Top Benefits
About the role
Job Description Customer Services at Nokia delivers expert support across technical, operational, and educational domains—driving customer satisfaction through every phase of network service delivery. As part of the Care team, you’ll provide front-line and advanced support for software and hardware issues, collaborate with internal teams and customers, and escalate key challenges to R&D to ensure fast, effective resolutions.
How You Will Contribute And What You Will Learn
- Collaborates effectively in diverse environments, applying best practices and business insights to enhance products or services.
- Applies advanced analytical thinking to resolve complex or non-routine issues with innovative approaches.
- Provides expert-level system troubleshooting, including system-level tracing, debugging, and log analysis.
- Identifies, reproduces, and characterizes defects, working closely with R&D teams to implement fixes.
- Engages directly with customers on complex cases, offering solutions and workarounds as needed.
- Ensures service level agreement (SLA) targets are consistently met.
- Fulfills responsibilities in critical outage scenarios, ensuring rapid recovery as per emergency protocols.
- Authors, reviews, and approves knowledge articles, while also mentoring others in content creation.
Key Skills And Experience You have:
- Solid understanding of virtualization and networking technologies including VMware, OpenStack, Containers, EVPN, VxLAN, Vswitch, IP standards, Layer 2, routing protocols, and MPLS services.
- Strong ability to communicate technical issues and solutions effectively with both internal teams and external customers.
It would be nice if you also had:
- Previous experience as an intern or co-op student at Nokia.
- Exposure to Research and Development (R&D) or customer-facing roles; familiarity with Nokia NSP and IP products is a plus (training is available).
- Quick learner with strong adaptability and problem-solving skills; proficient in Microsoft Office and thrives under pressure.
About Us About Nokia Join us in creating the technology that helps the world act together.
We are a B2B technology innovation leader, pioneering networks that sense, think and act™, putting the world’s people, machines and devices in sync to create a more sustainable, productive and accessible future.
Learn more about life at Nokia .
About The Business Group A robust digital backbone is the unsung hero of modern life, underpinning everything from daily interactions to cloud computing and critical infrastructure. The Network Infrastructure team is passionate about pushing the boundaries of what's possible in networking, tackling the toughest challenges and delivering innovative solutions.
We deliver trusted, purpose-built IP, optical, fixed, and data center solutions that power the internet, drive the global economy, and support the mission-critical industries that keep the world running.
Our recruitment process We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .
About The Team Some of our benefits in Canada :
- Corporate Retirement Savings Plan
- Health and dental benefits
- Short-term disability, and long-term disability
- Life insurance, and AD&D – Company paid 2x base pay
- Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
- Paid time off for holidays and Vacation
- Employee Stock Purchase Plan
- Tuition Assistance Plan
- Adoption assistance
- Employee Assistance Program/Work Life Resource Program
The above benefits exclude students.
Disclaimer for US/Canada Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity. Check the salary ranges in the job info section for this role.
All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.
About Nokia
At Nokia, we create technology that helps the world act together.
As a B2B technology innovation leader, we are pioneering networks that sense, think and act by leveraging our work across mobile, fixed and cloud networks. In addition, we create value with intellectual property and long-term research, led by the award-winning Nokia Bell Labs.
With truly open architectures that seamlessly integrate into any ecosystem, our high-performance networks create new opportunities for monetization and scale. Service providers, enterprises and partners worldwide trust Nokia to deliver secure, reliable and sustainable networks today – and work with us to create the digital services and applications of the future.
For our latest updates, please visit us online www.nokia.com
To view open positions and to apply, please visit: www.nokia.com/careers
Top Benefits
About the role
Job Description Customer Services at Nokia delivers expert support across technical, operational, and educational domains—driving customer satisfaction through every phase of network service delivery. As part of the Care team, you’ll provide front-line and advanced support for software and hardware issues, collaborate with internal teams and customers, and escalate key challenges to R&D to ensure fast, effective resolutions.
How You Will Contribute And What You Will Learn
- Collaborates effectively in diverse environments, applying best practices and business insights to enhance products or services.
- Applies advanced analytical thinking to resolve complex or non-routine issues with innovative approaches.
- Provides expert-level system troubleshooting, including system-level tracing, debugging, and log analysis.
- Identifies, reproduces, and characterizes defects, working closely with R&D teams to implement fixes.
- Engages directly with customers on complex cases, offering solutions and workarounds as needed.
- Ensures service level agreement (SLA) targets are consistently met.
- Fulfills responsibilities in critical outage scenarios, ensuring rapid recovery as per emergency protocols.
- Authors, reviews, and approves knowledge articles, while also mentoring others in content creation.
Key Skills And Experience You have:
- Solid understanding of virtualization and networking technologies including VMware, OpenStack, Containers, EVPN, VxLAN, Vswitch, IP standards, Layer 2, routing protocols, and MPLS services.
- Strong ability to communicate technical issues and solutions effectively with both internal teams and external customers.
It would be nice if you also had:
- Previous experience as an intern or co-op student at Nokia.
- Exposure to Research and Development (R&D) or customer-facing roles; familiarity with Nokia NSP and IP products is a plus (training is available).
- Quick learner with strong adaptability and problem-solving skills; proficient in Microsoft Office and thrives under pressure.
About Us About Nokia Join us in creating the technology that helps the world act together.
We are a B2B technology innovation leader, pioneering networks that sense, think and act™, putting the world’s people, machines and devices in sync to create a more sustainable, productive and accessible future.
Learn more about life at Nokia .
About The Business Group A robust digital backbone is the unsung hero of modern life, underpinning everything from daily interactions to cloud computing and critical infrastructure. The Network Infrastructure team is passionate about pushing the boundaries of what's possible in networking, tackling the toughest challenges and delivering innovative solutions.
We deliver trusted, purpose-built IP, optical, fixed, and data center solutions that power the internet, drive the global economy, and support the mission-critical industries that keep the world running.
Our recruitment process We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .
About The Team Some of our benefits in Canada :
- Corporate Retirement Savings Plan
- Health and dental benefits
- Short-term disability, and long-term disability
- Life insurance, and AD&D – Company paid 2x base pay
- Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
- Paid time off for holidays and Vacation
- Employee Stock Purchase Plan
- Tuition Assistance Plan
- Adoption assistance
- Employee Assistance Program/Work Life Resource Program
The above benefits exclude students.
Disclaimer for US/Canada Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity. Check the salary ranges in the job info section for this role.
All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.
About Nokia
At Nokia, we create technology that helps the world act together.
As a B2B technology innovation leader, we are pioneering networks that sense, think and act by leveraging our work across mobile, fixed and cloud networks. In addition, we create value with intellectual property and long-term research, led by the award-winning Nokia Bell Labs.
With truly open architectures that seamlessly integrate into any ecosystem, our high-performance networks create new opportunities for monetization and scale. Service providers, enterprises and partners worldwide trust Nokia to deliver secure, reliable and sustainable networks today – and work with us to create the digital services and applications of the future.
For our latest updates, please visit us online www.nokia.com
To view open positions and to apply, please visit: www.nokia.com/careers