Top Benefits
About the role
Job Description
What is the opportunity?
The Global Equity Technology team is seeking an Associate Director for the Client Support Team with a positive attitude and a passion to learn. The candidate will be facing Capital Markets Equity traders and supporting trading platforms and other related technology. When in the office, the role is situated on the main RBC Capital Markets trading floor.
What will you do?
- Liaise between Business, Technology, Compliance, Surveillance, and Functional groups.
- Manage a team of three Research RTB team members, providing coaching, and feedback
- Create Employee development plans for team members, with progress discussed on a regular basis
- Proactive management and governance of our trading platforms to help ensure business objectives are met
- Ensure strict adherence to standard operating procedures, standing order guidelines, and governance best practices
- Adhere to a culture of communication and collaboration within QTS
- Provide effective incident, problem and release management and regular project updates to stakeholders
- Lead effective knowledge sharing, documentation, and cross training sessions.
- Look for opportunities to find synergies within our support model, and work to improve our follow-the-sun operating model
- Manage outages, proactive communication and problem management through to resolution. Tracking of Postmortems, bug fixes, enhancements etc.
- Support the integration of new releases, enhancements, patches and configuration changes into production, including post release checks and trader training / notification.
What do you need to succeed?
Must-have:
- Bachelor’s degree or diploma, or equivalent industry experience
- Capital markets knowledge, preferably within Equities
- Solid understanding of Financial Markets
- Must be extremely hands on, detail oriented, assertive and proactive with both day-to-day tasks and short and long-term deliveries
- Excellent business facing communication skills, with a superior attitude
- Proven ability to collaborate well with others, be strategically focused and realize continuous improvements
- Consistently seeking to improve the state of our Platform
- Good organization skills, ability to effectively context switch and thrive in a fast-paced environment
Nice-to-have:
- Capital Market experience and In-depth knowledge of Canadian or US equity markets and order types
- Knowledge of FIX Protocol
- 5+ years EMS/OMS application support experience
- Registration to Trade Canadian Equities.
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work
#LI-POST
Job Skills
Business Objectives, Client Support, Collaboration, Communication, Customer Service, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Knowledge Sharing, Proactive Management, Problem Management, System Applications
Additional Job Details
Address:
ROYAL BANK PLAZA, 200 BAY ST:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
CAPITAL MARKETS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-09-16
Application Deadline:
2025-09-30
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Top Benefits
About the role
Job Description
What is the opportunity?
The Global Equity Technology team is seeking an Associate Director for the Client Support Team with a positive attitude and a passion to learn. The candidate will be facing Capital Markets Equity traders and supporting trading platforms and other related technology. When in the office, the role is situated on the main RBC Capital Markets trading floor.
What will you do?
- Liaise between Business, Technology, Compliance, Surveillance, and Functional groups.
- Manage a team of three Research RTB team members, providing coaching, and feedback
- Create Employee development plans for team members, with progress discussed on a regular basis
- Proactive management and governance of our trading platforms to help ensure business objectives are met
- Ensure strict adherence to standard operating procedures, standing order guidelines, and governance best practices
- Adhere to a culture of communication and collaboration within QTS
- Provide effective incident, problem and release management and regular project updates to stakeholders
- Lead effective knowledge sharing, documentation, and cross training sessions.
- Look for opportunities to find synergies within our support model, and work to improve our follow-the-sun operating model
- Manage outages, proactive communication and problem management through to resolution. Tracking of Postmortems, bug fixes, enhancements etc.
- Support the integration of new releases, enhancements, patches and configuration changes into production, including post release checks and trader training / notification.
What do you need to succeed?
Must-have:
- Bachelor’s degree or diploma, or equivalent industry experience
- Capital markets knowledge, preferably within Equities
- Solid understanding of Financial Markets
- Must be extremely hands on, detail oriented, assertive and proactive with both day-to-day tasks and short and long-term deliveries
- Excellent business facing communication skills, with a superior attitude
- Proven ability to collaborate well with others, be strategically focused and realize continuous improvements
- Consistently seeking to improve the state of our Platform
- Good organization skills, ability to effectively context switch and thrive in a fast-paced environment
Nice-to-have:
- Capital Market experience and In-depth knowledge of Canadian or US equity markets and order types
- Knowledge of FIX Protocol
- 5+ years EMS/OMS application support experience
- Registration to Trade Canadian Equities.
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work
#LI-POST
Job Skills
Business Objectives, Client Support, Collaboration, Communication, Customer Service, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Knowledge Sharing, Proactive Management, Problem Management, System Applications
Additional Job Details
Address:
ROYAL BANK PLAZA, 200 BAY ST:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
CAPITAL MARKETS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-09-16
Application Deadline:
2025-09-30
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.