Quality Assurance (QA) and Application Support Analyst
Top Benefits
About the role
Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!
Our core values:
Integrity – We do what’s right, even when no one is looking.
Improvement – We do it well. Then we do it better.
Caring – We put ourselves in others’ shoes.
Authenticity – We like people, not pretense.
Determination – We kick down walls.
Are you passionate about quality, problem-solving, and making a real impact in IT operations? We’re looking for a QA and Application Support Analyst to join our dynamic team. In this role, you’ll be at the heart of our application lifecycle—triaging user requests, managing testing processes, and championing quality standards across the organization.
You’ll collaborate with cross-functional teams to ensure our applications run smoothly and meet the highest standards. If you thrive in a fast-paced environment and enjoy both technical and customer-facing work, we want to hear from you!
As a QA and Application Support Analyst, you will
- Lead and manage smoke and regression testing for applications
- Triage, prioritize, and assign incoming help desk requests
- Develop and execute manual and automated test cases, scripts, and plans
- Establish and improve QA methodologies and tools for defect management
- Analyze risks related to defects and security issues
- Escalate unresolved issues to appropriate support levels
- Communicate effectively with technical and business teams
- Provide regular updates to stakeholders and executives
- Stay current with QA best practices and industry trends
The experience we like to see
- Post-secondary degree or diploma in IT or related field
- 3+ years of software testing experience
- 3+ years in an IT-related customer service role
- Strong knowledge of testing methodologies and QA best practices
- Excellent analytical, organizational, and communication skills
- Proficiency in Microsoft Office
- Experience with Microsoft Dynamics 365, Microsoft Azure DevOps and Business Intelligence
Bonus Points
- BSc in Computer Science
- 5+ years in QA, with at least 3 years in testing and IT support
- Experience with ERP & CRM systems (especially Microsoft Dynamics 365)
- Strong report writing and documentation skills
- Experience with Data Quality programs and/or a BI platform (PowerBI)
Who You’ll Work With
- Business Analysts
- Project Managers
- Development & Web Teams
- IT Operations
- BI Data Specialists
- CIO and Director of IT
- Key stakeholders across departments
Why Join Us?
- Flexible work schedule with core hours
- No travel required (except for orientation or special events)
- Opportunity to shape QA standards and practices
- Supportive, collaborative team environment
- Exposure to cutting-edge Microsoft technologies
- Generous employee discounts
- Employee Recognition Program
- Extended health care and dental coverage
- Gym membership discount
- Professional Development Programs
- Career Progression
- Company events
Ready to Apply?
If you're excited about this opportunity and meet the qualifications, we encourage you to apply—even if your experience doesn’t match every requirement. We value diverse perspectives and are committed to building an inclusive team.
INDHP
We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?
About Trail Appliances BC
At Trail Appliances, we make everyday life better.
Whether that’s finding the perfect washer-dryer combo to meet the needs (and laundry piles) of your growing family or collaborating with interior designers and developers to design dream kitchens, we help inspire possibilities to create special moments at home. With 50+ years in the home appliance industry, our family have handpicked over 55 of the best brands from around the world to satisfy your inner technie, your inner designer, and your not-so-inner accountant. Think of your favorite appliance brand. We’ve got it and over 50 others to compare it to. As a family business, we can do things big chains can’t. Like having showrooms full of thousands of appliances. Or training a team of experts so buying appliances is as easy as using them.
In fact, we have three divisions of appliance experts who are eagerly supported by in-house delivery teams, customer support specialists, and appliance technicians.
Our three divisions:
- Retail Sales
- Builder Division (Single Family, Multi-Family, and Apartment Replacement)
- Designer Sales
Join our team of Trailblazers -> https://www.trailappliances.com/careers
Quality Assurance (QA) and Application Support Analyst
Top Benefits
About the role
Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!
Our core values:
Integrity – We do what’s right, even when no one is looking.
Improvement – We do it well. Then we do it better.
Caring – We put ourselves in others’ shoes.
Authenticity – We like people, not pretense.
Determination – We kick down walls.
Are you passionate about quality, problem-solving, and making a real impact in IT operations? We’re looking for a QA and Application Support Analyst to join our dynamic team. In this role, you’ll be at the heart of our application lifecycle—triaging user requests, managing testing processes, and championing quality standards across the organization.
You’ll collaborate with cross-functional teams to ensure our applications run smoothly and meet the highest standards. If you thrive in a fast-paced environment and enjoy both technical and customer-facing work, we want to hear from you!
As a QA and Application Support Analyst, you will
- Lead and manage smoke and regression testing for applications
- Triage, prioritize, and assign incoming help desk requests
- Develop and execute manual and automated test cases, scripts, and plans
- Establish and improve QA methodologies and tools for defect management
- Analyze risks related to defects and security issues
- Escalate unresolved issues to appropriate support levels
- Communicate effectively with technical and business teams
- Provide regular updates to stakeholders and executives
- Stay current with QA best practices and industry trends
The experience we like to see
- Post-secondary degree or diploma in IT or related field
- 3+ years of software testing experience
- 3+ years in an IT-related customer service role
- Strong knowledge of testing methodologies and QA best practices
- Excellent analytical, organizational, and communication skills
- Proficiency in Microsoft Office
- Experience with Microsoft Dynamics 365, Microsoft Azure DevOps and Business Intelligence
Bonus Points
- BSc in Computer Science
- 5+ years in QA, with at least 3 years in testing and IT support
- Experience with ERP & CRM systems (especially Microsoft Dynamics 365)
- Strong report writing and documentation skills
- Experience with Data Quality programs and/or a BI platform (PowerBI)
Who You’ll Work With
- Business Analysts
- Project Managers
- Development & Web Teams
- IT Operations
- BI Data Specialists
- CIO and Director of IT
- Key stakeholders across departments
Why Join Us?
- Flexible work schedule with core hours
- No travel required (except for orientation or special events)
- Opportunity to shape QA standards and practices
- Supportive, collaborative team environment
- Exposure to cutting-edge Microsoft technologies
- Generous employee discounts
- Employee Recognition Program
- Extended health care and dental coverage
- Gym membership discount
- Professional Development Programs
- Career Progression
- Company events
Ready to Apply?
If you're excited about this opportunity and meet the qualifications, we encourage you to apply—even if your experience doesn’t match every requirement. We value diverse perspectives and are committed to building an inclusive team.
INDHP
We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?
About Trail Appliances BC
At Trail Appliances, we make everyday life better.
Whether that’s finding the perfect washer-dryer combo to meet the needs (and laundry piles) of your growing family or collaborating with interior designers and developers to design dream kitchens, we help inspire possibilities to create special moments at home. With 50+ years in the home appliance industry, our family have handpicked over 55 of the best brands from around the world to satisfy your inner technie, your inner designer, and your not-so-inner accountant. Think of your favorite appliance brand. We’ve got it and over 50 others to compare it to. As a family business, we can do things big chains can’t. Like having showrooms full of thousands of appliances. Or training a team of experts so buying appliances is as easy as using them.
In fact, we have three divisions of appliance experts who are eagerly supported by in-house delivery teams, customer support specialists, and appliance technicians.
Our three divisions:
- Retail Sales
- Builder Division (Single Family, Multi-Family, and Apartment Replacement)
- Designer Sales
Join our team of Trailblazers -> https://www.trailappliances.com/careers