Job Number: JR105168 Job Title: Quality and Patient Safety Coordinator (CEN) Job Category: Professional Hospital Location: Centenary Site Job Type: Permanent, Full time Number of Positions: 1 Minimum - Maximum Hourly Rate: $33.521 - $38.86 Hours: Days

Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. SHN is the recipient of the 2021 Excellence in Diversity and Inclusion Award, from the Canadian College of Health Leaders, for our leading edge work on Communities of Inclusion, Inclusion Calendar, Health Equity Certificate Program and much more. We are also proud to be named Canada’s Most Admired Corporate Cultures for 2023 and 2024! Learn more at shn.ca

Job Description Position Overview: Reporting to the Director, Quality, Safety, and Patient Experience, the Quality and Patient Safety Coordinator will provide data analysis and project coordination support for the corporate Quality, Safety and Patient Experience (QSPE) Portfolio along with administrative support for the portfolio of specialists. This role will support the Quality and Patient Safety team with accreditation compliance processes with the aim to sustain quality standards. As well, the role will provide coordination for policy revisions and approvals related to QSPE. Comprehension of portfolio objectives and revising priorities is critical to providing proactive support to the Director and the three different departments. The QSPE Portfolio’s scope of activities, working styles, and key stakeholders require flexibility, reliability, superior attention to detail, effective time management, and strong organizational skills for success.

Company Vacancy/Request For Transfer The completion of this online form serves as your application and will be used to determine if you meet the requirements of this position. Please ensure that you have provided all pertinent information necessary to be considered for this vacancy by the close date.

Responsibilities

• Providing data analytics and administrative support for corporate quality and safety committees (e.g. Pressure Injury Prevention Task Force, Falls Prevention Committee, Quality of Care Committee, Tiered Huddles, etc.)
• Preparing agendas and “presentation quality” reports; organizing and designing meeting packages; taking meeting minutes; following up on action items; and distribution of materials for all committees/meetings.
• Organizing meeting logistics: e.g., assisting with scheduling, room booking, catering, audio visual equipment across all 3 sites.
• Completing ad hoc requests on behalf of the program. e.g., coordinating registration and correspondence for special functions, continuing education activities, travel arrangements, hotel accommodations etc.
• Designing, drafting, and producing effective and visually appealing communication materials, including but not limited to memos, letters, reports, and presentations with data visuals.
• Proofreading and editing correspondence, invoices, presentations, brochures, publications, or reports, as well as gathering and verifying information and facts. Compiling data/statistics and conducting extensive online research to gather information for preparing presentations.
• Entering data, maintaining databases, and running reports for internal stakeholders.
• Completing and submitting reports and surveys for external sources (e.g. Ontario Health, Ontario Hospital Association, Toronto Academic Health Science Network) utilizing compiled data and knowledge.
• Utilizing various programs (e.g., RL Safety for Patient Relations and Patient Safety feedback, Qualtrics for patient experience surveys, Power BI for corporate scorecards and quality improvement plan) to extract data required for various presentation and share specific information with key stakeholders.
• Compiling data related to chart audits for ongoing quality assurance and completing quality checks on units, where appropriate.
• Reporting findings to Safety and Professional Practice Teams.
• Liaising with internal and external stakeholders as required
• Maintaining policy manuals and standard operating procedures (SOPs), including editing and updating policies and SOPs, and coordinating approvals for policies related to QSPE.
• Maintaining portfolio specific intranet content.
• Identifying and establishing appropriate administrative methods, systems, or formats for storing, sorting, and retrieving information files and/or documents.
• Generating Purchase Orders as well as order entry using the E-Requisition/SAP system.
• Completing payroll entry for staff assigned within the portfolios.
• Performing other administrative and project coordination duties as required.

Requirements

• Post-secondary education in office administration or related discipline, such as a bachelor’s degree in data science, statistics, computer science. An equivalent combination of education, training and experience in a health care environment may also be considered.
• Demonstrated ability to multi-task and to successfully manage competing priorities in a hectic and results-oriented environment.
• Demonstrated ability to support a diverse workplace in an inclusive manner.
• Excellent written and verbal communication skills.
• Advance computer literacy with a strong command of Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams, Power BI, SharePoint).
• Demonstrates initiative and the ability to function both independently and as a multidisciplinary team member in a fast-paced demanding environment.
• Travel across sites may be required to support corporate QSPE activities.

This opportunity is posted to support the recruitment of an existing vacant position. Accommodation And Diversity Statement Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike.

We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Learn more about our exciting opportunities by following SHNCareers on Instagram , Twitter , and Facebook .