Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

• We love books and all things beautiful
• We are Canada’s Cultural Department Store
• Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

• We exist to add joy to our customers’ lives each and every time they interact with us and our products

• Our job is to create joyful moments for our customers

• We treat each other the way we’d treat a valued friend

• We inspire each other to do our best work

• We seek to ignite creativity and innovation every day

• We give back to the communities in which we operate

Job Description

The HR Systems Administrator supports the day-to-day operations and continuous improvement of Indigo’s HR system (UKG). This role is responsible for ensuring data accuracy, assisting with system updates, and providing user support. Reporting to the Director, Total Rewards & HR Technology, the incumbent helps maintain system integrity and supports HR, Payroll, and other functional teams with reporting, troubleshooting, and system enhancements. The role also plays a key part in identifying opportunities for system optimization by gathering feedback from stakeholders, recommending improvements, and leading implementation efforts.

KEY PERFORMANCE METRICS

• Timely and accurate system updates and maintenance
• Quality and accuracy of HR data
• Responsiveness to user support requests
• Effectiveness of reporting and system enhancements based on stakeholder feedback
• Successful implementation of new modules, grades, and integrations
• Contribution to process documentation and training

KEY ACCOUNTABILITIES

Functional

• Administer, maintain and troubleshoot the HR system (UKG) and associated integrations on a day-to-day basis
• Respond to user inquiries and provide first-level support for system-related issues
• Assist with testing and implementation of system updates and new features
• Maintain documentation for system processes and user guides
• Support data integrity through regular audits and validation checks
• Generate standard reports and assist with ad hoc reporting requests
• Collaborate with HR and Payroll teams to ensure accurate and timely data flow
• Escalate complex issues to senior team members or external support as needed
• Solicit feedback from HR partners and business users on reporting and system functionality
• Analyze feedback and make recommendations for system optimization and reporting enhancements
• Develop roadmaps for approved improvements and lead their implementation
• Support the implementation and administration of new system modules, job grades, and integrations

People

• Develop positive and productive peer relationships
• Work in a collaborative and constructive manner with the team and cross-functional partners
• Support the Director, Total Rewards & HR Technology and work effectively with other members of the HR team to achieve business goals
• Support HR and cross-functional partners as required
• Maintain strong positive relationships with all internal and external stakeholders and providers

Cultural

• Demonstrate Indigo’s values in daily work and interactions
• Embrace learning opportunities and seek feedback for continuous improvement
• Support change initiatives and contribute to a culture of adaptability
• Promote inclusivity and respect in all team interactions

SCOPE

Reports to: Director, Total Rewards & HR Technology

KEY RELATIONSHIPS

• Human Resources

• Payroll

• Finance

• Operations

• External vendors & consultants

Qualifications

Qualifications / Experience

• 1–2 years of experience in HR systems administration, preferably with UKG
• Familiarity with HR data and reporting tools; experience with Cognos or similar tools is an asset
• Basic understanding of HR processes and data privacy best practices
• Strong attention to detail and organizational skills
• Post-secondary education in Human Resources, Business Administration, or a related field preferred

Competencies / Skills / Attributes

• Strong time management and ability to prioritize tasks

• Clear and professional communication skills

• Analytical mindset with a focus on accuracy

• Proficiency in Microsoft Office, especially Excel

• Customer-focused approach with a willingness to learn and grow

Additional Information

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process.

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