Team Lead, Member Services & Engagement (MSE)

Status: Temporary Full-Time (1.0 FTE) - Until September 25, 2026 - Temporary may become regular

Reporting To: Director, Member Services & Engagement

Date Available: Negotiable

Hours of Work: 7.75 hours per day, 38.75 hours per week

Program: Medical Home Support

Classification: Program Specialist III

Salary Range: $36.42 - $52.13

Closing Date: September 7, 2025

About Us

Mosaic Primary Care Network (PCN) provides a wide range of primary health care services in the northeast and southeast Calgary communities in partnership with a group of family doctors. Our talented interdisciplinary health care teams work together to provide services that best support patient needs.

We want YOU to bring your expertise to our growing team as we continue to develop solutions to meet the needs of our local community. If you have initiative, are resourceful, engage easily in teamwork, and most importantly, want to make a difference in healthcare, we want to hear from you!

Position Summary

Under the direction of the Director, Member Services & Engagement, the Team Lead is a program specialist who is responsible for guiding and coordinating work within the department to achieve objectives while ensuring the successful execution of departmental goals. The role requires effective leadership skills, strong communication and project management skills, along with the ability to inspire and motivate team members to perform at their best. The Team Lead plays a vital role in fostering a positive team culture and promoting collaboration, as well as in supporting the Director and MSE leadership team in ongoing organizational initiatives.

This role will also serve as a liaison to collaborate with internal and external stakeholders to support implementation of the MSE’s goals and objectives, including all MAPS transition activities and initiatives.

Key Responsibilities

Team Leadership and Project Planning/Implementation

• Fosters a collaborative and inclusive work environment that encourages open communication and teamwork.
• Works in close partnership with the director and MSE leadership team to support early change adoption and identification and resolution of personnel concerns.
• Provides day-to-day operational and project support to the MSE team to inform strategic decision making.

Data Analysis and Quality Improvement

• Facilitates collaboration across internal and external teams to harmonize activities and departmental goals.
• Analyze departmental measures, metrics, and Key Performance Indicators (KPIs), track and monitor progress toward departmental goals for reporting.
• Development of presentations, project proposals and briefs, and planning documents with data-backed insights and visualizations.
• Continuously reviews and optimizes departmental-level processes to enhance efficiency, productivity, and overall effectiveness.
• Supports the reporting of departmental measurements, metrics, and KPIs in collaboration with the MSE Leadership team to ensure progress on program goals, objectives and targets.
• Provides change management support for implementation of processes and initiatives.
• Monitors and reports on departmental quality assurance measures and projects for reporting.
• Other related duties as assigned.

Qualifications & Requirements

Education & Experience

• Bachelor’s degree in business administration, communications, economics, or data science; A Master’s degree is preferred.
• Minimum five years of related experience, which includes project management, change management, quality improvement, forecasting and data analysis.
• Previous leadership or supervisory experience is considered an asset.
• Completion of an Indigenous relations course to assist in partnership initiatives is an asset.

Certifications

• ProSci Change management certification.
• Completion of, or working towards CAPM or PMP certification, is preferred.
• Lean Six Sigma Black Belt certification (or equivalent) is asset.

Knowledge, Skills and Abilities

• Strong business acumen, strategic thinking, and project management skills.
• Demonstrated ability to work independently and with cross-functional teams; Autonomous thinking and decision making within positional scope.
• Ability to be flexible, adaptable and thrive in a dynamic, evolving environment.
• Advanced Microsoft Office Suite (e.g. Word, PowerPoint, Excel, Visio, etc.)
• Advanced understanding and interpretation of data reports and the ability to translate data into valuable practice level QI projects.
• Advanced proficiency in project management tools, data analysis (SQL, SPSS, R), and visualization tools (Power BI, Tableau, Looker).
• Ability to work with a high level of autonomy, attention to detail, and professionalism.
• Exceptional verbal, oral, written, and presentation skills, including the ability to communicate at effectively at all organizational levels.
• Ability to excel in a team setting focused on engagement and collaboration; Demonstrating change leadership and transformation and fostering a growth mindset within the team.
• Ability to effectively manage multiple priorities and competing demands.

Competencies

The Core Competencies listed below are identified by Mosaic leadership and should be demonstrated by all employees across the organization:

Practice Communication Excellence (Communication)

• Plan and deliver oral and written communications respectfully and tactfully to make an impact and persuade an intended audience.

Build Community-Feeling (Teamwork)

• Able to share due credit with coworkers, display enthusiasm, and team spirit and promote a friendly group working environment.

Advocate for Patient/Client (Patient/Client-Centricity)

• Able to demonstrate a high level of patient/client service delivery in a respectful and caring manner.

Understand Values of Change (Adaptability)

• Openness to different and new ways of doing things; willingness to modify one’s preferred way of doing things with a positive attitude.

Embrace Culture and Diversity (Cultural Competency)

• Developing positive attitudes towards diverse populations. gaining knowledge of different life practices and world views.

Act with Professionalism (Personal Effectiveness)

• Takes personal responsibility for the quality and timeless or work and achieves results with little oversight.

Working Conditions

• Occasional evening and weekend hours required.
• Ability to travel on public transportation or valid driver’s license with access to own car in good repair is required.

Why Mosaic PCN

We provide a competitive benefits package for eligible employees including: comprehensive health and dental coverage, Health Spending Account (HSA) / Wellness Account (WA), a group RRSP matching program, professional development opportunities, generous vacation and other paid time off, and more!

Conditions of Employment

Successful applicants must provide proof of qualifications and a current police information check (PIC) including vulnerable search at the applicant’s expense. The results of the PIC may alter or revoke any offer made by Mosaic PCN.

We would like to thank all applicants for their interest and resumes. Please note, only those candidates chosen to proceed through the selection process will be contacted. No phone calls please.

This position is part of the bargaining unit covered by a collective agreement with Health Sciences Association of Alberta (HSAA).