MAINTENANCE OPERATIONS CONTROL DUTY MANAGER

Reference #: 2026-41

Strong. Proud. Uplifting.

At Ornge, we believe that ordinary people can do extraordinary things.

Each day, we connect communities with critical care across Ontario, Canada. In the air and by land, our teams deliver equity in emergency response, uplifting the lives of those in our care.

We are excited to onboard individuals who bring energy, enthusiasm, and professionalism to our growing group of difference-makers and life-changers.

Discover Ontario, Canada, and an exciting career with Ornge.

Position Title

Maintenance Operations Control Duty Manager (MOC-DM)

Department/Section

Aviation

Employment Status

Permanent Full Time

Targeted Hourly Rate

$51.76 - $61.47/Hour

Work Mode

Remote (Subject to Change Based on Operational Needs)

Existing Vacancy

Yes

Location

5310 Explorer Dr, Mississauga, ON (Primary)

Hours of Work

Monday-Sunday 40 Hours/Week

24/7 Shift Work of Days/Nights

Posting Open Date

Friday, March 20 2026

Posting Close Date

Friday, April 3 2026

The targeted hourly rate is supplemented by a competitive total rewards package. The hourly rate offered to the successful candidate will consider a wide array of factors such as the individual’s skillset, level of experience applicable to the role and internal equity considerations.

Uplifting Your Career at Ornge

The Maintenance Operations Control Duty Manager (MOC) is a duty management position within the Aviation Maintenance department reporting to the Manager, Technical Services. The MOC’s primary responsibility will be to effectively manage and monitor the day-to-day aircraft Rotor Wing and Fixed Wing fleet maintenance requirements, coordinate short term and plan long term aircraft and component maintenance, ensuring that both technical dispatch and operational requirements are met.

The MOC will be a central point of contact for all day-to-day operational maintenance issues. This position will operate in a 24/7 capacity to ensure that there is continuous coverage that monitors all communication systems, including but not limited to email, phone, and MS Teams with the ability to provide immediate technical and AOG management assistance to aircraft both on the ground and in-flight.

This position will be located at the Head Office in Mississauga with the opportunity to work remotely. MOC Duty Manager’s will be required to work various shifts and overtime, including day and night shifts and weekends in a 24/7 environment on a rotational schedule.

Key Accountabilities:

Daily Operations:

• Acts as the first point of contact to determine actions utilizing judgement and following procedures and regulatory requirements.

• Acts as a point of contact with the respective fleet’s Chief Engineer, monitoring phone lines, communications, and email traffic for aircraft maintenance operational issues.

• Delegates to provide technical and management assistance to maintenance, flight crews, and operations personnel.

• Liaises with Base Engineers/Leads for shift-end/handover reports to ensure a smooth and seamless work transition with the incoming shift Lead.

• Functions under the Chief Engineer for out of hours support 24/7/365.

• Acts as the central point of contact for the application and authorization of deferrals.

• Coordinates materials and resources to conduct repairs on open defects.

• Supports troubleshooting efforts, including repetitive defects, for Fixed Wing and Rotor Wing fleet operations:

• Communicates with the respective Chief Engineer for the scheduling of aircraft, research and requisitioning of parts, as well as labour resources for the rectification of open defects.

• Coordinates with the appropriate company personnel or approved vendors to move parts, tooling, and appropriately qualified personnel at the aircraft location to conduct repairs.

• Monitors Maintenance Support requests and assists or delegates as appropriate (includes reported issues with the Digital Maintenance Tracking Software System).

• Predicts and escalates maintenance trends to leadership for actioning.

• Identifies, evaluates, and prioritizes short-term faults that may potentially impact the company’s operational fleet availability.

• Monitors and reviews defects to identify recurring defects and SMS (SDR) reporting opportunities.

• Maintains the Aircraft Out of Service (AOSR) tracking systems and generates reports to inform meetings.

• Provides a daily report of aircraft serviceability, operational delays, and incidents from the previous day’s operations for the “Day of Ops” meetings.

• Monitors and updates aircraft status’ in the Flight Operations tracking system.

• Communicates with various stakeholders regarding maintenance requirements and Special Purpose Flight Permits.

• Communicates maintenance-related requirements with the Chief Engineers, OCC, Central Scheduling, Flight Operations, and manufacturers’ representatives.

• Coordinates with the Person Responsible for Maintenance, Chief Engineer, Operations Manager, Central Scheduling and Travel as appropriate to provide support when a Special Purpose Flight Permit is issued.

• Other duties as assigned.

Coordinatingand PlanningMaintenance:

• Monitor aircraft times and coming due reports and coordinate short-term maintenance activities with the OCC Duty Manager and Central Scheduling to minimize the impact on operations by avoiding downgrading multiple bases in the same geographical area.
• Prepare long-term heavy check and component replacement forecasts.
• Build work packages (work orders) in the computerized maintenance tracking system.
• Coordinate with the appropriate company personnel or approved vendors to move parts, tooling and appropriately qualified personnel at the aircraft location to carry out the required work.
• Monitor Quarantine Stores and related defects for ‘Hold for Troubleshooting’ parts and determine the disposition of affected parts (Ship or Shelf).
• Plan and prepare work orders for internally repaired components based on operational/planned aircraft maintenance requirements.
• Provide continuous tracking of MEL deferred defects, to ensure troubleshooting and corrective actions are accomplished expeditiously and within approved time limits.

Qualifications:

• College diploma in aircraft maintenance or completion of a four-year apprenticeship program is required.
• A minimum of 5 years of experience is required.
• Must be a fully licensed and qualified Aircraft Maintenance Engineer under Transport Canada regulations (M1/M2, E) with the ability to obtain a company ACA is required.
• Possess a valid passport and travel documents for travel to and from Canada is required.
• Possess a Canadian Driver’s License is required.
• Experience on Normal and/or Transport category aircraft is preferred.
• Demonstrated the ability to work in a supervisory role is preferred.
• PC12 and/or AW139 type certification is preferred.

Total Rewards:

• Comprehensive Health, Dental and Vision Benefit Plan.
• 24/7 Employee and Family Assistance Program.
• Premium Defined Benefits Pension Plan Automatic Enrollment.
• Three Paid Personal Days (Pro-Rated for Year 1).
• Accrued vacation time starting at three weeks per year.
• PERKS! Employee Promotional Programs relating to personal phone plans, furniture, home/car insurance, travel, fitness, attractions and more!
• Tuition reimbursement and opportunities for learning and development.

At Ornge, we are:

• Community connectors.
• Equity in healthcare.
• Strong in our convictions.
• Proud of the services we provide.
• Uplifting in our mission, values, and services.

You can expect us to be:

• Competitive in pay, benefits, vacation time and more.
• Promoters of diversity.
• Champions of inclusivity and accessibility.
• Committed to your career advancement.
• A tight-knit, supportive culture.

A bit about you:

• You are driven by our collective desire to make a difference.
• Excited by problem solving and excels at in-the-moment decision making.
• Teamwork has always been where you thrive.
• You are ready to put your skills into action in a fast-paced environment.

What’s next:

• If you are ready to uplift lives, apply directly online.
• On apply, we’ll send you an email on how to check your application status within Jobvite.
• Ornge is committed to providing accessible accommodations in compliance with Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please email us at HR@ornge.ca.
• Ornge encourages applications from candidates identifying as a member of a traditionally underrepresented group including First Nations, Métis, Inuit, and urban Indigenous peoples; Francophone persons; Black and racialized persons; members of 2SLGBTQIA+ communities; and persons with disabilities.
• Ornge communicates with candidates for job openings by email and does not incorporate AI technology in its recruitment process. Applicants are responsible to check their email for updates and ensure they can receive messages from unfamiliar senders. We send time-sensitive information via email; it is important for applicants to check their email frequently. If we do not receive a response from applicants, we will assume that they are no longer interested in the position, resulting in the removal of their application from the competition.

Are you ready to pursue a career that has a profound impact on communities across Ontario, Canada?Join us.

Ornge. Lives uplifted.