Customer Service Representative

Who We Are:

You will be working for an innovative supplier of industrial products and services that produce Best-in-Class cost savings for our customers. These solutions include Integrated Supply Chain Management, Production Cutting Tool Reconditioning, Industrial Vending, Custom Value-Added Solutions, Information Technology and Product Engineering. Founded in 1958, we grew to be the largest cutting tool reconditioning firm in North America. Our customers include the largest aerospace and defense contractors in the industry and major manufacturers in the power generation, fluid control and transportation markets. US Tool Group has been committed to providing quality products and outstanding service, supported by the uncompromising dedication of our employees.

This position is onsite at the client’s location and not based at our company facility.

About This Opportunity

We are looking for someone who is committed to all-inclusive customer support. Our team members are dynamic, energetic, and enthusiastic problem-solvers, who strive to provide superior customer service.

Summary of Responsibilities

• Action customer requests received through multiple channels, from quote to order
• Provide knowledgeable answers to questions about products, pricing and availability
• Order Management: review and track back-orders with inventory planners and warehouse staff and offer alternatives where applicable
• Resolve issues with delivery, inventory and invoicing – process returns and replacement orders as necessary
• Become a product expert in order to understand each customer's needs to provide effective and meaningful solutions
• Build sustainable trust-based relationships to guarantee a best-in-class experience for the customer

Skills and Qualifications

• 2-3 years previous procurement and/or customer service experience in an industrial environment is preferred
• Exhibit a strong ability to adapt to changing workload priorities
• Strong attention to detail and ability to prioritize and plan work
• Strong problem solving/troubleshooting skills
• Excellent initiative and organizational skills
• Strong computer skills: Word and Excel
• Ability to work independently and as part of a team

What do we offer?

• Good benefit package including RRSP
• Paid holiday and paid time off accrual
• Weekly Pay
• A work-hard play-hard environment
• Personal and professional growth

Education

High school – Mandatory

Equal Opportunity Employer M/F/Disability/Protected Vet
For more information or to request a reasonable accommodation to apply for a position, please contact our Human Resources Department at 573-431-3856.

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). Non-U.S. persons selected for this position must meet eligibility requirements for access to export-restricted information. The ITAR/EAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.