /or operating procedures for Client Solutions on designated SharePoint sites;
- Create and maintain reports needed to analyze and update system data entries;
- Coordinate all activities on assigned projects and process improvements initiatives by defining action plans with key deliverables and timelines;
- Represent the business at assigned meetings and build and maintain relationships within the department as well as with other units within the organization;
- Complete work items within established accuracy, productivity and efficiency performance targets;
- Troubleshoot system issues / escalations and submit and manage Cherwell tickets as required;
- Provide input in the creation of test cases used to validate system defect fixes and/or enhancements;
- Support system release testing activities (UAT);
- Provide expertise and daily guidance to all Client Solutions teams (Install, EEA, Contract, New and Inforce Business);
- Monitor CSC cases (Client Satisfaction Centre) and effectively / efficiently process assigned escalations.
Required Qualifications
- Education:Project management, Business degree or equivalent experience
- Work Experience: Minimum of one to three years of work experience within Client Solutions or equivalent experience in the Health and Life insurance industry
- Other Qualifications:Excellent understanding of the New and Inforce business products and processes, excellent understanding of the impact system maintenance and enhancements has on business processes
- Additional training or certification in benefits administration is considered an asset.
- Computer Skills:Proficiency in Microsoft Office Suite (Word and Excel), strong understanding of MAAX and knowledge of SharePoint and ALM
- Language Skills:Fluency in both English and French is considered an asset, must have excellent written and spoken communications skills
Core Competencies
- Functional Skills / Technical Skills: Strong MAAX and POSv system knowledge, experience with UAT testing, a good understanding of query building using various internal database applications (PLSQL, Query Builder)
- Analytical Thinking: Problem solving, strong analytical and research skills with attention to detail. Asks questions to determine the sources of the problem, discusses possible solutions and makes suggestions.
- Informing:Timely and accurate communication flow between colleagues and the leadership team.
- Planning:
- Negotiating: Understand the business’ big picture and aligns priorities with operational goals and timelines, measures outcomes and adjusts as needed, evaluates alternatives, has superior time management skills, is highly organized and solutions oriented
- Negotiates skillfully in tough situations, settles differences with minimum noise, wins concessions without damaging relationships, gains trust quickly of other parties and has a good sense of timing.
We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws*.* We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.
If you experience any technical issues throughout the application process, please email:
Medavie.Recruitment@medavie.ca
.
About Medavie
Medavie is a national health solutions partner and innovative leader in benefits management, health management, and healthcare delivery. Backed by the strength of a team of 8,200+ professionals, we’re committed to improving the wellbeing of Canadians so that every life can be lived to the fullest.
Medavie provides all-in-one private health insurance, public health administration, emergency medical services as Canada's largest contracted provider, as well as primary care, community health and mental health and addictions solutions, medical communications, and clinical training.
As a not-for-profit organization, we’re recognized for our investments in our employees as one of Canada’s Top 100 Employers, our community and social impact investments as one of Canada's Most Admired Corporate Cultures and certification as a Caring Company, as well as Rainbow Registered accreditation for our commitment to diversity and inclusion.