IT Help Desk Support
Top Benefits
About the role
Posting#: 25-80
Location: Bay St. Sault Ste. Marie
Reports to: Manager, IT Infrastructure & Operations
Job Type: Regular, Full Time
Are you a community-minded person that’s passionate about investing locally and giving back to your community? Do you like working with other awesome and like-minded people toward a common goal?
Here at YNCU, we are all about putting our money where our mouth is and keeping our dollars local and investing back into our members, staff, and community; and we are looking for people like you to join our team.
JOB SUMMARY:
The IT Help Desk Support assists the organization's computer users by providing amazing customer service, troubleshooting, and technical support through phone, email, remote desktop, or in-person by receiving, prioritizing, documenting, and actively resolving end user help desk requests.
DUTIES & RESPONSIBILITIES:
- Troubleshoot effectively with end user to uncover the necessary details of the issue
- Determine the best solution based on the issue and details provided by the end users
- Walk end users through problem-solving processes
- Recognize and escalate deeper and more complex issues to System Administrators, or Network Specialist
- Follow up with end users to ensure their issues have been resolved
- Effectively communicate with the end users in a clear, positive, and professional manner
- Ensure all assigned requests are responded to and dealt with in a timely manner
- Accurately log help desk tickets into help desk software management
- Prioritize help desk tickets according to severity
- Record metrics to identify areas for improvement, or repetitive issues
- Demonstrate a patient attitude and ability to communicate with users with a varying level of expertise
- Perform basic hardware and software installations, configurations, and updates.
- Be an active member of a supportive and customer service-oriented IT team
- Administer hardware asset information
- Other duties as assigned
QUALIFICATIONS:
- Post-secondary degree/diploma in computer related field or equivalent work experience
- A+ & Net+ certification would be an asset
- Practical knowledge of most recent Windows OS, MS 365, Microsoft applications, and Microsoft Azure
- Basic knowledge of TCP/IP networking (firewalls, routing, security, DNS, VPN
- Excellent knowledge of PC hardware and software
- Demonstrated troubleshooting abilities
- Must be able to perform heavy lifting on an occasional basis (approximately 13 kg)
- Must be bondable
Why work at YNCU?
YNCU employees get to be a part of the growing credit union movement and help us get the word out on why banking locally is so important. We’re your friendly, helpful, and financially savvy neighbour who provides tailored financial services to our members, supports small businesses, creates local jobs, and gives back to causes that matter. Through our Good Neighbours Employee Volunteer Program and Monthly Staff Donation Draws, we even let you choose the causes we donate to and support.
· B Corp Certified
· Certified Ontario Living Wage Employer
· Canada's Healthy Workplace Month Great Employer Award (2024)
· Flexible work arrangements once fully oriented
· Competitive Compensation, Incentive Programs and Benefits
· 37.5-hour work week
· 7% matching pension
· Benefits are 100% paid for by YNCU
· Wellness Initiatives including our Employee and Family Assistance Program, premium membership for Calm, Consult+, and LIFT Virtual Fitness
· Learning and Development Opportunities
· Paid Volunteer opportunities
· Fun and meaningful Employee Resource Groups
· Free bank account and discounted rates for Employees
YNCU strives to be a diverse workplace reflective of the communities that we live in. We are committed to a diverse workforce and invite everyone to apply. YNCU makes hiring decisions solely on qualifications, merit, and business needs at the time.
YNCU is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, gender, religion, sexual orientation, national origin, disability, pregnancy, or any other protected characteristic as outlined by national, provincial, or municipal laws. This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, leave of absence, compensation, benefits, and training.
Your Neighbourhood Credit Union will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process. Please contact Human Resources at hrjobs@yncu.com
About Your Neighbourhood Credit Union (YNCU)
YNCU is a local credit union that's been serving communities across Southwestern and Northern Ontario for over 75 years. We pride ourselves on being an honest financial partner who understands the real trials and financial realities of our members' lives today. We’re the kind of partner who would rather use our profits to fuel local growth than let them leave the communities we belong to.
We're proud to be a Certified B Corp. As a cooperative organization, we believe in being a part of a larger movement to benefit all people, communities, and the planet. We are committed to being in business for purpose, not just for profit.
Our business thrives when people from the neighbourhood come to work with us, especially community-minded people who are passionate about giving back to the place they call home. Working here allows you to make meaningful connections and build a sense of community that sets YNCU apart from the big banks: we believe in keeping our dollars local by re-investing in our members, staff and neighbours.
Join our Neighbourhood and become part of a financial institution that is dedicated to making things happen for our members!
YNCU acknowledges the history of the traditional territory on which it operates. YNCU is headquartered on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee Peoples as well as on Robinson-Huron Treaty territory, traditional territory of the Anishnaabeg, specifically the Garden River and Batchewana First Nations, as well as Métis People. We recognize our responsibility to serve as stewards for the land and respect and honour the long standing relationships of the original caretakers who came before us.
This land acknowledgement is a small act of reconciliation on behalf of YNCU to our First Nations community members. We welcome any suggestions for this land acknowledgment, or for how we can better act as stewards of respect and reconciliation.
IT Help Desk Support
Top Benefits
About the role
Posting#: 25-80
Location: Bay St. Sault Ste. Marie
Reports to: Manager, IT Infrastructure & Operations
Job Type: Regular, Full Time
Are you a community-minded person that’s passionate about investing locally and giving back to your community? Do you like working with other awesome and like-minded people toward a common goal?
Here at YNCU, we are all about putting our money where our mouth is and keeping our dollars local and investing back into our members, staff, and community; and we are looking for people like you to join our team.
JOB SUMMARY:
The IT Help Desk Support assists the organization's computer users by providing amazing customer service, troubleshooting, and technical support through phone, email, remote desktop, or in-person by receiving, prioritizing, documenting, and actively resolving end user help desk requests.
DUTIES & RESPONSIBILITIES:
- Troubleshoot effectively with end user to uncover the necessary details of the issue
- Determine the best solution based on the issue and details provided by the end users
- Walk end users through problem-solving processes
- Recognize and escalate deeper and more complex issues to System Administrators, or Network Specialist
- Follow up with end users to ensure their issues have been resolved
- Effectively communicate with the end users in a clear, positive, and professional manner
- Ensure all assigned requests are responded to and dealt with in a timely manner
- Accurately log help desk tickets into help desk software management
- Prioritize help desk tickets according to severity
- Record metrics to identify areas for improvement, or repetitive issues
- Demonstrate a patient attitude and ability to communicate with users with a varying level of expertise
- Perform basic hardware and software installations, configurations, and updates.
- Be an active member of a supportive and customer service-oriented IT team
- Administer hardware asset information
- Other duties as assigned
QUALIFICATIONS:
- Post-secondary degree/diploma in computer related field or equivalent work experience
- A+ & Net+ certification would be an asset
- Practical knowledge of most recent Windows OS, MS 365, Microsoft applications, and Microsoft Azure
- Basic knowledge of TCP/IP networking (firewalls, routing, security, DNS, VPN
- Excellent knowledge of PC hardware and software
- Demonstrated troubleshooting abilities
- Must be able to perform heavy lifting on an occasional basis (approximately 13 kg)
- Must be bondable
Why work at YNCU?
YNCU employees get to be a part of the growing credit union movement and help us get the word out on why banking locally is so important. We’re your friendly, helpful, and financially savvy neighbour who provides tailored financial services to our members, supports small businesses, creates local jobs, and gives back to causes that matter. Through our Good Neighbours Employee Volunteer Program and Monthly Staff Donation Draws, we even let you choose the causes we donate to and support.
· B Corp Certified
· Certified Ontario Living Wage Employer
· Canada's Healthy Workplace Month Great Employer Award (2024)
· Flexible work arrangements once fully oriented
· Competitive Compensation, Incentive Programs and Benefits
· 37.5-hour work week
· 7% matching pension
· Benefits are 100% paid for by YNCU
· Wellness Initiatives including our Employee and Family Assistance Program, premium membership for Calm, Consult+, and LIFT Virtual Fitness
· Learning and Development Opportunities
· Paid Volunteer opportunities
· Fun and meaningful Employee Resource Groups
· Free bank account and discounted rates for Employees
YNCU strives to be a diverse workplace reflective of the communities that we live in. We are committed to a diverse workforce and invite everyone to apply. YNCU makes hiring decisions solely on qualifications, merit, and business needs at the time.
YNCU is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, gender, religion, sexual orientation, national origin, disability, pregnancy, or any other protected characteristic as outlined by national, provincial, or municipal laws. This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, leave of absence, compensation, benefits, and training.
Your Neighbourhood Credit Union will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process. Please contact Human Resources at hrjobs@yncu.com
About Your Neighbourhood Credit Union (YNCU)
YNCU is a local credit union that's been serving communities across Southwestern and Northern Ontario for over 75 years. We pride ourselves on being an honest financial partner who understands the real trials and financial realities of our members' lives today. We’re the kind of partner who would rather use our profits to fuel local growth than let them leave the communities we belong to.
We're proud to be a Certified B Corp. As a cooperative organization, we believe in being a part of a larger movement to benefit all people, communities, and the planet. We are committed to being in business for purpose, not just for profit.
Our business thrives when people from the neighbourhood come to work with us, especially community-minded people who are passionate about giving back to the place they call home. Working here allows you to make meaningful connections and build a sense of community that sets YNCU apart from the big banks: we believe in keeping our dollars local by re-investing in our members, staff and neighbours.
Join our Neighbourhood and become part of a financial institution that is dedicated to making things happen for our members!
YNCU acknowledges the history of the traditional territory on which it operates. YNCU is headquartered on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee Peoples as well as on Robinson-Huron Treaty territory, traditional territory of the Anishnaabeg, specifically the Garden River and Batchewana First Nations, as well as Métis People. We recognize our responsibility to serve as stewards for the land and respect and honour the long standing relationships of the original caretakers who came before us.
This land acknowledgement is a small act of reconciliation on behalf of YNCU to our First Nations community members. We welcome any suggestions for this land acknowledgment, or for how we can better act as stewards of respect and reconciliation.