About the role
Overview:
To ensure the efficient functioning of the Rotisserie department, providing customers with the best quality foods, ensuring courteous, timely customer service.
Passion & Commitment to Customer Service is a key driver for our Company
Duties and Responsibilities:
-
Ensuring exceptional customer service is provided in a courteous manner to maintain our reputation for friendly, effective, and personalized experience.
-
To direct and supervise all Rotisserie staff to secure efficient and courteous customer service;
-
To respond immediately to any customer inquiries, requests and complaints, ensuring courteous customer relations at all times;
-
To maximize sales and gross profit, ensuring sales’ goals, budgets and shrink targets are met;
-
Responsible for ordering, receiving, inventory and display of merchandise;
-
To hire all part-time staff and train new employees;
-
To schedule all Rotisserie clerks ensuring the strict control of wage costs;
-
To interpret and administer Company policy and ensure compliance with the union contract;
-
To ensure the maintenance of equipment as well as the safety and sanitation of the department;
-
To ensure compliance with the company food safety standards, regulations and audits;
-
Other duties as assigned.
The Ideal Candidate Would Possess:
- Exceptional customer service skills
- The ideal candidate must possess a minimum of 3-5 years’ experience in the hot foods industry, with a minimum of 3 years’ management experience in either a restaurant or fast food operation;
- Previous managerial experience and knowledge of production schedules is a definite asset;
- Food Handlers Certification would be an asset;
- Flexibility to work a variety of hours including days, evenings, and weekends;
- Ability to work in a fast-paced environment, under pressure;
- Excellent organization, communication and interpersonal skills.
How You’ll Succeed:
At Fortinos, we attribute our success to preserving our core values: super fresh foods, well‐trained staff, store cleanliness and above all, superior, friendly customer service. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.
We are committed to creating a diverse and inclusive workplace.
If you are contacted by us regarding a job opportunity or interview, please advise if you require accommodation.
NOTE: The Employer noted in this posting is an independently owned corporation (“Franchisee”) which is licensed to use the “FORTINOS” trademark(s) by Loblaws Inc. Applicants hired by a franchisee will be employees of the franchisee. No employment or similar relationship will be created between the applicant and Loblaws Inc. or its affiliates.
#EN
#FS #FRETAIL #ON
About the role
Overview:
To ensure the efficient functioning of the Rotisserie department, providing customers with the best quality foods, ensuring courteous, timely customer service.
Passion & Commitment to Customer Service is a key driver for our Company
Duties and Responsibilities:
-
Ensuring exceptional customer service is provided in a courteous manner to maintain our reputation for friendly, effective, and personalized experience.
-
To direct and supervise all Rotisserie staff to secure efficient and courteous customer service;
-
To respond immediately to any customer inquiries, requests and complaints, ensuring courteous customer relations at all times;
-
To maximize sales and gross profit, ensuring sales’ goals, budgets and shrink targets are met;
-
Responsible for ordering, receiving, inventory and display of merchandise;
-
To hire all part-time staff and train new employees;
-
To schedule all Rotisserie clerks ensuring the strict control of wage costs;
-
To interpret and administer Company policy and ensure compliance with the union contract;
-
To ensure the maintenance of equipment as well as the safety and sanitation of the department;
-
To ensure compliance with the company food safety standards, regulations and audits;
-
Other duties as assigned.
The Ideal Candidate Would Possess:
- Exceptional customer service skills
- The ideal candidate must possess a minimum of 3-5 years’ experience in the hot foods industry, with a minimum of 3 years’ management experience in either a restaurant or fast food operation;
- Previous managerial experience and knowledge of production schedules is a definite asset;
- Food Handlers Certification would be an asset;
- Flexibility to work a variety of hours including days, evenings, and weekends;
- Ability to work in a fast-paced environment, under pressure;
- Excellent organization, communication and interpersonal skills.
How You’ll Succeed:
At Fortinos, we attribute our success to preserving our core values: super fresh foods, well‐trained staff, store cleanliness and above all, superior, friendly customer service. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.
We are committed to creating a diverse and inclusive workplace.
If you are contacted by us regarding a job opportunity or interview, please advise if you require accommodation.
NOTE: The Employer noted in this posting is an independently owned corporation (“Franchisee”) which is licensed to use the “FORTINOS” trademark(s) by Loblaws Inc. Applicants hired by a franchisee will be employees of the franchisee. No employment or similar relationship will be created between the applicant and Loblaws Inc. or its affiliates.
#EN
#FS #FRETAIL #ON