Benefits Operations Specialist
Remote
Canada, United States
$32,600 - $73,350/yearly
Senior Level
Top Benefits
Unlimited personal time off
Paid parental leave
Co-working allowance
About the role
Who you are
- Experience in HR Operations - employee Benefits
- Obsessed to provide an excellent customer service experience
- Strong organizational and time management skills
- You constantly prioritize workloads
- You thrive to meet deadlines
- Strong verbal, written, and interpersonal skills to interact internally and externally at all levels
- Ability to work in a fast-paced environment and multi-task effectively
- You are a manager of one
- Proficient in Zendesk, Notion, Slack, Google suite; ability to learn other programs as required
- Writes and speaks fluent English
- It's not required to have experience working remotely, but considered a plus
What the job involves
- In your role, you will have the opportunity to develop yourself as an experienced international Benefits Specialist. Check out the 90+ countries in which we already operate here
- You will report to our Benefits Operations Manager
- Process and solve tickets and escalations in Zendesk/e-mail
- Provide delightful support to Employees and Clients re: Benefits in multiple areas
- Benefits plans key attributes, including pricing, coverage and claims
- Benefits plans enrolment and unenrollment
- Benefits invoicing / billing
- Benefits Remote platform
- Benefits vendors’ platforms
- Execute with care and precision data related tasks (preparation, entry, download etc.)
- Help define/detail and execute on Standard Operating Procedures
- Work closely and effectively within the Benefits team and with other Remote departments to analyse customers’ needs and deliver delightful solutions and experiences
- Be able to provide analytical, administrative and technical support in maintaining the benefits programs to ensure smooth administration of plans and policies
- Maintain the operations process documents and be able to find automation possibilities to streamline process
- Constantly research and systematically distill written knowledge in Notion
- Be able to go from “scout to scale” and actually start things up and get things done
- Be an internal and external champion of Remote's values and Benefits team's goals
- You'll report to: Benefits Manager
- Team: Operations - Benefits
The application process
- Start date: As soon as possible
- (async) Profile review
- Interview with recruiter
- Interview with Senior Manager, Benefits Solutions
- Interview with Manager, Benefits Solutions
- Bar Raiser Interview
- (async) Offer
- Please fill out the form below and upload your CV with a PDF format
- We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote
- If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead
- Please note we accept applications on an ongoing basis
Benefits
- Unlimited personal time off
- Paid parental leave
- Co-working allowance
- Flexible working hours
- Learning budget
- Mental health support
- Company stock options
- Home office setup
- Celebratory allowances
- Branded swag
- Other country-specific benefits
About Remote
Human Resources Services
5001-10,000
Talent is everywhere. Opportunity is not. Remote's mission is to create opportunity everywhere, empowering employers to find and hire the best talent, and enabling individuals to build financial and personal freedom.
Remote is a Global HR Platform that helps companies hire, manage, and pay their entire team — and more effectively compete in the modern global economy through our comprehensive set of core solutions including, HRIS, payroll, international employment, contractor management, and more.
Whether you’re just starting your global journey, or looking to optimize your existing operations, sign up or book a demo - and see how Remote makes global HR simple.
Benefits Operations Specialist
Remote
Canada, United States
$32,600 - $73,350/yearly
Senior Level
Top Benefits
Unlimited personal time off
Paid parental leave
Co-working allowance
About the role
Who you are
- Experience in HR Operations - employee Benefits
- Obsessed to provide an excellent customer service experience
- Strong organizational and time management skills
- You constantly prioritize workloads
- You thrive to meet deadlines
- Strong verbal, written, and interpersonal skills to interact internally and externally at all levels
- Ability to work in a fast-paced environment and multi-task effectively
- You are a manager of one
- Proficient in Zendesk, Notion, Slack, Google suite; ability to learn other programs as required
- Writes and speaks fluent English
- It's not required to have experience working remotely, but considered a plus
What the job involves
- In your role, you will have the opportunity to develop yourself as an experienced international Benefits Specialist. Check out the 90+ countries in which we already operate here
- You will report to our Benefits Operations Manager
- Process and solve tickets and escalations in Zendesk/e-mail
- Provide delightful support to Employees and Clients re: Benefits in multiple areas
- Benefits plans key attributes, including pricing, coverage and claims
- Benefits plans enrolment and unenrollment
- Benefits invoicing / billing
- Benefits Remote platform
- Benefits vendors’ platforms
- Execute with care and precision data related tasks (preparation, entry, download etc.)
- Help define/detail and execute on Standard Operating Procedures
- Work closely and effectively within the Benefits team and with other Remote departments to analyse customers’ needs and deliver delightful solutions and experiences
- Be able to provide analytical, administrative and technical support in maintaining the benefits programs to ensure smooth administration of plans and policies
- Maintain the operations process documents and be able to find automation possibilities to streamline process
- Constantly research and systematically distill written knowledge in Notion
- Be able to go from “scout to scale” and actually start things up and get things done
- Be an internal and external champion of Remote's values and Benefits team's goals
- You'll report to: Benefits Manager
- Team: Operations - Benefits
The application process
- Start date: As soon as possible
- (async) Profile review
- Interview with recruiter
- Interview with Senior Manager, Benefits Solutions
- Interview with Manager, Benefits Solutions
- Bar Raiser Interview
- (async) Offer
- Please fill out the form below and upload your CV with a PDF format
- We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote
- If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead
- Please note we accept applications on an ongoing basis
Benefits
- Unlimited personal time off
- Paid parental leave
- Co-working allowance
- Flexible working hours
- Learning budget
- Mental health support
- Company stock options
- Home office setup
- Celebratory allowances
- Branded swag
- Other country-specific benefits
About Remote
Human Resources Services
5001-10,000
Talent is everywhere. Opportunity is not. Remote's mission is to create opportunity everywhere, empowering employers to find and hire the best talent, and enabling individuals to build financial and personal freedom.
Remote is a Global HR Platform that helps companies hire, manage, and pay their entire team — and more effectively compete in the modern global economy through our comprehensive set of core solutions including, HRIS, payroll, international employment, contractor management, and more.
Whether you’re just starting your global journey, or looking to optimize your existing operations, sign up or book a demo - and see how Remote makes global HR simple.