Company Description Canada Way Dental is a comprehensive dental practice located in Burnaby, BC, serving patients across the Greater Vancouver area. The team provides general, cosmetic, orthodontic, and restorative dentistry, including family checkups, cleanings, root canals, teeth whitening, veneers, Invisalign, dental implants, and oral surgery. Modern dental technology is combined with individualized treatment plans to support both routine preventive care and complete smile transformations. The clinic offers multiple sedation options to promote a relaxed and comfortable experience for patients. Canada Way Dental is committed to delivering quality care in a welcoming environment that supports long-term oral health.

Role Description The Dental Office Manager is responsible for overseeing daily operations of the dental clinic, ensuring a smooth, efficient, and patient-centered experience. This full-time, on-site role is based in Burnaby, BC, and includes managing appointment scheduling, patient flow, and front desk procedures, as well as supervising administrative staff and coordinating with dental professionals.

The Office Manager handles billing and insurance processing, maintains patient records, and oversees compliance with clinic policies and regulatory requirements. The role also includes monitoring office supplies and equipment needs, supporting marketing and patient communication activities, and addressing patient inquiries or concerns in a professional and timely manner. Collaboration with the clinical team to optimize workflows and support a positive, inclusive workplace culture is a key part of this position.

Qualifications Demonstrated skills in Dental Practice Management and Practice Management, or experience as a senior dental office administrator Experience with Tracker is a strong asset. Strong Customer Service and Communication skills to support patient interactions, manage inquiries, and maintain professional relationships with the dental team. Understanding of Dental Care workflows and terminology to coordinate effectively with dental professionals and support accurate documentation. Experience with scheduling systems, electronic health records, billing, and insurance processing in a healthcare setting. Proven ability to lead, train, and support administrative staff, with solid organizational and time-management abilities. Attention to detail and reliability in handling confidential information and compliance with privacy regulations. Previous experience as a dental office manager, treatment coordinator, or similar role is strongly preferred. Relevant post-secondary education or certification in office administration, dental administration, or healthcare management is an asset.