About the role
Responsibilities
- Ensure all Financial and Non-Financial transaction requests are processed accurately and within the establish department service levels
- Collaborates with the Recordkeeping team members to investigate and provide timely resolution to all escalated requests and issues associated with the posting of transactions, opening of accounts, reconciliation and other fund-related issues, escalating to Recordkeeping management as required
- Identifies opportunities for improved processing and input accuracy by monitoring all errors for recurring issues
- Review and update account information based on daily control reporting as required
- Responds to inquiries and requests from internal CIBC Mellon Departments and external clients and client representatives regarding account activity
- Actively identify areas for service and process improvement
- Communicate with other Record Keeping business units on daily basis to resolve service delays e.g. documentation Not In Good Order, Settlement issues, client approval requirements
Qualifications
- Preferred College or University degree with focus on finance
- Experience in the mutual and pooled fund industry an asset.
- FundSERV knowledge an asset
- Strong Communication; time management skills
About CIBC Mellon
CIBC Mellon is dedicated to helping Canadian institutional investors and international institutional investors into Canada service their financial assets throughout the investment lifecycle. Founded in 1996, CIBC Mellon is 50-50 jointly owned by The Bank of New York Mellon Corporation (BNY) and Canadian Imperial Bank of Commerce (CIBC). CIBC Mellon delivers informed investment services for investment funds, pension plans, insurance companies, banks, foundations, endowments, corporations, and global financial institutions whose clients invest in Canada. As at June 30, 2024, CIBC Mellon had more than C$2.8 trillion in assets under custody and/or administration. CIBC Mellon is part of the BNY network, which as at June 30, 2024 had US$49.5 trillion in assets under custody and/or administration. CIBC Mellon is a licensed user of the CIBC trade-mark and certain BNY trade-marks, is the corporate brand of CIBC Mellon Global Securities Services Company and CIBC Mellon Trust Company, and may be used as a generic term to refer to either or both companies.
CIBC Mellon is a licensed user of the CIBC trademark and certain BNY trademarks, is the corporate brand of CIBC Mellon Global Securities Services Company Inc and CIBC Mellon Trust Company and may be used as a generic term to refer to either or both companies.
About the role
Responsibilities
- Ensure all Financial and Non-Financial transaction requests are processed accurately and within the establish department service levels
- Collaborates with the Recordkeeping team members to investigate and provide timely resolution to all escalated requests and issues associated with the posting of transactions, opening of accounts, reconciliation and other fund-related issues, escalating to Recordkeeping management as required
- Identifies opportunities for improved processing and input accuracy by monitoring all errors for recurring issues
- Review and update account information based on daily control reporting as required
- Responds to inquiries and requests from internal CIBC Mellon Departments and external clients and client representatives regarding account activity
- Actively identify areas for service and process improvement
- Communicate with other Record Keeping business units on daily basis to resolve service delays e.g. documentation Not In Good Order, Settlement issues, client approval requirements
Qualifications
- Preferred College or University degree with focus on finance
- Experience in the mutual and pooled fund industry an asset.
- FundSERV knowledge an asset
- Strong Communication; time management skills
About CIBC Mellon
CIBC Mellon is dedicated to helping Canadian institutional investors and international institutional investors into Canada service their financial assets throughout the investment lifecycle. Founded in 1996, CIBC Mellon is 50-50 jointly owned by The Bank of New York Mellon Corporation (BNY) and Canadian Imperial Bank of Commerce (CIBC). CIBC Mellon delivers informed investment services for investment funds, pension plans, insurance companies, banks, foundations, endowments, corporations, and global financial institutions whose clients invest in Canada. As at June 30, 2024, CIBC Mellon had more than C$2.8 trillion in assets under custody and/or administration. CIBC Mellon is part of the BNY network, which as at June 30, 2024 had US$49.5 trillion in assets under custody and/or administration. CIBC Mellon is a licensed user of the CIBC trade-mark and certain BNY trade-marks, is the corporate brand of CIBC Mellon Global Securities Services Company and CIBC Mellon Trust Company, and may be used as a generic term to refer to either or both companies.
CIBC Mellon is a licensed user of the CIBC trademark and certain BNY trademarks, is the corporate brand of CIBC Mellon Global Securities Services Company Inc and CIBC Mellon Trust Company and may be used as a generic term to refer to either or both companies.