This position is a part of the Non-Academic Staff Association (NASA).

This position offers a comprehensive benefits package.

Location - This role is in-person at North Campus Edmonton.

Reporting to the Patient Services & Systems Supervisor, the Treatment Coordinator – GPR, acts as the first point of contact for all patients for the full scope of the patient experience; starting from the initial inquiry/booking to following up on additional patient needs.

The Faculty of Medicine & Dentistry is one of the world’s top academic health science centres. With 21 departments, multiple research institutes and centres, and a focus on excellence in education, research, and clinical care, the faculty trains outstanding medical and dental professionals and drives global health innovation in collaboration with partners across sectors.

• Assign and schedule patients for all GPR residents and Registered Dental Hygienist

• Coordinates internal referrals to specialty programs and follows up on patient return

• Contacts patients to discuss treatment

• Documents all patient communication in contact notes

• Receives correspondence and radiographs from private practice and enters into patient chart

• Initiates and schedules recall appointments

• Receives all resident booking requests

• Ensures treatment is approved and the treatment status is correct

• Responsible for managing the booking schedule for efficiency

• Books follow up appointment(s) to ensure maximum clinic utilization

• Ensures care is timely and is proceeding efficiently and effectively

• Minimum high school diploma

• Minimum 2 years of relevant experience in a fast-paced Dental Office

• Experience with processing a large volume of patient traffic and phone calls

• Expertise using an electronic health record system

• Experience with POS devices, processing payments and completing deposits

• Ability to critically analyze all aspects of the patient record and identify any required changes

• Accurate data entry skills; strong attention to detail

• Ability to multi-task in a fast-paced and diverse work environment that is dynamic and constantly changing

• Excellent communication skills (listening, verbal, and written) and interpersonal skills

• Well-developed organizational skills with the ability to meet deadlines and prioritize activities

• Proficiency using information technology including MS Office applications and Google Suite

Application Instructions

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The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all FirstPeoples of Canada, whose presence continues to enrich our vibrant community.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms—physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.

The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.

L’Université de l’Alberta s’engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes de toute orientation sexuelle ou identité et expression de genre; et toutes les personnes qui peuvent contribuer à la diversification des idées et à l'université à postuler.